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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Quality Assurance Manager / Quality Assurance Lead

Strategic Planning Stakeholder Relations Policy & Procedure Development

Presentations & Reports Team-Building & Leadership QA Operations Management



         Well-versed in guiding software projects from requirement stage through to successful implementation including creating test strategy, test plans, test cases, test scripts, and test scenarios.

         Possess excellent skills in manual and automated testing, code validation, debugging, and fostering cooperative relationships with clients and project team members.

         Constantly focus on optimizing an application s performance, reliability, usability, and security.

         Considerable expertise in identifying and troubleshooting software defects, uncovering and influencing enhancements, and tracking defects through to seamless resolution.

         Proficiency in using Agile methodology, and consistently ensure critical compliance with regulatory standards and client requirements for all software testing projects.

         Adept at creating and presenting daily, weekly and monthly reports, dashboards, and scorecards to executive management.


Professional Experience


Livevox, 2006 to 2015

Senior QA Manager (2008 to 2015)

         Championed QA functions and processes for VoIP dialer system which automates debt collection operations.

         Awarded promotion to select, direct, mentor, and supervise QA teams in India, US, and Columbia; held critical accountability for performance evaluations, salary decisions, and hiring.

         Directed QA process for several products at Livevox including ACD, IVR, VoIP Private cloud, SMS integration, dialer systems, reporting, and business analytics.

         Guided successful worldwide deployments of products from software QA and budget administration to risk management, hiring/staffing, and complete spectrum of customer support.

         Devised high-impact QA processes which expedited testing time by 50% at Livevox.

         Mentored QA engineers to consistently meet assigned goals with several advancing to management roles; effectively maintained turnover at less than 10%.

         Governed full-scope software test life cycle including risk identification and mitigation, quality targets, QA standards, internal audits, QA goals for product releases, and cloud deployments.

         Helmed QA for all key components of dialing software solutions including Configuration Manager, Dialing Sequence Interpreter, Reporting, Job Scheduler, and Call Outcomes.

         Leveraged significant QA expertise to continually improve year-over-year efficiency, reduce cost of release cycles, and enhance team efficiency.

         Standardized testing methodologies to streamline process for new and existing solutions.




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Livevox continued .


Software Quality Assurance Lead (2006 to 2008)

         Brought on board as company s first QA engineer and built entire QA department from scratch including best practices, procedures, and training programs for new hires and customers.

         Prepared test specifications, generated comprehensive test plans to detect software bugs, documented bugs in centralized tracking system, and authored test reports.

         Spearheaded end-to-end QA by leveraging in-depth tests and GUI test automation.

         Applied sharp leadership talents toward mentoring, training, evaluating, and delegating tasks to onshore and offshore QA engineers.

         Analyzed and recommended strategies for improving and fine-tuning QA system.


Aaron Marcus and Associates (client: Visa), Foster City, CA, 2006

QA Automation Engineer

         Created test plans and test scripts for automation, provided training to team members, and received formal recognition from client for outstanding performance.


Finesse Systems Inc, Fremont, CA, 2004 to 2006

QA Test Engineer

         Devised test plans and use cases in support of online sales and forum portal, India Cart .

         Methodically validated application s functionality and user interface to ensure conformance to rigorous QA standards and requirements.

         Used unique login account and password to test email system, checkout process, and account system., San Mateo, CA, 2002 to 2004

QA Test Engineer

         Seamlessly cooperated with developers, analysts, and project managers to review software designs and ensure adherence to user requirements.

         Played a vital role in reviewing and revising product specifications and design documents.

         Formulated test plans, determined test conditions, created use cases, and compiled test data to administer QA process.


Prior background includes role as Content Developer at Maverick Systems, Chennai, India, 1999 to 2002




Master of Science, Madras University, India


Bachelor of Science, Madras University, India




QuickBooks Pro; SaaS; Oracle databases; Salesforce; Jira; Linux; Windows; Selenium; Silk; Microsoft Office;

cloud computing; private VoIP cloud; Automated Call Dialer (ACD); Interactive Voice Response (IVR); Bugzilla


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