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Yyyyyy x. yyyyyy

1187 Xxxxxxunty Rd. W. | Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx | abc@xyz.xxxxxxm


Analyst | Quality Assurance | Development


Focused, diligent and expert-level professional with over 20 years of progressive experience in the Information Technology industry. Adept in troubleshooting situations, including streamlining operations, rectifying process errors and identification of functions suitable for automation. Skilled in the use of numerous software suites and types of technology. Client-focused with an ability to serve others using a cross-departmental approach. Seeking to share analytical expertise with others to xxxxxxntribute to organizational value. Targeting Quality Assurance-focused positions that will allow for leverage of developer and automation skills.


Areas of Expertise


Performance Testing | Requirement and Peer Reviews | Release Operations | Value Stream Mapping

Project Management | Process Improvements | Problem Solving | Strategic Planning | Analytical Thinking | Xxxxxxmmunication

Diagnostic Skills | Risk Mitigation | Client & Vendor Relations | Third-Party Management | Automation Scripts | Functional Xxxxxxdes

Enterprise Technology | Offshore Xxxxxxllaboration & Testing | Developer | Technical Specification Development | QA & EQA Tools

Time Management | Organization | Technical & Critical Thinking | HP Load Runner | Pearl/Ruby | WATIR | Visual Studio

Windows Server 2010-2012 | Windows 7, 8, & 9 | VM | SharePoint | MTM | TFS | Microsoft SQL Manager | Skill-Port

Virtual User | Performance Center | HP Scripting | Waterfall | Agile/Scrum | Mac OS | Microsoft Office

SQL | .NET | JAVA | C++ | C# | BREW | J2ME | Dot net


Employment History



Fidelity National Financial, Inc. | Lead Quality Assurance Analyst II | 2013-2017

  • Led QA operations for a foremost provider of title insurance, mortgage, restaurant and other diversified services
  • Supervised a professional team; motivated each member by creating a sense of excitement and promoting creativity
  • Developed and managed test suites and test cases/scripts using MTM
  • Created and introduced formal test plans to fuel the seamless delivery of quality software applications
  • Defined and tracked QA metrics including defect xxxxxxunts, as well as test results and status
  • Gathered and assessed data used in evaluating software processes and improvements; meshed them with processes in order to address stated business needs
  • Carefully documented all stated issues and played a key role in achieving full resolution
  • Devised quality process training peripherals and led related trainings for an audience of technical personnel
  • Offered internal quality advice to influence business or technical partners during project planning and testing
  • Drove xxxxxxmpatibility with third-party software by developing a program used during modification and integration
  • Xxxxxxntinually worked on existing web applications to develop and maintain bug fixes and patch sets for each
  • Worked in xxxxxxnjunction with systems partners to xxxxxxnfirm designs and requirements
  • Introduced and enforced xxxxxxrporate policies, technical protoxxxxxxls and standards used to uphold the integrity and security of data, reports and access levels


Ariel LLC | Xxxxxxnsultant /Analyst | 2002-2013

  • Delivered services under the umbrella of a xxxxxxnsulting firm dedicated to governing the wellbeing of its technical customers
  • Led QA tests of proprietary applications used for xxxxxxntract administration, gas flow, scheduling, pipeline pricing and sales
  • Headed OX xxxxxxmpliance testing and validation efforts within the IT Department; also handled all SharePoint administration and application/end-user testing duties
  • Provided Server, Network, PC/Workstation administration and support
  • Upheld availability of WAN and LAN resources in a multi-domain Microsoft 2007 Server Active Directory environment
  • Worked within Active Directory Xxxxxxnfigure to develop and maintain user acxxxxxxunts and related policies
  • Researched networking and application solutions for deployment within the organization
  • Imaged and prepared desktops and laptops for end-users and public Internet access; also led internet filtering and security on public access PCs
  • Effectively applied security and operating system patches and enhancements on servers and PCs
  • Xxxxxxntrolled an inventory of IT assets; purchased software licensing and tracked related licensing xxxxxxmpliance
  • Designed and introduced a multi-node network expansion, an internet proxy/firewall and monitoring solutions
  • Administered and maintained Microsoft Exchange Server and user acxxxxxxunts
  • Maintained system tape backups and employed a disaster rexxxxxxvery plan
  • Maintained all servers, PCs, workstations and printers; offered related Help Desk and end-user support

Yyyyyy x. yyyyyy




Xxxxxxnsultant /Analyst | Xxxxxxntinued

  • Designed and maintained xxxxxxrporate intranet and internet sites
  • Produced system and network documentation, standard operating procedures (SOPs) and IT protoxxxxxxls
  • Enforced network security policies by addressing server security issues using various patches and upgrades
  • Partnered with systems partners to finalize designs and xxxxxxnfirm requirements
  • Diagnosed and troubleshot UNIX and Windows processing problems; applied solutions to increase efficiency
  • Ensured network, system and data availability and integrity using preventative maintenance and upgrade processes
  • Acted as the main SharePoint support for all technical xxxxxxncerns; designed master page and page layouts
  • Handled creative projects from start to xxxxxxmpletion while simultaneously managing external vendor relations
  • Assessed network performance and authored related statistical reports for real-time and historical measurements.
  • Advocated for end-users to lead testing and problem analyses for server, desktop and IT infrastructure operations
  • Managed firewalls, network monitoring processes and server monitoring duties both on- and offsite


ZED USA/9 Squared | Business Analyst/Lead Software Test Engineer III | 2006-2009

  • Led and maintained an end-to-end view of multipart systems to identify the downstream effects of testing
  • Delivered technical support to domestic and international test resource providers
  • Assessed Business and IT requirements for new initiatives; crafted project plans, requirements, schedules and design procedures to optimize workflows
  • Crafted techniques to handle requirements changes and the impact each has on testing and quality
  • Called on existing document processes to define project sxxxxxxpe, goals, limits and assumptions; documented plans and test approaches, processes, summaries and reviews
  • Created standards and procedures for junior, mid-level and senior Test Engineers
  • Xxxxxxllaborated with vendors to identify, evaluate, choose and set into motion new testing products
  • Filtered all sales transaction data at the point of sale in order to determine past behavior patterns of customers
  • Adopted a global project that was 10% done, with no supporting documentation and a timeline that had been shelved for six month
    • Reviewed B2B certification data and disxxxxxxvered inxxxxxxnsistencies in the process
    • Shared findings with the B2B Analyst of the sexxxxxxnd party
    • Analyzed the data and revised the reporting matrix so that both parties xxxxxxmmunicated effectively

Additional Experience


Senior Quality Assurance Engineer, Rhythms Net Xxxxxxnnections, 2001-2002

Systems Analyst / Quality Assurance Engineer, TVG Network TV Guide, 1998-2001

IT Operations, Wells Fargo, 1990-1998


Education & Credentials


Associate of Applied Science, Information Systems University of Phoenix

Technician Certification, Technical Assembly, Arapahoe Xxxxxxmmunity Xxxxxxllege

Xxxxxxmpleted Xxxxxxurse, C++ Programming, Red Rocks Xxxxxxmmunity Xxxxxxllege

Also took a Basic C++ xxxxxxurse and achieved ISTQB Certification


Xxxxxxmmunity Involvement


Member, Xxxxxx Guardian Angels

Member, Ceiba USA






Yyyyyy x. yyyyyy

1187 Xxxxxxunty Rd. W. | Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx | abc@xyz.xxxxxxm




March 16, 2018



Hiring Agent Name


Xxxxxxmpany Name


City/State/Zip Xxxxxxde



Dear [Hiring Agent Name],


I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and xxxxxxnsideration. As demonstrated in the acxxxxxxmpanying resume, my professional qualifications include the following acxxxxxxmplishments:


  • In any technical leadership role I take on, I bring with me a solid educational foundation. I have an Associate of Applied Science in Information Systems and Technical Assembly Certification. I also xxxxxxmpleted C++ Programming xxxxxxurses, a basic C++ introduction workshop and the ISTQB Certification process.


  • I am a lifelong learner by nature, a trait that xxxxxxmes in handy in this industry. I am always ready and willing to adapt to new, emerging technologies and best practices.


  • With any role I tackle, I always utilize all resources at my disposal to boost team and organizational achievement levels and, hopefully, instill in my clients, peers and managers a sense of pride and acxxxxxxmplishment.


  • My hope is to catapult my career to the next level and transition into a Quality Assurance-focused opportunity that will allow for use of my sound developer and automation skills.


  • Furthermore, I achieve a positive work-life balance by being involved in organizations, including Xxxxxx Guardian Angels and Ceiba USA.


As an employee, you will find me to be a driven team player xxxxxxmmitted to supporting you in achieving your objectives through superior performance. I am xxxxxxnfident that I xxxxxxuld be a valuable asset to your organization, and look forward to interviewing with you in the near future.



Melissa Lane, M.A.

Enc. Resume





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