Key Contributor and Effective Leader with several years of experience in technical support roles within fast-paced and high-stress environments including the cyber-security industry. Experienced in creating and implementing new technical systems, analyzing IT related issues, and implementing standard operating procedures. Equipped with a significant ability to leverage skills in project management and to introduce new tools for cost/time savings and efficiency improvements. Current Military Secret Clearance

  Direct several engineering and logistical functions with a focus on increasing productivity and efficiency within a fast-paced environment

  Supervise a team of 5 Cell Technicians which requires providing individualized feedback and coaching in addition to managing complex employee relations issues

  Review and analyze site related technical issues, monitor technical outputs, address customer trouble tickets, and manage both the specification and acceptance of antennas and cell sites

  Act as the Subject Matter Expert for RF performance within an assigned territory in addition to monitoring call connection issues in both voice networks and LTE networks

  Utilize superior communication and interpersonal abilities in order to foster positive rapport with both internal and external customers

  Oversee several technical operations which include optimizing equipment, repairing base station equipment/transmitters, monitoring inventory levels, and testing network coverage

  Knowledgeable in various infrastructure technologies which include, Lucent, Motorola, Nortel, CDMA data along with TI, DACS, OMP, and several power systems

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  Successfully managed several daily logistical tasks which included supervising a team of 10 Soldiers with a concentration on monitoring technical system troubleshooting and repair

  Maintained terminal devices, satellite communication equipment, and automated telecommunications computer systems in addition to both local and wide area networks

  Completed preventative maintenance checks on vehicles and power generators, maintained radio systems, and provided technical support to internal users

  Coordinated a variety of customer service and technical support operations which included diffusing difficult customer service issues and providing technical support

  Provided both product and technical feedback to customers, monitored inventory levels, implemented sales promotions, and maintained sales records

  Facilitated day-to-day logistical tasks which included delivering products to clients in a timely manner which included utilizing a complex delivery truck

  Successfully lifted over 100 pounds on a regular basis, oversaw merchandising functions, ensured company standards were maintained, and performed comprehensive inspections

  Managed all sales and business development operations which included developing and implementing unique sales strategies and fostering rapport with customers

  Marketed both incremental displays and equipment placements, performed site visits for high-level clients, addressed account related inquiries, and supervised cross-functional teams

  Performed in-depth market research and provided feedback to team members, transported inventory to clients, and determined appropriate sales routes

Additional Professional Experience Includes: Restaurant Assistant Manager, Denny s Restaurant

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