Tech savvy dispatcher with more than two years of hands-on experience in the transportation field.

  Experience working closely with co-workers and clients to ensure on-time delivery of services.

  Outstanding telephone communication skills to identify and resolve challenges and implement solutions.

  Impeccable judgment, as well as solid time management, attention to detail and organizational skills.

  Strong computer knowledge and skills, including Microsoft Office Suite and CXT.

Operations Dispatcher, XPO Logistics Kenosha, WI Oct. 2014-Present

  Demonstrate strong listening, verbal communication and interpersonal skills over the telephone while assisting prospective or existing customers and colleagues such as drivers and independent contractors.

  Maintain poise, professionalism and patient to identify and resolve problems in real time.

  Demonstrate strong knowledge of company policies regarding product deliveries, returns and exchanges.

  Generate work orders to contract drivers in a timely manner, including following up with driver to determine anticipated destination time.

  Display strong attention to detail skills while reviewing contract drivers manifest for accuracy.

  Execute delivery instructions based on appointment schedule required by customer.

  Ensure deliveries and pickups are made on time.

  Alert customers if there are shipment delays or to collect or share information to process orders.

  Process any changes or cancellations to delivery orders as needed.

  Support orders for replacements parts and/or for correcting errors such as wrong item shipped.

Assistant Manager, Dickeys BBQ Pit Kenosha, WI Apr. 2013-Oct. 2014

  Led a team of hospitality employees to provide outstanding service to customers in a restaurant setting.

  Oversaw all aspects of operations, including sales, customer service, inventory control and profit and loss.

  Interviewed candidates for employment opportunities and hired associates that were an ideal fit.

  Trained, mentored and coached team members to maximize their potential and work together.

Assistant Manager, Jimmy John s River Falls, WI July 2009-Feb. 2012

  Managed a fast-paced restaurant with a high-volume of customers expecting quick, high-quality service.

  Motivated team members to provide stellar service to each customer and collaborate with colleagues.

  Analyzed daily productivity to determine how to best allocate resources to achieve sales objectives.

  Proactively identified and resolved problems in real time using diplomacy and tact.

Volunteered, IT Department, VA Medical Center, four years; assisting with all aspects of computer repair, troubleshooting and technical support.

Dear Hiring Manager:

With this letter, I wish to express my strong interest in joining your organization as a (INSERT JOB TITLE HERE).

As demonstrated in the accompanying resume, I am a tech savvy dispatcher with more than two years of hands-on experience in the transportation field. My experience includes working closely with co-workers and clients to ensure on-time delivery of services. I also offer outstanding telephone communication skills to identify and resolve challenges and implement solutions. Additionally, I possess impeccable judgment, as well as solid time management, attention to detail and organizational skills.

Since Oct. 2014, I have served as an Operations Dispatcher for XPO Logistics. In this capacity, I demonstrate strong listening, verbal communication and interpersonal skills over the telephone while assisting prospective or existing customers and colleagues such as drivers and independent contractors. I generate work orders to contract drivers in a timely manner, including following up with the driver to determine anticipated destination time. I also display strong attention to detail skills while reviewing contract drivers manifest for accuracy. Among my additional responsibilities:

  Execute delivery instructions based on appointment schedule required by customer.

  Ensure deliveries and pickups are made on time.

  Alert customers if there are shipment delays or to collect or share information to process orders.

  Process any changes or cancellations to delivery orders as needed.
Support orders for replacements parts and/or for correcting errors such as wrong item shipped.

  Maintain poise, professionalism and patient to identify and resolve problems in real time.

As your employee, you will find me to be a team player committed to exceeding your performance goals. I have no doubt that I would be a valuable asset to your operations, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy

xxx-xxx-xxxx