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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Experienced sales and operations professional with 10+ years of experience within high-stress environments along with a keen ability to lead others and increase organizational revenue. Experienced in developing unique sales/business development strategies, providing in-depth training, supervising staff members, and increasing store revenue and profit margins. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively managing high-level projects.


Key Achievements


         Project Management

         Client Management

         Sales Best Practices

         Strategic Planning

         Team Leadership

         Strategy Development

         Training & Development

         Retail Store Operations

         Process Improvement


         Complex Problem Solving

         Attention to Detail


Professional Experience


Moyer Fine Jewelers, Carmel, IN 2013-Present

General Manager/Director of Sales

  Directly manage several administrative and operational functions within a $15 million retail jewelry store with a focus on increasing organizational revenue and productivity

  Oversee the development of marketing programs, foster positive client relationships, and manage financial operations which include P&L, budget development, merchandising, and buying

         Supervise a team of staff members which include an Assistant General Manager, Buying Manager, Marketing Director, Shop Manager, and 12 Sales Consultants

         Achievements Include:

o    Increased new client sales by 18% through the development of a repeat client program in addition to leading a successful marketing campaign titled The Moyer Box which included social media marketing, print-ads, and radio scripts

o    Realized a 3% decrease in expenses within 2014 through successfully managing overtime and overhead expenses in addition to streamlining current shipping methods

o    Designed and implemented a more successful team bonus program which re-structured all variable compensation and resulted in an increase in sales of 4% due to improved employee morale


Tappers Diamonds & Fine Jewelry, Novi, MI 2011-2013

Store Director

  Facilitated all daily operations of a high-end, guild jewelry store which achieved over $5 million in annual revenue and staffed over 15 individuals

  Directed several financial operations such as P*L, budget management, and financial forecasting while simultaneously handling merchandising and product related tasks

  Created comprehensive sales and business development strategies which concentrated on increasing store revenue, customer satisfaction, and brand awareness within the community

  Achievements include:

o    Achieved the most profitable December in the store s history (increase of 23%) through the implementation of sales training and an improved marketing strategy

o    Utilized superior communication and interpersonal abilities in order to build key vendor relationships and perform key market research which resulted in an improved ROI and increased sales per sq. foot

o    Increased repeat business by 9% within 5 months in addition to achieving a 20% conversion rate on new traffic which is the highest percentage in store history

o    Recognized with achieving the Largest Hearts on Fire sales increase by number of units in 2012


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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Professional Experience Continued


Genesis Diamonds, Nashville, TN 2008-2011

Store Manager/Company Trainer

  Handled all day-to-day operations within a high-end jewelry retailer which recorded over $8 million in annual revenue within a single location

  Supervised a team of 25 staff members which required providing individualized feedback/training in addition to providing training on client relationship management and training/marketing

  Achievements Include:

o    Successfully increased annual sales by 235% through the successful development of sales team in addition to designing a company-wide training program

o    Created and implemented the organization s first selling/culture program which outlined all training best practices and guidelines

o    Improved the store s positioning within the market and increased profit margins by 1.5% in addition to being awarded 3 awards for corporate excellence and stellar sales performance


Shane Co., Denver, CO 2003-2008

Flagship Store Manager

  Managed all day-to-day operations and long-term strategy development for a regional retail store which included supervising a team of 40 people and managing all store programs

  Held a variety of roles which were focused on management, training, and sales and required relocated several times throughout the Southeast region

  Achievements Include:

o    Recognized as the Top Regional Salesperson in 2003 due to earning over $1.2 million in sales in addition to successfully reversing all negative sales trends through the implementation of product training and sales techniques

o    Attained an average improvement of 22% in annual revenue with a 9% increase in profit margin

o    Played a lead role in the development of a company-wide program which moved aging inventory and resulted in a 358% increase in aged inventory (over 400 days) sales


Education & Training


Bachelor s Degree, Business Administration

Western Governors University, Currently Enrolled


Graduate of Diamonds

Gemological Institute of America


Swiss Timepiece Training

Rolex Seminar/Tag Heuer Shield of Excellence


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