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Yyyyyy x. yyyyyy
0000 xxxxxx
xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx abc@xyz.com
Entry-Level IT Candidate
Data Entry ~ User/Technical Support ~ Flexible
Profile
Valuable progressive experience with high-profile global Internet domain registrar and web hosting company, specializing in client IT/technical support
Technology savvy, with proficiency in MS Word/Excel/Publisher/PowerPoint backed by fluency in web hosting environments, web security and ICANN (Internet Corporation for Assigned Names and Numbers) processes; able to rapidly learn new technologies
Solid data entry qualifications; accurately type 90+ WPM/11,000+ KPH
Vast background in customer-focused environments requiring strong communication, needs assessment, problem solving, and relationship management skills
Self-motivated professional equally effective in independent and collaborative teamwork roles
Professional Background
GoDaddy-Gilbert, AZ 2015-2017
Customer Development Team Associate; 2016-2017
Promoted after successful fulfillment of company probationary period to provide quality IT support to clients spanning small through large businesses
Effectively consulted with businesses to define current and projected technology needs and presented optimal solutions to generate new clients and develop existing accounts
Built productive client relationships and delivered world-class support instrumental to ensuring satisfaction, building loyalty and driving revenue growth; consistently achieved or surpassed $22K in monthly sales production
Consultation & Care Center Representative; 2015-2016
Effectively assisted customers by providing thorough guidance and support in technology processes
Expertly troubleshot and resolved complex technical issues
GameStop-Phoenix,
AZ
2012-2013 / 2014-2016
Senior Game Advisor
Rapidly promoted to management role, with accountability for training and leading team members
Provided superior service in consulting with customers to identify and address needs
Efficiently organized stock room and store front
Navy Federal Credit Union-Mesa, AZ 2015
Member Service Representative
Delivered exceptional member services, from processing diverse transactions through assisting with loan/credit card applications
Capitalized on opportunities to grow business by advising members on additional products and services tailored to individual needs
Chase Bank / Woodland, CA 2011
Teller
Efficiently processed and assisted customers with broad-scope financial transactions; entrusted with accurately handling cash and balancing cash drawer
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