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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ~


Career Profile


Key Contributor and Effective Leader with several years of experience in technical support roles within fast-paced and high-stress environments including the cyber-security industry. Experienced in creating and implementing new technical systems, analyzing IT related issues, and implementing standard operating procedures. Equipped with a significant ability to leverage skills in project management and to introduce new tools for cost/time savings and efficiency improvements. Current Military Secret Clearance


Key Competencies


       Cyber Security Best Practices

       Technical Support

       Strategy/Procedure Development

       Team Leadership


       System Implementations

       Inventory Control

       Complex Problem Solving

       Network Troubleshooting



       Complex Problem Solving

       Process Improvement

       Attention to Detail




Graduate Degree in Cyber Security, Anticipated July 2016

Master s of Business Administration, Anticipated June 2016

Bachelor of Science, Criminal Justice, Minor in Homeland Security (December 2014)

Associate of Arts, General Studies (December 2012)

University of Maryland


Professional Experience

Verizon Wireless March 2014-Present

Engineer System Performance III (Consultant)-Network Operations Cell Site Technician

  Direct several engineering and logistical functions with a focus on increasing productivity and efficiency within a fast-paced environment

  Supervise a team of 5 Cell Technicians which requires providing individualized feedback and coaching in addition to managing complex employee relations issues

  Review and analyze site related technical issues, monitor technical outputs, address customer trouble tickets, and manage both the specification and acceptance of antennas and cell sites

  Act as the Subject Matter Expert for RF performance within an assigned territory in addition to monitoring call connection issues in both voice networks and LTE networks

  Utilize superior communication and interpersonal abilities in order to foster positive rapport with both internal and external customers

  Oversee several technical operations which include optimizing equipment, repairing base station equipment/transmitters, monitoring inventory levels, and testing network coverage

  Knowledgeable in various infrastructure technologies which include, Lucent, Motorola, Nortel, CDMA data along with TI, DACS, OMP, and several power systems


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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ~


Professional Experience Continued:

United States Army October 2010-May 2014

NCO, Signal Support System Specialist (IT)

  Successfully managed several daily logistical tasks which included supervising a team of 10 Soldiers with a concentration on monitoring technical system troubleshooting and repair

  Maintained terminal devices, satellite communication equipment, and automated telecommunications computer systems in addition to both local and wide area networks

  Completed preventative maintenance checks on vehicles and power generators, maintained radio systems, and provided technical support to internal users


US Cellular August 2008-March 2014

Call Center Customer Service Representative/Tech Support/Retail Sales Rep

  Coordinated a variety of customer service and technical support operations which included diffusing difficult customer service issues and providing technical support

  Provided both product and technical feedback to customers, monitored inventory levels, implemented sales promotions, and maintained sales records


Coca-Cola June 2007-July 2008

Retail Side Bay Driver

  Facilitated day-to-day logistical tasks which included delivering products to clients in a timely manner which included utilizing a complex delivery truck

  Successfully lifted over 100 pounds on a regular basis, oversaw merchandising functions, ensured company standards were maintained, and performed comprehensive inspections


Pepsi Americas June 2005-June 2007

Area Sales Manager

  Managed all sales and business development operations which included developing and implementing unique sales strategies and fostering rapport with customers

  Marketed both incremental displays and equipment placements, performed site visits for high-level clients, addressed account related inquiries, and supervised cross-functional teams

  Performed in-depth market research and provided feedback to team members, transported inventory to clients, and determined appropriate sales routes


Additional Professional Experience Includes: Restaurant Assistant Manager, Denny s Restaurant


Volunteer Work


Volunteer, Youth Boys Football-Head Coach

Volunteer, Youth Boys Basketball-Head Coach

Volunteer, Youth Girls Soccer-Assistant Coach


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