Key Contributor & Strategic Leader supporting large-scale technical operations in fast-paced and high-stress environments within a variety of industries. Experienced in defining project scope and/or requirements, coordinating and completing technical field calls, implementing innovative strategies, and ensuring compliance with client specifications. Equipped with a keen ability to leverage skills in project management to introduce new tools for cost/time savings and efficiency improvements.

Technical Troubleshooting Project Management Resource Planning Performance Management

Staff Management/Development VPN Networks Database Management Application Development

Streamlining Operations New Hire Training Strategy Development Training/Coaching

  Direct daily operations within a fast-paced environment with a concentration on increasing productivity and efficiency levels

  Supervise cross-functional team members which requires providing individualized feedback and coaching in addition to managing inventory levels

  Play a lead role in production planning logistics, analyze market freight rates and fuel costs, and monitor both distribution and delivery functions

  Coordinated health and safety logistics within a warehouse environment which included conducting detailed safety meetings with both construction teams and employees

  Completed comprehensive daily safety audits, responded quickly to safety related incidents, and participated in root cause investigations

  Generated RCI Report of Findings for use by the customers, monitored the Employee Intervention Program, and maintained personal protective equipment for the entire site

  Managed field logistics within the organization which centered on completing field installations of DTV, computers, televisions, and surround sound systems

  Monitored inventory levels prior to starting projects, diffused escalated customer service situations, and completed quarterly evaluations of staff members

  Played a lead role in monitoring/troubleshooting applications using a VPN, tracking inventory within a database, and maintaining the server client network

  Supported complex technical systems within the organization which included working closely with Field Technicians and assisting in system testing/troubleshooting

  Identified the root of various technical issues and identified appropriate solutions, reviewed customer trouble tickets, and provided training to field team members

  Instrumental in documenting daily field calls, communicating effectively with customers, and developing software applications using ASP.net

  Maintained an expert level knowledge of ICOMS, Agilent, Edgehealth, Targus, Cox Stats, Verisign, LERG, and Orderpath

  Recognized as a member of the Unisys Software Development Team due to an exceptional level of technical acumen and managerial abilities