General Manager ~ Branch/Regional Manager ~ Operations Manager

  Offering a 10-year track record of career progression, consistently delivering dynamic results across key performance metrics:

  Have led Manchester Airport branch to Top 10 Global Ranking in Customer Service; current

  Achieved 10% year-over-year increase in customer service scores; 2008-2010

  Improved employee retention by 20%; 2008-2010

  Ranked #1 Branch Corporate Account Manager in Maine/New Hampshire region; 2007-2008

  Business savvy, with expertise in steering broad-scope operations spanning sales, customer service, and human resources through administrative, inventory control and P&L; includes branch management along with mergers/acquisitions; BS in Business Management

  Excel in strategically planning, coordinating and managing operations to maximize use of resources, boost productivity and efficiency, deliver world-class service, control costs, and optimize profitability

  Motivating, hands-on leader who successfully trains, develops and directs high-performance management, sales, customer service, and production teams; facilitate an open-door, collaborative teamwork environment instrumental to maximizing employee morale and retention

  Talent for identifying and capitalizing on opportunities to generate new business, develop existing accounts/clients, expand/diversify revenue streams, and increase competitive market leveraging

  Sharp decision making, critical thinking, conflict resolution, and complex problem solving skills

Enterprise Holdings Manchester, NH 2007-Present

Tri-Brand Branch Rental Manager, Enterprise Holdings; 2010-Present

  Train, develop and lead cross-functional team of 100+ managers, manager trainees, rental sales agents, customer service representatives, and production agents to consistently surpass customer service, operational performance and P&L goals

  Steer weekly/monthly team meetings, conduct monthly/annual reviews and provide ongoing employee feedback and motivating leadership to optimize results

  Drive high-volume revenue production by facilitating a competitive sales culture, setting aggressive goals and continually following up with and evaluating sales team members

  Strategically schedule staff to maximize use of resources, control costs, optimize productivity, and boost bottom-line profits

  Mitigate losses by delivering thorough training in and ensuring compliance with proper customer underwriting and damage check-in procedures

City Operations Manager, Vanguard/Alamo/National Rental - Enterprise Holdings; 2008-2010

  Retained and promoted during acquisitions/mergers to spearhead successful integration of operations and brands with Enterprise Holdings business model

  Drove full-scope operations spanning sales and production to human resources, logistics and administrative to significantly increase customer service scores, employee retention, business growth, and net profits

Assistant Branch Rental Manager, Enterprise Rent-A-Car; 2007-2008

  Collaboratively steered branch rental operations, from cost controls, profit optimization and sales production to human resources and employee retention

  Aggressively generated and pursued leads to achieve high-volume revenue production, leading to top personal sales ranking in region

  Increased branch revenue channels by training and developing management trainees and management assistants in effective sales strategies

Bachelor of Science-Business Management, Saint Francis University - Loretto, PA; 2004

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Hiring Agent Name

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Dear__________________:

I am currently seeking a challenging new Management career opportunity and am submitting my resume for your review. In advance, thank you for your time and consideration.

As demonstrated in the accompanying resume, I offer a decade of management career progression backed by a track record of consistently delivering strong results across customer service and satisfaction levels, revenue growth, team building and retention, and profitability. My background spans managing branches and spearheading merger/acquisition integrations through steering full-scope operations. Complementing my vast experience, I also offer a Bachelor of Science in Business Management.

As a manager, you will find me to be a results-driven leader prepared to deliver immediate and long-range results and committed to supporting you in achieving and surpassing aggressive goals. I am confident that I would be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Sincerely,

Jeremy McIntyre