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Versatile, results-oriented Administrative Operations Leader with 10+ years of experience in administrative support roles within a variety of industries. Advanced experience in leading customer service and operations logistics along with steadfast listening skills which provide a valuable asset/tool to clients and ensures high productivity levels. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with internal/external teams.

Operations Management Workflow/Process Improvement Customer Service/Support

Attention to Detail Decision Making/Planning Complex Problem Solving

Productivity/Efficiency Oral/Written Communication Microsoft Office Suite/QuickBooks

• Supported large-scale projects which required a significant ability to manage timelines in addition to assisting in business development tasks
• Responded to email communication on behalf of the President, generated comprehensive sales reports, oversaw inventory/procurement operations, and assisted in negotiating sales terms

• Played a lead role in organizing a company move from New York to offices in New Jersey which included managing vendor relationships and move timelines
• Addressed incoming phone calls/emails, supported warehouse operations such as maintaining logs of shipments, and reviewing invoices/shipping paperwork
• Assisted both human resources and accounting departments which included entering expenses into QuickBooks, reconciling bank statements, and creating new hire files

• Utilized superior communication and interpersonal abilities to respond to inquiries from either new or existing clients in addition to generating quotes and updating insurance policies
• Assisted with accounting tasks such as A/P and A/R, maintained a comprehensive customer database, and supported sales operations

• Coordinated administrative functions within a fast-paced medical center which included answering incoming phone calls, greeting visitors, and maintaining visitor logs
• Reviewed and updated patient files, assist Medical Technicians in translation, oversaw front desk operations, and managed an office calendar

B.A., English with a Minor in Science, City University of New York, Queens College