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Driven, focused, and hard-working customer service professional with several years of experience in high-stress environments along with a strong background within a variety of industries. Experienced in providing superior customer service, providing administrative support, streamlining business processes, and leading staff members. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with key clients.

• Directly manage a variety of administrative and operational functions within a fast-paced environment with a focus on increasing productivity and efficiency
• Process both cash and credit transactions for customers in addition to completing merchandise returns as needed
• Review and analyze stamps and/or coupons, determine customer clothing preferences and make recommendations, and maintain a keen knowledge of current promotions
• Utilize superior communication and interpersonal abilities in order to diffuse escalated customer service issues with a concentration on increasing retention

• Supported daily opening and closing procedures within a high-stress retail store environment with a concentration on increasing customer service levels
• Played an integral role in reducing shrink within the organization through effectively following standard operating procedures and monitoring inventory levels
• Worked closely with the loss prevention department, provided customers with information related to both rewards cards and credit cards, and organized inventory

• Provided administrative support within a legal environment which included analyzing case files, organizing files in chronological order, and formulating detailed timelines
• Ensured immigration forms were completed accurately and in a timely manner, addressed client inquiries, and managed executive calendars