Offering extensive background in wide range of client-focused, service-oriented markets spanning wholesale and retail through financial and government program sectors

  Sharp business acumen, with experience in managing and/or supporting broad areas of operation ranging from customer service, sales, order fulfillment, distribution, and merchandising through inventory control, ordering, collections, banking/financial services, and administrative/clerical

  Talent for defining and addressing customer needs, generating new and repeat business, troubleshooting product/service issues, building loyalty, and ensuring high satisfaction levels

  Effectively prioritize, coordinate and manage workflow/projects to maximize efficiency, meet critical deadlines and achieve performance objectives

  Dynamic communication, consultation, presentation, negotiation, and interpersonal relation skills instrumental to productively interfacing with all business stakeholders and diverse populations

  Drive and ability to attain goals illustrated by ongoing employment concurrent with earning degree

Debtor Contact Representative, Social Security Administration-Philadelphia, PA 2015-Present

  Manage various administrative, customer service and technical functions supporting Social Security Administration programs, with focus on examination, collection, control, documentation, and disposition of overpayments

  Apply strong communication and interpersonal relation skills toward effectively interfacing with debtors and general public through 800# inbound as well as outbound calls

  Optimize productivity through proficient use of technologies including proprietary and over-the-counter software along with Internet in researching and responding to debtor inquiries, inputting data and locating debtors

Member Service Representative, Viriva Community Credit Union-Philadelphia, PA 2012-2015

  Played key role in driving business growth by consulting with members on banking/finance products and services to capture new business and capitalizing on opportunities to increase revenue by cross-selling financial products tailored to individual needs

  Efficiently processed diverse banking transactions, with consistent focus on providing world-class member services

  Effectively ordered supplies for all credit union branches to maintain optimal inventory based on real-time and projected needs

Team Member, Target-Philadelphia, PA 2011-2012

  Proficiently replenished and rotated grocery department stock to ensure accurate levels and product mix based on consumer buying trends, promotions and corporate merchandising standards

  Provided direct customer service, from responding to inquiries and troubleshooting issues to efficiently processing sales transactions in role of Cashier

Assistant Manager, Northeast Beverage Company-Philadelphia, PA 2002-2011

Collaboratively steered full-scope business operations for beverage wholesaler and served as owner liaison to key distributors

Proficiently placed orders and tracked for on-time delivery

Effectively inventoried product and coordinated stock replenishment based on client demand and sales/market trends

Directly interfaced with clients in responding to phone inquiries and assisting with sales as well as troubleshooting and resolving product/service issues

Maintained records and reports instrumental to evaluating business performance and defining sales, buying and operational strategies

Bachelor of Arts-English, The Pennsylvania State University; 2013