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Yyyyyy x. yyyyyy

Indian Land, SC 29707

Citizenship: United States of America

Veteran s Preference: N/A

Clearances: NA

Core Competencies

Mortgage Loan Underwriting, Financial Analysis, Business Management, Attention to Detail, Internal Auditing, Coaching/Training, Staff Management, Risk Analysis, Project Management, Strategic Planning, Administrative Operations, Cash Flow Analysis, Compliance, Month-End Reporting, Team Building, Lending Regulations, Process Improvement, Training, Microsoft Office Suite, Deadline Management, and Customer Service.

Professional Experience

June 2016-Present
Wells Fargo Home Mortgage

Charlotte, NC

Salary: $68,000 USD Per Year
Hours: 40/week
Supervisor: Kime Maye; Phone xxx-xxx-xxxx ; Contact; No


Quality Manager II

Direct daily operations within a fast-paced department which requires supervising a team of 15 Quality Assurance Analysts, providing individualized feedback/coaching, and handling complex employee relations issues. Oversee several aspects of loan quality management such as reviewing title paperwork; settlement documentation, and other mortgage related documents in addition to ensuring the terms within service level agreements are followed. Design and implement strategies aimed at successfully managing quality related issues and successfully develop business plans in order to improve overall productivity levels.


February 2013-June 2016
Wells Fargo Home Mortgage

Charlotte, NC

Salary: $68,000 USD Per Year
Hours: 40/week
Supervisor: Dan Rojas; Phone xxx-xxx-xxxx ; Contact; YES


Lending Manager I

Guided day-to-day lending operations for both the FHA and B&P portfolio which required monitoring service level agreements, applying credit policies to specific applications, and supervising a staff of 8 Mortgage Underwriters. Provided both monthly and annual staff reviews, interviewed/hired new team members, designed streamlined operational processes, and consistently assessed/mitigated operational risk. Recognized as a member of the senior leadership team which was tasked with handling several special projects.

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Tracey Eller Page 2 of 3
February 2012-February 2013
Wells Fargo Home Mortgage

Charlotte, NC

Salary: $55,000 USD Per Year
Hours: 40/week
Supervisor: Lori Burcham; Phone xxx-xxx-xxxx ; Contact; YES


Underwriter III

Played a key component in analyzing and evaluating home preservation mortgage loans which required a significant knowledge of lending best practices. Performed complex cash flow analysis of each borrower and reviewed credit history documentation with a focus on determining credit-worthiness. Achieved a Level D delegation in B&P portfolio in addition to being awarded several organizational awards for superior performance.


April 2011-February 2012

Wells Fargo Home Mortgage
Charlotte, NC
Salary: $48,000 USD per year
Hours: 40/week
Supervisor: Kathy Nero; Phone xxx-xxx-xxxx ; Contact: YES


Underwriter II

Completed the loan underwriting process for home preservation mortgage loans which included analyzing borrower financial information, reviewing financial documentation, and completing several types of valuations. Earned a Level C delegation in B&P portfolio along with earning several organizational awards for superior performance/productivity.


February 2011-April 2011

Wells Fargo Home Mortgage
Charlotte, NC
Salary: $43,000 USD per year
Hours: 40/week
Supervisor: Kyle Kalemba; Contact: YES


Loan Servicing Specialist IV

Utilized superior analytical abilities in order to complete detailed quality assurance reviews on foreclosure affidavits with a focus on ensuring compliance with applicable state laws and regulations.


November 2010-January 2011

Wells Fargo Home Mortgage
Charlotte, NC
Salary: $43,000 USD per year
Hours: 40/week
Supervisor: Kathy Nero; Phone xxx-xxx-xxxx ; Contact: YES


Loan Doc Specialist IV

Evaluated and analyzed financial/lending documentation in order to determine what underwriting requirements would be in addition to preparing loans for closing and working closely with both Brokers and Account Representatives

Tracey Eller Page 3 of 3

October 2009-November 2010

The Outsource Group
Charlotte, NC
Salary: $32,000 USD per year
Hours: 40/week
Supervisor: Amanda Peterson; Phone: 704-726-4680; Contact: YES


Team Lead

Successfully led a staff of approximately 18 Customer Service Representatives which were tasked with managing complex customer accounts. Completed detailed performance audits on all team members, provided individualized training/feedback on customer service best practices, and devised operational strategies focused on improving productivity levels. Reviewed complicated customer account issues in order to develop appropriate corrective action while simultaneously focusing on increasing revenue levels.


May 2001-September 2006

First Franklin Financial Corporation
Charlotte, NC
Salary: $55,000 USD per year
Hours: 40/week
Supervisor: John Sitton; Phone; Contact: YES


Senior Underwriter

Handled both operational and underwriting functions within a fast-paced department which included performing asset quality reviews in order to reduce risk, monitoring internal compliance levels, and underwriting subprime mortgage loans. Devised departmental reports in order to identify areas of weakness and create improvements, completed detailed cash flow analysis, and analyzed lending documentation such as appraisals, title, and credit information. Supervised a staff of approximately 10 Mortgage Underwriters, held loan approval authority of up to $1.5 million, and acted as an instrumental member of the executive leadership team.




Appalachian State University

Boone, NC

Degree: Bachelor of Science

Major: Business Administration

Earned: May 1996

Credits Earned: 120




Lending Manager Star Performer Award (2016)


National Power Team Award for Quality and Production

Quality Star Award (Multiple)


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