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Melissa Hernandez 0000 xxxxxx xxxx , xxxx , xxxxx 00000


Practice Management ~ Executive/Administrative Services ~ Human Resources


Qualifications Profile


  Offer comprehensive background in all aspects of operations across diverse medical/healthcare and business sectors, with talent for rapidly adapting skills and knowledge to thrive in new industries and professional roles

  Vast experience in administrative operations, human resources, payroll/taxes, finance/accounting, reconciliations, banking, travel/meeting coordination, business development/marketing, and client relations/customer service; currently Director of Administrative Services

  Specialized background in practice management across medical, surgical and mental/behavioral health disciplines, including scheduling, medical records coding, insurance verifications and billing, and HIPAA/regulatory compliance; Certified in ICD9 and CPT Coding as well as First Aid, with additional experience in back office medical assisting

  Proficiently prioritize, coordinate and manage workflow/projects to optimize productivity, efficiency and use of time and resources in meeting critical deadlines and performance goals

  Dynamic communication and interpersonal relation skills, with strong background in interfacing and collaborating with cross-functional teams and strategic stakeholders; bi-lingual, English and Spanish


Career Track


Director of Administrative Services, Confidential Practice-Houston, TX 2011-Present

  Steer broad-scope administrative operations for large practice of 10 psychologists specializing in providing comprehensive mental/behavioral health services; since joining group have played vital role in increasing revenue through effective business development and financial practices as well as substantially boosted efficiencies by creating and implementing innovative scheduling system

  In charge of full-scope human resources management, from staffing, onboarding and employee supervision through benefits administration, payroll and personnel records

  Proficiently manage patient/client services including phone triage, scheduling and insurance verifications

  Strategically schedule all forensic cases to meet stringent timelines

  Expertly interface with attorneys on custody and legal cases requiring psychological evaluations

  Effectively manage accounting and financial functions to maximize cash flow, control costs and optimize P&L performance

  Consistently ensure compliance with HIPAA/regulatory standards; additionally handle all credentialing

  Collaborate in marketing initiatives, including expanding revenue streams by branching out to sister company catering to clients in need of educational evaluations


Administrator, Las Ninas Investments, Inc-Houston, TX 1993-2010

  Demonstrated sharp business acumen in steering full-range areas of company operations

  Proficiently managed payroll, taxes (payroll, property, general liability, workers compensation), accounting, banking, and reconciliations; actively collaborated with company CPA in creating account forms and preparing employee taxes

  Efficiently scheduled and coordinated company travel, seminars, workshops, and meetings

  Ensured critical codes compliance and oversaw all company insurances including health and property


Insurance Coordinator, Dr. Richard Nuila Crouse, MD-Houston, TX 1991-1993

  In capacity of OB/GYN Insurance Coordinator, managed insurance verification and coding as well as surgery scheduling for busy practice

  Provided quality back office support and medical assisting


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Melissa Hernandez Page 2 of 2





SHRM Certification; pending

Certificate in ICD9 and CPT Coding

First Aid Certified

Licensed Realtor; active


Community Leadership/Activities


Licensed Foster Parent; active

Avid Runner; recently completed first half-marathon

Member, St. Anne Catholic Church Women's Guild; 1994-present

Co-Chair, St. Agnes Academy Mother Daughter Style Show; 2010

Live Auction Gala Chair, St. Agnes Academy; 2009 and 2010

Board Member, St. Pius X School; 2002

Live Auction Chair, St. Anne School; 2001

Eucharistic Minister, St. Anne Church; 2001-2003

PTO President, St. Anne School; 1995-1997

Board Member, St. Anne School; 1994-1995




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