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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx

Experienced Strategic Leader with 15+ years of experience in quickly changing environments along with a strong background within the hospitality/luxury hotel industry. Experienced in managing day-to-day administrative operations, implementing standard operations procedures, and supervising cross-functional teams. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with others.


Proficient in: Microsoft Office Suite, QuickBooks, Yardi Voyager, and SPI

Key Competencies


         Operations Management

         Hospitality Industry

         Cost Reduction Strategies

         Team Leadership


         Project Management

         Negotiating Contracts

         Developing Schedules

         Event Coordination


         Process Improvement

         Attention to Detail

         Sales/Business Development

         Staff Management


Professional Experience

Topsider Resort Condominium Association, Islamorada, FL February 2016-Present

General Manager

  • Directly manage day-to-day administrative and logistical operations within a successful organization which includes 20 timeshare units within a resort setting
  • Utilize superior communication and interpersonal abilities in order to facilitate positive relationships with owners, vendors, and co-workers
  • Supervise a team of approximately 13 staff members which requires providing individualized feedback and coaching in addition to managing employee relations issues as needed
  • Implement standard operating procedures which are focused on increasing employee retention/morale and improving owner satisfaction which resulted in achieving a satisfaction score of 5.0
  • Instrumental in creating annual operating budgets in addition to leading he development a 5-year plan focused on property renovations


Force-E Dive Center, Riviera Beach, FL August 2015-February 2016


  • Played a lead role in daily sales functions which included greeting customers, identifying product needs, and making appropriate activity and/or product recommendations
  • Answered incoming phone calls, processed scuba trip bookings, monitored inventory levels, and assisted with merchandise restocking


Green Bay-Riverside Unit Owners Association, Green Bay, FL February 2013-February 2015

General Manager

  • Acted as General Manager within a 133 unit condominium community which included both residential and commercial (retail) properties
  • Supervised staff members which included managing schedules and monitoring performance development in addition to overseeing financial operations and attending board/HOA meetings
  • Successfully maintained a $0 delinquency rate through the use of exceptional communication abilities in addition to leading several renovation projects (new flooring, painting, lighting, kitchen/bath)

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Professional Experience Continued:

Landmark Towers Condominium Assn., Greenwood Village, CO January 2008-September 2012

Assistant General Manager

  • Provided administrative support to the General Manager in a 271 unit luxury condominium community which included hiring/supervising staff members and overseeing unit repairs/upgrades
  • Coached and mentored members of the staff on customer service best practices which resulted in an exceptional owner/resident satisfaction rate
  • Maintained a keen knowledge of both federal and state regulations in order to maintain compliance, assisted in the creation of a $3 million budget, and streamlined current operating processes
  • Attended monthly board member meetings which required developing agendas and providing information regarding changes within the property


Ritz-Carlton Hotel April 1999-January 2008

Meeting & Events Manager (2006-2008)

  • Directed the coordination of large-scale events within luxury hospitality environment which included identifying event requirements, overseeing vendors, and negotiating contracts
  • Guided and coached new staff members on best practices within the organization, facilitated event related meetings, and fostered positive rapport within local businesses/charities in the community
  • Successfully exceeded budgeted goals for the first 5 periods of 2007 due to completing events for up to 1,500 attendees


Catering Coordinator (2005-2006)

  • Facilitated all catering and sales related functions within the organization with a concentration on adhering to a $3 million annual budget and drafting corporate group contracts
  • Ensured client inquiries were addressed in a timely manner, assisted with sales calls as needed, and encouraged positive brand awareness within the community


Additional roles with the Ritz-Carlton Include; Conference Concierge and Floor Supervisor



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