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Yyyyyy x. yyyyyy

- 19305 40TH Ave W F4 Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Customer Service ▪ Account Management


Qualifications Profile


    Self-assured and results-driven solutions provider in sales support, account management, and customer services with more than 17 years in the pharmaceutical, industry.

-    Proven dedication to outstanding customer service, delivering 15% - 20% in Private Label sales, while managing accounts and resolving customer complaints that restore patronage, enabling the business to achieve sustained sales growth and service quality advantages in highly competitive markets.

-    Detail-oriented, analytical and methodical with critical thinking to resolve issues with assigned tasks and professional relationships with customers and suppliers even under stress.

    Versatile, flexible, and adaptable with quick learning abilities to reach high productivity levels in fast-paced work environments and new or demanding assignments.

    Effective interpersonal communication skills that inspire customer confidence while fostering teamwork synergies with colleagues in achieving shared commitments.


Professional Experience


United States Postal Service Ÿ Xxxxxx, XXXXXX

City Carrier Assistant Apr 2016 Jan 2017

    Provided postal mail operations support, sorting non-machine readable mail and parcels, delivering mail along a prescribed route, on foot or by vehicle, on a regular schedule, processing undeliverable mail in accordance with established procedures, and reporting any unusual incidents, including condition of mail boxes to the supervisor.

    Inspected assigned mail vehicle daily for any safety violation, reporting any violation to vehicle maintenance group.

    Provided customer service, furnishing customers with postal information on change-of-address cards and other forms as needed, collecting mail from customer s mail boxes, sorting and depositing mail into designated bins for processing back in the office.


Nutraceutical Corp.Ÿ Mill Creek, XXXXXX

Customer Service /Private label Rep 2014 2015

    Managed 35-40 private label accounts that accounted for 10%-15% of Nutra-Biogenesis sales.

    Collaborated with sales and other departments to address customer needs and determine sales potential, identifying growth areas within assigned accounts, promoting and selling nutritional/food supplement products to assigned list of accounts, notifying customers with product availability and estimated delivery date.

    Launched private label program with approved customers.


Biogenesis Nutraceuticals, Inc.Ÿ Mill Creek, XXXXXX

Customer Service/Private label Rep 2009 2014

    Opened and processed private label customer accounts and orders, providing customers with product and service information, maintaining customer records, and resolving product or service problems.

    Assessed customer needs and recommended products to address those needs, reviewing orders, and coordinating with production to ensure order fulfillment through consistent compliance with manufacturing timeline.

    Built sustainable professional relationships with customers to maintain patronage and with internal colleagues and management to foster a cooperative work environment that promoted teamwork productivity.

    Assisted with monthly physical inventory and cycle counts, completing back-office functions such as receiving, storing, issuing, packaging, crating and shipping orders per customer instruction.


TTM Technologies, Inc.Ÿ Redmond, XXXXXX

Account Manager 2005 2009

Quote Coordinator 2000 2004


Education & Credentials


Professional Training & Certifications

    Through the Customers Eyes, Rockhurst University Continuing Education Center

    Microsoft Excel 2003 Levels 1 & 2, Xxxxxx Employers

    Conflict Resolution, Vantage Point Performance

Technical Skills

    Productivity Tools: MS Office Suite


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