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Xxxxxx, XXXXXX xxxxxx ￨ (xxx-xxx-xxxx ￨ email@example.com
Global Program Xxxxxxnagement ￨ Technical Project Administration ￨ SDLC ￨ Systems / Software Integration
High-Volume Budget / Expense Control ￨ Xxxxxxrketing ￨ Multi-Process Optimization ￨ Executive-Level Consulting
Key Application / Technical Solutions Development ￨ Strategic Analysis / Planning ￨ Resource / Capital Allocation
Team Building ￨ Training / Development ￨ Coaching / Mentoring ￨ Executive-Level Client Relations ￨ Trends Tracking
Highly Accomplished Leader who xxxxxxkes sound decisions to reflect positively on global program and / or project initiatives in alignment with a company and / or client s vision, value, and goals. Top Performer who offers results-centric critical thinking for insightful, change-oriented outcomes, including developing and delivering diverse application and technical solutions to Fortune 500 companies. Visionary Professional who rises above product, project, and software issues to improve the bottom line and achieve winning outcomes, including quickly adapting to evolving xxxxxxrket scenarios. Excellent Communicator who develops synergistic relationships with cross-geographical executives, multidisciplinary teams, clients, and stakeholders, and who leads peers by example and with ethics and integrity.
Career Highlights Include:
Building, mentoring, and xxxxxxnaging high-perforxxxxxxnce teams.
Offering strong critical thinking skills and solid attention-to-detail.
Delivering consultations and presentations to executives and stakeholders.
Cross-functionally collaborating with peers to deliver high-quality products / services.
Providing hands-on project support always willing to go the extra mile to surpass the status quo.
Global Head of Professional Services
Capitalize on the opportunity to lead forward-thinking development of system implementation processes to control project scope and successfully deliver xxxxxxrgin autoxxxxxxtion and standards for counterparties engaged in collateral xxxxxxnagement. Recruit, train, and xxxxxxnage a globally based staff while mentoring teams in meeting and / or exceeding objectives. Expertly handle global project governance, project scope planning and scheduling, and SOW development.
Promote the timely delivery of client-specific initiatives.
Develop and own strong client senior xxxxxxnagement relationships.
Communicate key defects, issues, and strategic ideas for future software releases.
Program Xxxxxxnager (2008 2016)
Utilized broad scope of industry knowledge toward xxxxxxnaging on-shore / off-shore developer teams supporting a global collateral xxxxxxnagement program, including establishing a solutions-generating product leadership team charged with cross-functional strategic product direction and prioritization. Xxxxxxnaged requirements gathering, project xxxxxxnagement, quality assurance, and deployment. Cost-consciously xxxxxxnaged personnel functional budgets and HR responsibilities, including facilitating team utilization and capacity planning while ensuring on-schedule progress of project teams.
Structured and xxxxxxnaged staff execution workflow and documentation.
Led the creation of a global project administration role to boost efficiency.
Designed and implemented a global migration tracking and reporting system.
Directed a top-notch team tasked with actively discovering product hosting methods.
Drove success by consulting with and mentoring business owners in private or group sessions.
Developed individual training, group instruction, lectures, OJT, demonstrations, meetings, and workshops.
Senior Project Xxxxxxnager (2006 2008)
Strategically steered client solutions-focused project delivery initiatives, including coordinating and xxxxxxnaging project-centric activities to achieve objectives within key timeframes and funding parameters, as well as establishing work plans and recruiting, prioritizing tasks for, and xxxxxxnaging dynamic staff. Built collaborative teams while directing project activities to ensure on-schedule and on-budget completion. Liaised among technical implementation and functional design teams to resolve application design and build and test issues.
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Senior Project Xxxxxxnager (continued)
Personally xxxxxxnaged numerous strategic projects to completion.
Developed a global project tracking system to efficiently track status.
Created SOWs while competitively negotiating contracts for key consulting services.
Seamlessly assembled cross-functional teams to drive issues through to successful closure.
Senior Technical Account Xxxxxxnager
Led targeted decision-xxxxxxking in implementing Reuters Plus and Reuters Plus Web, including installing 80 on-site caching devices and deploying infrastructures for 6,000+ desktop users. Collaborated with Reuters Consultants, Development, and Product Xxxxxxnagement to guarantee seamless product deployment, promptly triage issues, and resolve project challenges. Spearheaded planning and oversight of Classic TIB and RMDS projects to ensure objectives were accomplished within prescribed timeframes and funding parameters. Cost-effectively reviewed project proposals to determine timeframes, funding limitations, procedures for accomplishing projects, staffing requirements, and allotment of available resources to various project phases. Led project teams to meet and / or exceed project goals.
Successfully set client-focused expectations within evolving adjustments as required.
Coordinated resolution of issues with Reuters-deployed systems at Fidelity Investments.
Mentored new TAMs assigned to Northeast team in all technical xxxxxxnagement role aspects.
Consistently coached and mentored technical teams via regular meetings and status-based reports.
Established multi-phase project work plans and staffing for personnel recruitment and task assignments.
Technical Project Xxxxxxnager (2000 2001)
Played a vital role in xxxxxxnaging requirement- and solution-specific processes for diverse concurrent projects within this IT outsourcing company, including facilitating comprehensive project planning workshops. Drove business growth by recruiting and xxxxxxnaging top-performing staff / contractors to complete projects, as well as supervising engineering teams, prioritizing work schedules, solving conflicts to beneficial resolutions, and reconciling billable hours.
Accurately prepared interim and completion reports for key engineering projects.
Continually prioritized and discussed key commercial terms for each organizational initiative.
Collaborated among Harvard Pilgrim Health Care and Harvard Vanguard Medical Associates executives.
Senior Desktop Engineer (1999 2000)
Contributed sharp analytical abilities toward implementing McAfee Zero Administration Client (ZAC) for the HPHC and HVXXXXXX enterprise. Developed, tested, and deployed desktop xxxxxxintenance packages distributed to 5,000 enterprise-wide desktops. Tested and documented new software installation processes prior to rolling it into HPHC or HVXXXXXX environments. Led requirements and functional phases and defined technical specs for internal data mining systems.
Efficiently defined specs from various brokers / dealers, including American Express and ING.
Designed user interface and application infrastructure components and application database layer.
Successfully delivered superior 3rd Level assistance for Perot Systems Desktop Support and Help Desk.
Systems Administrator ￨ Support Engineer
Expertly xxxxxxintained a high-volume claims adjudication system to support all PPO Tufts Health Plan members, including planning and implementing software patches and full RIMS software upgrades, as well as providing networking support.
Actively served as point-of-escalation for local desktop support tech.
Expertly tested, xxxxxxnaged, and xxxxxxintained HPUX and AIX systems patch levels.
Designed and implemented the first fully independent development and test environment.
Undergraduate IT Xxxxxxnagement Studies Southern New Hampshire University
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