Dynamic Leader Committed to Maximizing Bottom-Line Results, Enhancing Efficiencies, & Delivering Product Excellence

Operations Management ￨ New Business Development ￨ Inventory Control

Strategic Analysis / Planning ￨ Trends Tracking ￨ Vendor / Supplier Negotiations

Logistics Coordination ￨ Process Optimization ￨ Team Building ￨ Training / Development

Sales ￨ Budgeting ￨ Forecasting ￨ Financial Analysis ￨ Quality Control ￨ Regulatory Compliance

Highly Accomplished Leader who drives companywide growth, creates targeted cost-saving and productivity-enhancing initiatives, provides world-class products / services, and cultivates a strong employer image with superior quality. Top Performer who offers solutions-centric critical thinking for insightful, change-oriented results to align with a company s vision, value, and goals. Ambitious Self-Starter who excels at identifying lucrative opportunities, defining optimization process strategies, and attaining leverage in competitive markets. Excellent Communicator who develops profitable alliances among decision-makers, vendors, networks, and customers, and who leads teams by example and with ethics and integrity while restructuring operations to address business growth, reduce costs, and improve overall service levels.

Security National Mortgage Corporation, Xxxxxx, XXXXXX

(2016 Present)

Residential Mortgage Loan Originator

Capitalize on the opportunity to lead forward-thinking consultative sales to advise clients on mortgage loan options and other financial products and boost business performance within a competitive mortgage market. Collaborate with loan origin sources to secure and verify information required for underwriting, including comprehensively advising customers on loan processes and providing superior customer service to complete requirements from approval through to closing.

Key Accomplishments

  Profitably secure high-volume new lending business.

  Liaise among key parties from mortgage inception through to closing.

  Continually establish and manage strategic relationships among sources and customers.

  Develop new and / or expanded internal and external referral sources to grow the mortgage business.

Encore Bank, Xxxxxx, XXXXXX

(2016)

Mortgage Loan Officer

Demonstrated talent in consultative selling to advise clients on mortgage loan options and additional financial products, including delivering excellence in customer service throughout all stages of application processes ranging from approval through to closing. Collaborated with loan origination sources to verify information required for underwriting and advised customers on loan application completion. Interfaced among multiple key parties from inception to closing to follow-ups.

Key Accomplishments

  Resourcefully advised customers on the completion of loan applications.

  Continually grew the mortgage business via new and / or expanded referral sources.

  Built and sustained profitable customer relationships with a competitive mortgage market.

Care One Medical, New York, NY

(2009 2016)

General Operations Manager

Led targeted decision-making across all facets of facility operations, including restructuring office-wide operations platforms, and procedures to ensure seamless processes, as well as recruiting, training, mentoring, and managing qualified team members in accordance with JCAHO guidelines. Initiated morale boosters for management transition.

Key Accomplishments

  Accelerated turn time of the order process system.

  Revamped all branches vendor relations to boost results.

  Continually implemented ideas to improve key referral relations.

  Introduced new tracking and pipeline techniques to Customer Service.

  Successfully updated and managed high-volume inventory control and margins.

Town Sports International, Carmel, NY

(2009)

General Manager

Spearheaded profit-generating operations of a Carmel, NY-based location of this national chain of fitness centers with a site-specific membership base of 2,800+. Recruited, trained, and managed a results-centric team of 12 top-notch staff.

Key Accomplishments

  Actively coached and mentored staff to guarantee a Team Focus that aligned with the company s vision.

Mancini Realty, Somers, NY

(2007 2009)

Licensed Sales Agent

Maximized bottom-line performance by driving sales and new business development of desirable properties within a competitive real estate market, including accurately determining clients needs and financial abilities to propose optimal individualized solutions. Consulted with clients on market conditions, prices, mortgages, and / or legal requirements. Facilitated results-oriented leads generation and acquisition of listings, including performing comparative market analysis.

Key Accomplishments

  Delivered engaging property showings and open houses to boost sales.

  Expertly led negotiation processes while promoting fair and honest dealings.

  Conceptualized, developed, and disseminated dynamic marketing and advertising initiatives.

Fremont Investment & Loan, Elmsford, NY

(2006 2007)

Assistant Vice President ￨ Operations Manager

Utilized broad scope of industry knowledge toward conceptualizing, developing, and managing dynamic new team-focused initiatives that were successfully adopted by the center / corporation. Proactively overcame a critical challenge with a non-producing group of employees to reverse a poorly performing history and ultimately drive improved results through targeted face-to-face and / or field sales and customer service training.

Key Accomplishments

  Nominated to serve on the Clear Awards Nomination Committee.

  Elected to serve on the company s national Marketing Advisory Council.

  Held Top Ten company rankings for Operations Scorecard throughout the year.

Encore Credit Corporation, White Plains, NY

(2004 2006)

Division Operations Manager

Played a vital role in coordinating meetings with sales teams, national accounts, and vendors to profitably define new product requirements and ensure Better than the Rest customer service levels, including initiating new and / or exciting contents and morale boosters during a challenging growth period. Delivered plans for internal growth and promotions.

Key Accomplishments

  Successfully increased loans closed per FTE to the highest level among divisions.

  Increased production monthly while upholding highest level of multi-division quality.

Pace University, Pleasantville, NY

Bachelor of Business Administration

Emphasis in Business Management

Microsoft Office (Word, Excel, PowerPoint, Outlook) ￨ ERP Software ￨ Able to Quickly Master Additional Software

Excellent Personal & Professional References Provided Upon Request