- 6371 Collins Rd 609Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Date)

(HR Department

Name of Company/Recruitment Firm

Street Address

City, State, ZIP code

Job Reference Number, if any)

Dear Hiring Manager,

        In response to a job vacancy posting for the position of ________________, I am pleased to formalize my application to become part of your team. My resum is attached for your review and consideration.

What I offer is my more than 7 years providing high-performance business operations management and customer service in the hospitality business, with a view to transitioning into the financial service sector after a heart transplant surgery in March 2017. Prior to my surgery, I had worked with Check Fil-A based in Xxxxxx, XXXXXX as a Kitchen Director, following a tenure at Steak N Shake in three branches as a Manager. For more details, please take a moment to go through my resum .

In all my professional engagements in the hospitality sector, I have proven not just managerial and administrative competencies in both operations and financial management, I also bring to the table my personal strengths that include a passion for achieving business objectives through people-centric and efficiency-driven leadership excellence. Along the way, I have also proven my business-aware communication skills that help build sustainable professional relationships with the people I work with, fostering a harmonious collaborative work environment that can be critical in achieving business objectives within limited resources and timeframes.

I am confident that my education, experience, and personal strengths offer the right mix of qualifications with which I can transition my career and help achieve your objectives as part of your finance team. Should you need further clarification, or would prefer to schedule an interview, please do not hesitate to reach me through my phone or email address indicated in the heading. Thank you for considering me, and I look forward to hearing from you soon.

Sincerely,

YYYYYY X. YYYYYY

Attachment: Resum

- 6371 Collins Rd 609Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Financial Advisor ▪ Banking Loan Officer

Qualifications Profile

    Self-assured & results-driven management professional backed by over 7 years in high-performance business operations management and customer service in the hospitality business, with a view to transitioning into the financial service sector after a heart transplant surgery in March 2017.

-    Proven competence and dedication to process efficiencies and customer satisfaction in daily business management routines, exceeding performance expectations in highly demanding restaurant business covering multiple branches at any given time.

-    Detail-oriented without losing sight of the big picture, analytical and methodical with innovative thinking to strategize solutions to complex issues in routine financial management, professional relationship, workxxxxxxow, and service quality issues even under stress.

    Excellent people management and communication skills that inspire customer confidence, while fostering performance excellence and teamwork synergies with colleagues and subordinates in achieving shared business commitments.

Professional Experience

Chick-fil-A Ÿ Xxxxxx, XXXXXX

    Provided strategic and tactical directions in managing efficient and cost effective kitchen operations at the second busiest Chick-fil-A outlet in the Xxxxxx market.

    Oversaw back-office accounting and financial transaction support, ensuring compliance with GAAP and industry practices in managing payables and receivables, securing needed financing for kitchen expansion, and managing daily funds that maintain high liquidity for kitchen operation at all times.

    Managed inventory movements from ordering to replenishments, limiting waste, containing/reducing costs, while ensuring compliance with food production standards that enable the business to deliver the highest quality food products and service profitably to every guest, making it the most successful restaurant in the city.

    Provided HR support in staff recruitment and development, onboarding and mentoring new hires on policies and standards, bringing them to their best performance in maintaining service quality and production standards.

    Built sustainable professional relationships with guests and suppliers that created a seamless service chain from raw materials sourcing to order fulfillment, while maintaining a productive work environment that drove a rewarding employment experience for the staff.

Steak 'n' Shake Ÿ Oldsmar, Tampa, & Xxxxxxeming Island, XXXXXX

    Promoted to current management position after successfully completing training at every position, meeting store goals that included sales profitability targets, performance standards covering drive-thru times, food cost variance, and timely customer complaint resolution on a consistent basis.

    Provided tactical direction and leadership in successfully managing and growing the restaurant business in several key outlets in the state.

    Oversaw back-office accounting that involved cash management from POS to daily store deposits and bank reconciliations, reviewing budget vs. actual variance reports, and analyzing financial metrics performance that enabled sound decisions in seasonal pricing promotions, efficient inventory management, budget administration, revenue management, and cost reduction programs as needed.

    Managed customer expectations, ensuring compliance with service quality and food production standards, while addressing customer complaints and resolving issues on the spot that enabled the business to restore customer confidence for repeat business and win new customers.

Education & Credentials

    B.A. Pastoral Theology, GPA: 3.84, XXXXXX BAPTIST COLLEGE Tampa, XXXXXX (2013)

Professional Development

    Several management and supervisory training courses in preparation for promotion to management, Steak N Shake.

Awards & Recognition

    Salutatorian (West Gate Christian School, Xxxxxx Baptist College)