- 6004 71^st St. N Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Dear Hiring Manager,

       In response to a job vacancy posting for the position of _____________________, I am pleased to formalize and tender my application to become part of your team. Please see attached resum for your review and consideration.

What I offer is my baccalaureate degree in Computer Science and with more than 14 years providing high-performance marketing & sales with focus on wholesale operations and channel marketing, customer service, account management, business development, and product management in the telecommunications industry. I am currently with the Hayo Telecom based in New York as its Director of Wholesale. Prior to this, I was with IDT Corp. in Newark, NJ as Director of Wholesale Business, following a tenure as Manager Wholesale & Retail Pricing. For more details, please take a moment to go through my resum .

In leveraging my sales & marketing management competencies, I also bring to the table my personal strengths that include a passion for achieving business objectives through sustained customer-focused and results-driven leadership excellence. Along the way, I have also proven my interpersonal communication skills that help build relationships with clients, stakeholders, and industry professionals so vital in generating repeat business, promoting a solid reputation in target markets, and fostering a seamless collaborative working experience with colleagues in attaining shared commitments.

I am confident that my education, experience, and personal strengths qualify me as a suitable candidate for the vacancy, one who can readily help achieve your objectives as part of your management team. Should you need further clarification, or would prefer to schedule an interview, please do not hesitate to reach me through my phone or email address indicated in the heading. Thank you so much for considering me, and I look forward to hearing from you soon.

Sincerely,

MOHAMMAD EID

Attachment: Resum

- 6004 71^st St. N Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Director of Sales - Wholesale Operations

Qualifications Profile

    Self-assured, dynamic, and results-driven professional with more than 14 years providing high-performance marketing & sales with focus on wholesale operations and channel marketing, customer service, account management, business development, and product management in the telecommunications industry.

-    Developed and executed strategies that boosted sales growth by 7%, while improving profitability by 12% y-o-y.

-    Detail-oriented, analytical and methodical with critical thinking to resolve complex telecommunications work issues.

    Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.

    Decisive leadership, strong people management, and exceptional interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues and subordinates across diverse ethnicities.

Key Expertise

    B2B/B2C Sales & Marketing

    Retail / Wholesale Management

    Multiple Account Management

    New Business Development

    Customer Service Management

    Relationship Management (Clients, Public, & Suppliers)

    Market /Competitor Research

    Product Management/Development

    Total Quality Management

    Inventory Management

    Concurrent Project Management

    Bilingual in English & Arabic

    Policies & Regulatory Compliance

Technical

    Unified Voice/Data Technologies

    Wired/Wireless Network Design

    Protocol: IP, VoIP, MPLS, & SIP

    Apps: Hyperion (BRIO)

    Programming: Visual Basic, C, C++, JAVA, & \HTML

    Productivity Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook),

Professional Experience

Hayo Telecom Ÿ Greater New York, NY

    Provided strategic direction in managing the wholesale operations for a Senegal-based network operator holding a Universal Service License for providing network solutions including GSM, Fixed Line, WiMax based Internet Data, Voice and Video Services in the New York City Metro.

    Launched a wholesale division providing network solutions with Tier 1 s, PTTs, incumbents, and direct providers.

IDT Corporation Ÿ Newark, NJ

    Provided leadership and strategic direction to a global team of 20 associates & supervisors providing 24x7 operations support for a telecommunications product generating $110M in annual sales.

    Oversaw market, competitor, and operations research to deliver critical data for strategic and tactical business planning that drove key executive decisions on pricing, profitability levels, and cost containment.

    Developed and executed sales strategies that boosted sales by 7%, while improving profitability by 12% y-o-y through closure of high-yield B2B sales deals.

    Coordinated with marketing, product management, sales & legal team in completing several technical client projects.

    Supported the sales team with mission critical decision support data in meeting price elasticity demands for networking solution, while ensuring compliance with state and federal laws.

    Oversaw daily loss prevention progress for global accounts, while conducting periodic sales performance analysis on turn-up rates, conversion rates, and ROI.

    Provided HR support in recruiting and training new supervisors & team members, monitoring employee performance in meeting productivity and cost containment goals to maximize profitable sales operations.

    Managed a team of 10 global wholesale & retail pricing analysts, monitoring overall profitability, adjusting local and global pricing strategies as needed, providing analytical studies on benchmarking IDT products against competition

    Identified new strategic opportunities & monitored monthly swap deals, developing guidelines that optimized pricing decisions, while analyzing scorecards that measured key metrics and value captured from pricing activities.

    Monitored and addressed quality issues of all wholesale & retail products, establishing and ensuring compliance with QA benchmarks across all products.

    Rerouted carriers based on quality threshold & cost, diagnosing and resolving routing issues to deliver efficient operations, and providing regular Quality & Cost analysis to senior management for decision support on all routes.

Education

    B.S. in Computer Science, GPA: 3.2, NEW JERSEY CITY UNIVERSITY Jersey City, NJ (2002)