• Dynamic Leader who makes sound executive decisions to reflect positively on healthcare operations in alignment with a facility s vision, value, and goals, and who works to attain a competitive advantage and generate robust growth.
• Ambitious Self-Starter who rises above challenges to improve the bottom line and achieve winning outcomes, including promoting innovative healthcare via proven attention-to-detail and analytical, technical, and multitasking skills, and a demonstrated background in customer / resident services, quality, profits, and operational excellence.
• Excellent Communicator who develops synergistic relationships with C-level executives, senior-level decision-makers, healthcare professionals, residents / patients, families, and the general public; who excels in fast-paced autonomous and collaborative environments; and who leads staff by example and with integrity to attain facility-wide objectives.

Interim Administrator ￨ Administrator

• Capitalize on the opportunity to lead forward-thinking operations of a 131-bed skilled nursing facility, including managing an $11-milion profit / loss budget, actively controlling expenses, and exceeding the budgeted census of 126.
• Drive overall growth by recruiting, training, mentoring, and coaching top-performing staff to increase retention rates.
• Build and sustain improved relationships with key community partners, including lead referring hospital, hospice services, and new insurance programs, as well as increasing team morale via engaging and effective leadership efforts.
• Continually promote enhanced quality of life for residents, including driving core activities and nursing improvements.

  Personally led the seamless change of ownership at the facility level.

  Led three performance initiative programs to increase levels of overall care.

  Increased departmental head performance via targeted change management.

  Initiated quality assurance / process improvements in all departments and operations.

  Ensured and exceeded plan of corrections that were accepted by the state during interim role.

Interim Executive Director ￨ Executive Director

• Utilized broad scope of industry knowledge toward directing fast-paced operations of a 122-bed skilled nursing facility (encompassing a secure Memory Unit and 35-bed Assisted Living Unit), and worked to mentor and manage top teams.
• Ensured seamless operations by upholding regulatory compliance and leading critical annual / life safety code surveys.

  Reduced expenses by $4,500 weekly to exceed corporate-driven profit goals.

  Continually focused on improving staff performance through increased engagement.

  Achieved successful survey outcomes and refined key quality assurance to optimize operations.

  Spearheaded the turnaround of a poor facility reputation and led staffing and recruitment efforts with success.

Interim Executive Director

• Strategically steered facility-wide, performance-enhancing projects encompassing a new Nurse Call System, new fire system, active signage, Snoezelen Room and culture change, reworking of Nursing Staffing schedule; and physician practice group provider which served as a critical Six Sigma project focused on reducing Emergency Room visitations.
• Coordinated and managed Health Insurance Portability & Accountability Act (HIPAA) and Department of Transportation (DOT) compliance, facility organization and assessment, complaint investigations, and policy / procedure manuals update / rewrite, and liaised among clinical team to promote and provide quality of care initiatives.
• Served on WMHS Ethics, Directors, and Safety committees, and Frostburg Quality of Care, Safety, and QA committees.

  Significantly acquired improvements in the annual audit of the Performance Improvement Team.

  Improved employee morale by monitoring compliance and ensuring resident and family satisfaction.

  Achieved six consecutive resident council meetings with zero complaints and zero deficiencies on surveys.

  Developed mutually beneficial relationships with various hospital departments, including BIOMED, Facilities, Safety and Security, and Marketing departments, and with Director of Compliance and Director of Internal Audit.

Yyyyyy x. yyyyyy ￨ Page Two ￨ (xxx-xxx-xxxx

Administrator

• Maximized bottom-line performance for Nursing and Assisted Living Units, including coordinating and managing facility operations in collaboration with the Executive Director and facilitating utilization review meetings with key staff.
• Delivered expert leadership to Director of Nursing, Residential Nurse, Therapeutic Recreation Director, Social Worker, Administrative Assistant, and a resident-focused 80-member team in effectively guaranteeing quality, affordable care.
• Served as senior leadership team member providing advisement to resident and family councils, as well as promoting consultative efforts for Quality Assurance, Medicare, Safety, Patient Advisory, Diversity, and Ethics committees.

  Initiated efforts to install the facility s new Wander Guard and Nurse Call Systems.

  Re-established key relations with outside home healthcare and county hospice providers.

  Obtained excellent results on multiple high-level surveys with zero to only minimal deficiencies.

  Improved annual internal Medicare Audit results from Substandard to Moderate Compliance.

  Led staff in-services and directed Medicare Team in ensuring regulatory compliance and reimbursement.

  Generated significant organization-wide increase in on-formulary purchases from 55% to approximately 90%.

  Successfully passed first formal internal audit at Full Compliance as designated HIPAA Compliance Coordinator.

Nursing Home Administrator

• Led targeted decision-making in the solutions-focused turnaround operations of an underperforming facility, including developing a priority list and planning and delegating tasks to resolve issues and actively ensure regulatory compliance.
• Directed stand-up, state survey readiness, and patient-at-risk meetings as a go-to point person for marketing initiatives.

  Improved overall resident morale while substantially reducing facility costs.

  Improved facility s dietary services through detailed business case presentations.

  Identified performance gaps across multiple departments and resolved staffing challenges.

  Achieved stellar reviews on life safety surveys considered as Best in 11 Years by same inspector.

Director of Health Care Services (2010 2011)

• Applied strong leadership talents toward directing health care services operations while enhancing organizational efficiency, staff morale, data / recordkeeping, and resident and family member satisfaction in alignment with goals.
• Conducted comprehensive profit / loss management of $8.5 million in revenue, and collaborated with departments to optimize quality and organizational cost-effectiveness and ensure quality and appropriate care to all residents.

  Used Six Sigma tools to minimize falls, drug omissions, and call bell response time.

  Partnered with CEO, medical director, care consultants, hospice provider, and physicians.

  Significantly reduced patient elopement via installation of a new $37,000 Wander Guard System.

  Surpassed profit objectives by increasing private pay residents and maximizing Medicare A benefits.

  Maintained 100% occupancy by securing new outside and internal admissions from Personal and ILUs.

Administer-in-Training (AIT) (2010)

• Played a vital role in directing wide-ranging Independent Living, Skilled Nursing, and Assisted Living Programs, including coordinating core services while supporting optimal staffing, program performance, and quality assurance.

  Recognized for receiving highly favorable audit reports after preparing a 3^rd party audit for 99 facility items.

  Expertly modified medical benefits provider with cost savings via premiums, deductibles, and co-pay analysis.

Additional Pre-2010 Experience in Multimillion-Dollar Sales, Contract Negotiations, Marketing, Multi-Product Development, New Product Launch, High-Volume Territory Management, and Operations / Financial Analysis; Key Details Upon Request.

Master of Health Administration (A. Boyd Anderson Scholarship) University of Pittsburgh

Master of Business Administration University of Pittsburgh

NHA Licenses State of Xxxxxx ￨ State of Pennsylvania

Six Sigma Black Belt (Lean) ￨ Six Sigma Green Belt (Healthcare ￨ Lean) Villanova University

Six Sigma Green Belt Certification ￨ Professional Courses Public Speaking ￨ SPIN Selling Avery Dennison

Member, American College of Healthcare Executives (ACHE)

Date

Hiring Agent Name

Company Name

Address

City/State/Zip Code

Dear__________________:

I am exploring a new career opportunity within a challenging [ Insert Job Title ] role, and I believe that I can make a positive contribution to your facility s performance.

To acquaint you with my background, I can offer industry-recognized and results-driven experience in Healthcare / Facility Administration, Operations Management, New Business Development, Turnaround Operations, Team Building / Training, Strategic Analysis / Planning, Trends Tracking, Patient / Resident Relations, and Quality Assurance. I am also highly skilled in Fiscal Management, Profit / Loss, Cost Controls, Budget Administration, Six Sigma, Lean Management, Facility Audits, Change Management, and Regulatory Compliance.

Currently, as an Administrator for Julia Manor Nursing & Rehabilitation Center, I expertly lead forward-thinking operations of this 131-bed skilled nursing facility, including recruiting, training, mentoring, and managing a top-performing staff; managing an $11-milion profit / loss budget; actively controlling expenses; and exceeding the budgeted census of 126. Within this role, I continually improve relationships with key community partners, including lead referring hospital, hospice services, and new insurance programs, as well as increasing team morale via engaging and effective leadership. I also promote an enhanced quality of life for residents, including driving core facility activities and nursing improvements.

A sampling of my achievements include:

  Personally leading the seamless change of ownership at the facility level.

  Increasing departmental head performance via targeted change management.

  Leading three performance initiative programs to increase levels of overall care.

  Initiating quality assurance / process improvements in all departments and operations.

  Ensuring and exceeding plan of corrections that were accepted by the state during interim role.

To complement this experience, please note that I earned a Master of Health Administration and Master of Business Administration from the University of Pittsburgh and a Bachelor of Arts in Business Administration from Franklin & Marshall College. I hold NHA licenses in Xxxxxx and Pennsylvania and am credentialed as a Six Sigma Black Belt and Six Sigma Green Belt, among other professional qualifications.

[ Suggestion! Optional! Address Here Any Skills / Qualifications / Achievements Relevant to the Job Posting. REMOVE this before sending]. As this is just an example of my abilities, please kindly refer to my enclosed resume for additional healthcare facility leadership roles.

As a proven leader, you will find that I am positioned to deliver both immediate and long-term results with a continued commitment to exceeding your facility s goals. I am eager to discuss how my qualifications uniquely match your current and future needs, and look forward to interviewing with you soon.

Sincerely,

Yyyyyy x. yyyyyy