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Yyyyyy x. yyyyyy



Results oriented Professional eager to contribute 10+ years of human resource and benefits experience

to a progressive organization.


Profile of Qualifications


         Recognized for expert level experience in benefits administration, compensation program management and overseeing daily operations.

         Dynamic interpersonal communication skills, key to rapidly establishing rapport with employees and simplifying complex concepts.

         Possesses strong leadership, organizational and process improvement skills.


Key Areas of Expertise


   Human Resource Services

   SAP Analysis

   Quality Control

   Benefits Management


   Training & Development

   Payroll Processing


   Process Improvement


Professional Synopsis


The Coca-Cola Company, Atlanta GA 2016-2018

Senior Benefits Analyst

         Exemplify expert level knowledge of compensation / benefits while providing direct support to employees.

         Devise detailed project plans and maintain strict adherence to timelines; closely monitor all divestiture steps, including 401k, flexible spending and healthcare accumulation rollovers.

         Demonstrate strong interpersonal skills while promptly resolving benefits inquiries.

         Utilize strong organizational abilities to successfully run reports from SAP for FSA and 401k elections / deductions.

         Streamline existing processes and make knowledge-based recommendations to leadership team.

         Successfully compile medical, dental and Rx data regarding de-identified claims.

         Contributed extensively to development and oversight of complex Total Rewards project.


Koch Business Solutions, Atlanta, GA 2007-2016

Benefits Analyst (2011-2016)

         Fulfilled key role maintaining quality assurance throughout human resource operations, including benefits management, payroll processing and personal information entry.

         Leveraged SAP expertise to strategically streamline process improvement initiatives regarding benefit data, resulting in closing of 2,000 cases annually.

         Performed business continuity testing for the HR Service Center, making sure that the business still runs smoothly at the disaster recovery site.

         Designed and deployed highly effective training programs for internal groups, key to increasing overall productivity.

         Ensured adherence to internal and federal regulations throughout day to day operations.

         Conducted thorough testing for mergers and acquisitions, tax restructures, open enrollment periods and SAP releases, critical to signing off on new projects.

         Cultivated positive relationships among third party health savings account vendors, as well as 30,000+ employee accounts.

         As the subject matter expert, resolved escalated benefits issues from internal and external customers, resulting in closing of 2,000+ cases annually.

         Worked closely with the COBRA vendor to resolve COBRA offer escalations. Utilized their employer portal to research and resolve interface file errors.

         Performed commission analysis of the sales staff to determine the correct benefits salaries, which determine their correct premiums for certain pay-based plans.




Yyyyyy x. yyyyyy



Koch (Continued)

Employee Support Representative 2007-2011

         Resolved large number of telephone inquiries, providing guidance to employees and HR managers on policy information, troubleshooting problems and following up with employees.

         Processed large number of employee transactions in SAP to include benefits enrollments, qualified status changes, payroll changes, personal information updates and terminations.

         Effectively collaborated with 3rd party vendors and other internal departments, building relationships with local, division, and corporate HR to efficiently resolve issues on behalf of the customer.

         Participated in annual open enrollment event, including training, customer interaction, assisting with benefit election inquires, testing and pre/post enrollment data activities.

         Effectively on boarded new employees, focusing on of acquisitions, benefits administration, new hire enrollments and I-9 processing.



Bachelor Degree in Business Administration | HR Management, Kennesaw State University, Kennesaw, GA



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