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Results-driven leader possessing 10+ years of experience delivering high quality customer service and significantly boosting revenue in fast-paced retail environments.
Regarded for the ability to promptly resolve complaints, enhance overall customer experience and increase overall customer satisfaction levels.
Strong leadership skills with a track record of building, training and managing high performance sales teams.
Expert level knowledge of effective merchandising processes, key to driving sales.
Consistently meets and exceeds sales objectives; recognized for boosting revenue from $25k to $200k within a 7-year period.
Bell's Beauty, Atlanta, GA 2011-Present
Nordstrom at Phipps Plaza, Atlanta, GA 2007-2017
Department Manager, Beauty
Successfully recruited, trained, developed and led a high-performance team committed to delivering world class customer service.
Utilized expert level merchandising experience to implement strategies to significantly boost sales revenue.
Consistently met and exceeded sales objectives in a fast-paced retail environment.
Recognized for decreasing shrinkage to less than 1% annually.
Maintained strict adherence to company policies and regulations throughout all operations.
Conducted in-depth market trend research to remain up to date on current processes.
Maintained open lines of communication across vendors and brand representatives.
Assistant Manager, Beauty
Strategically built, trained and led high performance sales team focused on providing quality customer service, increasing revenue and achieving objectives.
Performed thorough training to boost individual performance; implemented action plans as necessary.
Demonstrated a strong attention to detail
Counter Manager, NARS
Strategically identified client needs and made knowledge based product recommendations to ensure fulfillment.
Provided top-notch customer service, key to increasing satisfaction levels and promoting repeated business.
Belk at Mall of Georgia, Buford, GA; Beauty Consultant, Clinique Cosmetics 2006-2007
En Pointe Spa, Atlanta, GA; Esthetician 2004-2007
Esthetics License, GPA: 3.8, International School of Skin and Nails, Atlanta, GA; 2005-2006
Real Estate License, Barney Fletcher School of Real Estate, Atlanta, GA; 2003-2004
Art Coursework Completed, GPA: 3.1, Atlanta Metropolitan College, Atlanta, GA; 1996-1998
High School Diploma, Honors, GPA: 3.3, Harper High School, Atlanta, GA; 1991-1995
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