Yyyyyy x. yyyyyy

Driven, focused, and knowledgeable Strategic Leader with 10+ years of experience and a proven ability to lead others and oversee daily training/coaching operations within fast-paced environments. Experienced in managing employee training programs, monitoring training program metrics, diffusing escalated employee situations, and coaching/training new staff members. Highly adept in improving operational productivity in addition to maintaining strong communication with co-workers, staff, vendors, and members of executive management.

Training & Executive Coaching Call Center Management Staff Training Meeting Coordination

Workshop Development Conflict Management Administrative Support Customer Retention

Process Improvement Attention to Detail Oral/Written Communication Employee Event Coordination

  Directed day to day training and employee development logistics within a fast-paced environment with a focus on increasing productivity and operational efficiency levels

  Reviewed and evaluated AT&T training curriculum and made appropriate recommendations related to updates, completed detailed training audits, and designed innovative AT&T training documents

  Traveled extensively to the both domestic and international sites, oversaw new hire onboarding of Customer Service Representatives, and acted as the Lead Trainer for an AT&T service program

  Recognized as a Subject Matter Expert in regard to various competencies, supervised teams of both exempt and non-exempt staff members, and worked effectively with the global training teams

  Oversaw complex technical projects related to call center training courses, technical support training, and Instructor certification logistics related to AT&T University curriculum

  Successfully trained over 120 individuals over a period of 1 month, implemented comprehensive training programs within several locations, and monitored key performance indicators

  Provided training and coaching to individuals along with leading operations related to Verizon events aimed at new and existing employees

  Acted as a Project Manager for an Emergency Work Assignment project, traveled to various client sites, and managed complex travel arrangements

  Assisted in the completion of various training projects for Verizon FiOS Triple Play services in addition to evaluated participant engagement and skill levels

  Supported Verizon FiOS Training Inventory projects, maintained records of staff training attendance, and assist in the installation of fiber runs and training room build out

Yyyyyy x. yyyyyy

Date

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

Dear__________________:

I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.

As demonstrated in the accompanying resume, my professional qualifications include a strong background in strategic leadership and training roles with experience in managing employee training programs, measuring employee engagement and skill levels, and coordinating employee events. In addition, I have strong experience in building positive relationships with both internal and external clients, ensuring compliance with training requirements, and generating comprehensive training reports.

Career Highlights Include:

  Recognized as a Subject Matter Expert in regard to various competencies, supervised teams of both exempt and non-exempt staff members, and worked effectively with the global training teams

  Successfully trained over 120 individuals over a period of 1 month, implemented comprehensive training programs within several locations, and monitored key performance indicators

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy