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Yyyyyy x. yyyyyy
xxx-xxx-xxxx abc@xyz.com
Versatile, results-oriented Administrative Operations Leader with 10+ years of experience in administrative support roles within a variety of industries. Advanced experience in leading customer service and operations logistics along with steadfast listening skills which provide a valuable asset/tool to clients and ensures high productivity levels. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with internal/external teams.
Key Competencies
Operations Management Workflow/Process Improvement Customer Service/Support
Attention to Detail Decision Making/Planning Complex Problem Solving
Productivity/Efficiency Oral/Written Communication Microsoft Office Suite/QuickBooks
Professional Experience
Metal Green Recycling Industries Inc. 2014-2017
Executive Administrative Assistant/Sales (2015-2017)
- Supported large-scale projects which required a significant ability to manage timelines in addition to assisting in business development tasks
- Responded to email communication on behalf of the President, generated comprehensive sales reports, oversaw inventory/procurement operations, and assisted in negotiating sales terms
Office Assistant (2014-2015)
- Played a lead role in organizing a company move from New York to offices in New Jersey which included managing vendor relationships and move timelines
- Addressed incoming phone calls/emails, supported warehouse operations such as maintaining logs of shipments, and reviewing invoices/shipping paperwork
- Assisted both human resources and accounting departments which included entering expenses into QuickBooks, reconciling bank statements, and creating new hire files
Allstate Insurance 2012-2013
Customer Service Associate
- Utilized superior communication and interpersonal abilities to respond to inquiries from either new or existing clients in addition to generating quotes and updating insurance policies
- Assisted with accounting tasks such as A/P and A/R, maintained a comprehensive customer database, and supported sales operations
New York Carnegie Medical Center 2008-2011
Receptionist
- Coordinated administrative functions within a fast-paced medical center which included answering incoming phone calls, greeting visitors, and maintaining visitor logs
- Reviewed and updated patient files, assist Medical Technicians in translation, oversaw front desk operations, and managed an office calendar
Education
B.A., English with a Minor in Science, City University of New York, Queens College
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