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Experienced Strategic Leader with 15+ years of experience in quickly changing environments along with a strong background within the hospitality/luxury hotel industry. Experienced in managing day-to-day administrative operations, implementing standard operations procedures, and supervising cross-functional teams. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with others.

Proficient in: Microsoft Office Suite, QuickBooks, Yardi Voyager, and SPI

• Directly manage day-to-day administrative and logistical operations within a successful organization which includes 20 timeshare units within a resort setting
• Utilize superior communication and interpersonal abilities in order to facilitate positive relationships with owners, vendors, and co-workers
• Supervise a team of approximately 13 staff members which requires providing individualized feedback and coaching in addition to managing employee relations issues as needed
• Implement standard operating procedures which are focused on increasing employee retention/morale and improving owner satisfaction which resulted in achieving a satisfaction score of 5.0
• Instrumental in creating annual operating budgets in addition to leading he development a 5-year plan focused on property renovations

• Played a lead role in daily sales functions which included greeting customers, identifying product needs, and making appropriate activity and/or product recommendations
• Answered incoming phone calls, processed scuba trip bookings, monitored inventory levels, and assisted with merchandise restocking

• Acted as General Manager within a 133 unit condominium community which included both residential and commercial (retail) properties
• Supervised staff members which included managing schedules and monitoring performance development in addition to overseeing financial operations and attending board/HOA meetings
• Successfully maintained a $0 delinquency rate through the use of exceptional communication abilities in addition to leading several renovation projects (new flooring, painting, lighting, kitchen/bath)

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• Provided administrative support to the General Manager in a 271 unit luxury condominium community which included hiring/supervising staff members and overseeing unit repairs/upgrades
• Coached and mentored members of the staff on customer service best practices which resulted in an exceptional owner/resident satisfaction rate
• Maintained a keen knowledge of both federal and state regulations in order to maintain compliance, assisted in the creation of a $3 million budget, and streamlined current operating processes
• Attended monthly board member meetings which required developing agendas and providing information regarding changes within the property

• Directed the coordination of large-scale events within luxury hospitality environment which included identifying event requirements, overseeing vendors, and negotiating contracts
• Guided and coached new staff members on best practices within the organization, facilitated event related meetings, and fostered positive rapport within local businesses/charities in the community
• Successfully exceeded budgeted goals for the first 5 periods of 2007 due to completing events for up to 1,500 attendees

• Facilitated all catering and sales related functions within the organization with a concentration on adhering to a $3 million annual budget and drafting corporate group contracts
• Ensured client inquiries were addressed in a timely manner, assisted with sales calls as needed, and encouraged positive brand awareness within the community

Additional roles with the Ritz-Carlton Include; Conference Concierge and Floor Supervisor