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Melissa Hernandez 0000 xxxxxx xxxx , xxxx ,
xxxxx 00000
abc@xyz.com
Practice Management ~ Executive/Administrative Services ~ Human Resources
Qualifications Profile
Offer comprehensive background in all aspects of operations across diverse medical/healthcare and business sectors, with talent for rapidly adapting skills and knowledge to thrive in new industries and professional roles
Vast experience in administrative operations, human resources, payroll/taxes, finance/accounting, reconciliations, banking, travel/meeting coordination, business development/marketing, and client relations/customer service; currently Director of Administrative Services
Specialized background in practice management across medical, surgical and mental/behavioral health disciplines, including scheduling, medical records coding, insurance verifications and billing, and HIPAA/regulatory compliance; Certified in ICD9 and CPT Coding as well as First Aid, with additional experience in back office medical assisting
Proficiently prioritize, coordinate and manage workflow/projects to optimize productivity, efficiency and use of time and resources in meeting critical deadlines and performance goals
Dynamic communication and interpersonal relation skills, with strong background in interfacing and collaborating with cross-functional teams and strategic stakeholders; bi-lingual, English and Spanish
Career Track
Director of Administrative Services, Confidential Practice-Houston, TX 2011-Present
Steer broad-scope administrative operations for large practice of 10 psychologists specializing in providing comprehensive mental/behavioral health services; since joining group have played vital role in increasing revenue through effective business development and financial practices as well as substantially boosted efficiencies by creating and implementing innovative scheduling system
In charge of full-scope human resources management, from staffing, onboarding and employee supervision through benefits administration, payroll and personnel records
Proficiently manage patient/client services including phone triage, scheduling and insurance verifications
Strategically schedule all forensic cases to meet stringent timelines
Expertly interface with attorneys on custody and legal cases requiring psychological evaluations
Effectively manage accounting and financial functions to maximize cash flow, control costs and optimize P&L performance
Consistently ensure compliance with HIPAA/regulatory standards; additionally handle all credentialing
Collaborate in marketing initiatives, including expanding revenue streams by branching out to sister company catering to clients in need of educational evaluations
Administrator, Las Ninas Investments, Inc-Houston, TX 1993-2010
Demonstrated sharp business acumen in steering full-range areas of company operations
Proficiently managed payroll, taxes (payroll, property, general liability, workers compensation), accounting, banking, and reconciliations; actively collaborated with company CPA in creating account forms and preparing employee taxes
Efficiently scheduled and coordinated company travel, seminars, workshops, and meetings
Ensured critical codes compliance and oversaw all company insurances including health and property
Insurance Coordinator, Dr. Richard Nuila Crouse, MD-Houston, TX 1991-1993
In capacity of OB/GYN Insurance Coordinator, managed insurance verification and coding as well as surgery scheduling for busy practice
Provided quality back office support and medical assisting
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Credentials
SHRM Certification; pending
Certificate in ICD9 and CPT Coding
First Aid Certified
Licensed Realtor; active
Community Leadership/Activities
Licensed Foster Parent; active
Avid Runner; recently completed first half-marathon
Member, St. Anne Catholic Church Women's Guild; 1994-present
Co-Chair, St. Agnes Academy Mother Daughter Style Show; 2010
Live Auction Gala Chair, St. Agnes Academy; 2009 and 2010
Board Member, St. Pius X School; 2002
Live Auction Chair, St. Anne School; 2001
Eucharistic Minister, St. Anne Church; 2001-2003
PTO President, St. Anne School; 1995-1997
Board Member, St. Anne School; 1994-1995
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