Multimillion-Dollar Operations Management ￨ Strategic Analysis / Planning ￨ Team Building ￨ Training / Development

• Dynamic Executive who makes sound decisions to reflect positively on multimillion-dollar business operations in alignment with a company s vision, value, and goals to attain a competitive advantage and generate robust growth.
• Visionary Professional who rises above core challenges to improve the bottom line and achieve winning outcomes.
• Excellent Communicator who develops synergistic relationships with C-level executives, senior-level decision-makers, cross-functional professionals, and clients; who excels in autonomous and collaborative work environments; and who leads staff by example and with integrity to build strong teams to expand revenue and attain business objectives.

General Manager

• Capitalize on the opportunity to lead forward-thinking satellite office growth and business operations, including directing all facets of sales department recruitment, training / development, and management to achieve key success.

  Successfully support top sales teams in closing deals and building relations with new / existing customers.

  Lead teams to increase revenue in only 1 year substantially more than in the last 6-year timeframe.

President

• Utilized broad scope of industry knowledge toward building the company using experience and skills gained while growing numerous start-up office equipment companies, including delivering profit-focused executive-level guidance and advice in strategic business planning and technical development, as well as leading all recruitment processes.
• Grew company from a start-up entity to a highly profitable Tier 4 data center company while continually realizing exponential growth and leading efforts to design a robust core application comprised of proprietary systems.

  Optimized systems and application integrity by initiating use of procedures, best practices, and standards.

  Continually achieved awards for excellence in customer service and sales from manufacturers.

  Grew business by driving sales, marketing, service, customer service, and administration.

  Successfully made full use of results-generating Agile principles.

President ￨ CEO

• Strategically steered new business development by assisting in the growth of several start-up office equipment companies while delivering focused executive-level guidance and advisement in business planning and technical development to effectively advance the company from a start-up entity to a highly profitable Tier 4 data center company.
• Designed a robust core application comprised of proprietary systems to achieve growth and expansion goals, including coordinating application development and system administration while assisting in building and opening 4 new sites.

  Supported company in achieving numerous awards, including Greater Austin Chamber of Commerce Award for Outstanding Customer Service, and continually achieved awards for excellence in sales and customer service.

  Built a monitoring system capable of detecting, tracking, and reporting events to improve customer service.

  Profitably added a fast-paced new business branch in San Antonio, TX in 2001.

  Honored with JD Powers Award for Outstanding Customer Service in 2003.

  Grew sales volume from $35,000 in first year to $5.2 million in 2006.

Robotic Engineer

• Demonstrated sharp analytical abilities toward servicing and assembling P5000 robotic arm / motor used as a trainer.

  Built the P5000 robotic arm / motor and trainer due to superior skills with initial builds.

  Successfully trained and mentored technicians in the use of P5000.

  Gained responsibility for complete construction at final test.

Service Manager

• Played a vital role in planning and managing in-house and on-site service programs for this cutting-edge firm specializing in the comprehensive distribution; calibration; and repair of copiers, FAX, and multi-functional products.
• Drove operations growth by recruiting, hiring, scheduling, supervising, and evaluating quality technical personnel.
• Led reporting processes, including status reports, detailing down lines, DSL customer status and provisioning, and growth planning capacity reports, and managed work allocation to meet key milestones and project deadlines.

  Exceeded 27% growth in billing to achieve a significant increase in customer retention during FY1995.

  Actively monitored 1,000+ service contracts while maintaining excellent customer relations.

  Supported company in achieving $4+ million annually in sales within a 4-year period.

Service Manager

• Maximized bottom-line performance by leading all facets of sales, marketing, service, and new business development.
• Exhibited skill in troubleshooting, equipment repair, and customer service / relations to meet goals as a Tech Specialist.

  Served as primary liaison to identify and develop solutions to prevent client contract cancellations.

  Grew business to narrowly focus on marketing profitable multi-product service contracts.

  Expanded the $100,000 / year company to generate $3.5 million annually in 4 years.

Additional Business Consulting / Start-Up Operations Experience (2014 2016); Extensive Details Provided Upon Request

Undergraduate Psychology Studies

Advocate Literacy Austin

Volunteer ￨ Mentor Small Business Entrepreneurs

Military Background

E4 ￨ CDI Inspector Designation Honorably Discharged United States Navy

Excellent Professional References Provided Upon Request