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Operations ~ Staff Leadership ~ Public Relations ~ Logistics ~ Analysis
Law Enforcement ~ Security ~ Emergency & Crisis Management ~ Customer Service
Highly skilled at connecting with and managing people from diverse cultures and backgrounds.
Proficiency in all aspects of public transportation safety, security and customer service.
Seasoned experience in crime prevention and response, crowd control, apprehending criminals, community relations and report writing.
Advanced knowledge of public security measures including prevention and deterrence.
Adept at interviewing suspicious persons, emergency planning and response, fire suppression, facilities and asset protection, and public safety.
Excellent reputation for integrity, decisiveness, sensible judgment, and team-building capabilities.
Foster and maintain cohesive relationships with local, state and federal law enforcement, court personnel and other related government agencies.
Excel at strategically steering projects to maximize use of resources, boost productivity, control costs and achieve aggressive performance goals.
Hands-on, methodical and analytical professional highly regarded for aptitude in mentoring, training, personnel leadership, and cultivating cross-functional collaborations.
Proactively evaluate existing processes, systems and procedures to identify vulnerabilities and shortcomings, and rapidly implement solutions and controls that streamline and enhance daily operations.
Washington Area Metropolitan Transit Authority, 2012 to Present
Rail Operations Supervisor
Apply solid leadership expertise toward supervising, motivating and coordinating employees throughout Trains, Stations and Yard operations.
Provide courteous customer service with a constant eye on ensuring and enforcing safe and efficient operation of the 2nd largest mass transit system nationwide.
Leverage an exceptional background in crisis management to swiftly troubleshoot equipment failures and respond to emergencies.
Metropolitan Washington Airport Authority, 2010 to 2012
Police Officer / Traffic Control Officer
Responded to broad-scope calls for police service, made arrests, and enforced airport regulations to achieve seamless inbound and outbound traffic and crowd flow.
Conducted preliminary investigations of crimes and offenses, and prepared associated reports.
Demonstrated polished interpersonal skills as civic ambassador to thousands of tourists seeking information each year.
Norfolk Sheriff s Office, 2008 to 2010
As integral member of crisis negotiations team, diffused situations such as hostage situations and riots through persuasive speaking skills and talents in establishing rapport with agitated individuals.
Conducted comprehensive County Jail cell searches upon suspicion of contraband.
Diligently provided security during court cases and escorted potentially violent inmates throughout facility.
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Alion Science and Technology, 2008 to 2009
Senior Logistics Analyst
Supported Engineering Integration Solution Sector, Amphibious and Auxiliaries Division via exceptional talents in logistics planning and analysis.
Joined forces with U.S. Navy command personnel to expedite material procurement for fleet modernization program.
United States Navy, 2000 to 2008
Damage Controlman First Class
Trained, coached and instructed crewmembers in fighting fires, controlling floods, repairing structural damage, and responding to chemical, biological, and radiological threats.
Championed all Engineering Department damage control and preventative maintenance aboard USS Laboon and USS San Antonio.
Held accountability for crew safety and well-being in role as shipboard firefighter.
City of New York Police Department, 1997 to 1999
Protected and served New York City transit system passengers by responding to calls for assistance, interviewing witnesses, victims and complainants, arresting offenders, and recovering stolen property.
Conducted undercover operations to reduce and control criminal behavior in high-risk subway stations.
Exercised strong organizational and documentation skills to complete and submit criminal complaints, arrest reports, depositions and summonses.
State of New York Department of Correctional Services, 1995 to 1997
Supervised all inmate activities spanning medication administration, meal distribution and transportation, while constantly focusing on optimizing the health, safety and well-being of the facility population.
Performed crisis intervention, de-escalated situations when necessary, and assuaged disruptive behavior to maintain staff, visitor and inmate safety.
Liberty Mutual Insurance Co., 1994 to 1995
Case Manager Associate
Reviewed, processed and tracked Workers Compensation claims while investigating cases of potential fraud or abuse.
Interviewed claimants supervisors, witnesses, and doctors to determine eligibility and scheduled independent medical exams to assess disability severity.
Accurately documented findings and prepared briefs for Workers Compensation Adjudication Board.
Master of Human Relations, University of Oklahoma, Norman, Oklahoma, 2008
Bachelor of Arts, Manhattan College, Riverdale, New York, 1994
U.S. Department of Defense Good Conduct Medal, 2003 & 2006
U.S. Navy and Marine Corps Achievement Medal, 2004
U.S. Navy Enlisted Surface Warfare Specialist, 2003
U.S. Department of Defense Global War on Terrorism Medal, 2002
U.S. Navy Expeditionary Medal, 2002
New York Police Department Unit Commendation, 1997
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