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Yyyyyy x. yyyyyy

xxxxxx Westview Dr.| Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx |


Profile of Qualifications


Contract Management | Financial Acumen | Business Analysis | Analytical & Quantitative Skills | Workflow Planning/Organization

Project Management and Planning | Change Agent | Budget Control | Process Analysis and Improvement | Relationship Building

Client/Vendor Relations | Complex Problem Solving | Windows | MS Office (Word, Excel, PowerPoint, Access and Outlook)


Dynamic and focused professional with years of progressive experience in various operations management and procurement capacities, primarily in the travel industry. Clarifies business requirements and performs analyses in order to identify gaps between company goals and existing processes. Adept in working to achieve or exceed organizational expectations, as both an independent contributor or contributory team member. Expertise in strategically prioritizing and managing projects/workflow to optimize productivity and achieve critical timelines. Skilled in nurturing positive and mutually beneficial relationships with colleagues and stakeholders at all levels. Thrives in deadline-driven, high-demand and evolving environments. Able to maximize productivity levels though careful assessment of market conditions; exhibits comprehensive understanding of trends and calls upon them in developing process improvements. Seeking a Contract Management, Purchasing or similar role that will allow for continued career progression, as well as offer opportunities for ongoing professional development.


Additional Experience

GEORGETOWN UNIVERSITY | Manager of Financial Operations School of Continuing Studies 2015 Present

  Oversee all elements of the contracting process in conjunction with the school s vendors and independent contractors

  Manage processing all financial transaction; develop financial reports and maintain a petty cash fund

  Reconcile bank account for all non-credit tuition payments and confirm the accuracy of cash postings

  Guide staff and department heads on financial matters and SCS interpretation of main campus and University polices


Financial Administrator Biomedical Graduate Research Organization 2015

  Collaborated with the BGRO Finance and Clinical Departments and Centers in fulfilling daily administrative and financial operations

  Scheduled maintenance processes and updated files; also authored correspondence, entered data, crafted publications, controlled inventory, tended to catering needs, completed financial forms and edited documents

  Reconciled monthly pro-card purchases and completed other miscellaneous budgetary and purchasing duties as needed


Project Coordinator Donor Relations Georgetown Law Center 2015

  Delivered active support for the Development Team in completing reporting and other administrative projects as needed

  Gained significant experience in the use of ne technologies including GAMBIT and PRM

  Completed foundational research as instructed


T-MOBILE USA | Senior Business Analyst 2010 2013

  Managed the development of all service contracts; ensured adherence to SLAs and reporting requirements

  Developed control systems; maintained program status information, customer commitments and plan compliance levels

  Liaised amongst internal teams to develop and analyze business processes for the government sales team; managed all tracks and support streams, as well as billing and ordering portals

  Fostered positive and mutually fruitful vendor relationships

  Ensured that all expenditures were in accordance with the marketing budget; carefully tracked organizational expenses

  Supported the Government Sales Team in managing contracts, performing research and analyzing operational issues; also updated pricing information and equipment offerings

  Processed quarterly IFF and ACT fee payments and placed purchase orders in partnership with Field Managers; tracked all sales revenue and billing disputes

  Offered ongoing government contract support to branches and dealers, including management, legal and RFP personnel

  Coordinated the marketing budget and all trade show activities

  Also conducted training centered upon back-end operational processes


Field Account Manager 2008 2010

  Supervised a predetermined portfolio of select business customers account activities; skillfully advocated for customers throughout all post-care efforts

  Completed billing reviews for accounts and constructed ad-hoc reports to ensure account value

  Afforded contract and escalation support to all account holders to help each feel valued and cared for; included delivery of post-sales support to federal customers including billing tool implementation

  Devised renewal quotes, modified contract content process and spearheaded yearly closeout processes

  Acknowledged and took advantage of opportunities to upsell client accounts on innovative new products and service offerings


Yyyyyy x. yyyyyy



Field Account Manager Continued

  Educated and coached customers on post-sales wireless services, including equipment refresh and technical troubleshooting

  Honored with the 2010 Winner s Circle Award due to sales and service excellence


VERICOM TECHNOLOGIES | Business Care Manager 2006 2008

  Led all aspects of the customer care experience for a portfolio of Fortune 500 clients; developed care processes within a small company setting based on client specifications

  Worked as the primary post-sale contact point; worked tirelessly to confirm successful implementation of products and sustain optimal levels of overall customer satisfaction

  Reviewed accounts to determine their success in the areas of billing and system functionality

  Efficaciously coordinated customer installations and service requests in partnership with vendors


Additional Experience

Business Care Manager/Communications Specialist, AT&T Wireless, 2002-2006

Vendor Manager/Provisioning Department Manager, Genuity, Inc., 1999-2001

Senior Pricing Analyst Marketing, Iridium LLC, 1998-1999

Bid Financial Analyst, MCI, 1997-1998

Also served as a Governments Markets/Financial Analyst with AT&T Communications


Education & Credentials


Master of Business Administration, Strayer University

Bachelor of Science, Organizational Management, Columbia Union College

Certificate of Completion, EdWel Programs

Successfully completed PMP Exam Preparation














Yyyyyy x. yyyyyy

xxxxxx Westview Dr.| Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx |



March 16, 2018



Hiring Agent Name


Company Name


City/State/Zip Code



Dear [Hiring Agent Name],


I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration. As demonstrated in the accompanying resume, my professional qualifications include the following accomplishments:


  I bring to any senior-level role years of diverse and comprehensive expertise, including progressively responsible procurement and operations management experience across a variety of sectors.


  I am highly skilled in working collaboratively with team members and supervisors to achieve excellence and drive heightened level of customer satisfaction.


  I boast a proven track record of success in all jobs I ve held and work hard to foster positive stakeholder relations. I represent the companies I work for in a positive light, often serving as a key player in initiatives that serve to meet the needs of the those that I serve.


  As a professional, I am adept in working to achieve organizational objectives as a member of a cross-functional team, as well as in an individual contributor capacity.


  I am skilled at completing projects with the utmost in care, often juggling simultaneous endeavors at once. My organization and time management skills aid me in balance comingling priorities seamlessly.


  My management skills are sharpened and refined in the areas of contract management, finance, business analysis, project management and workflow planning, among others.


  Outside of my career background, I completed my MBA and a Bachelor of Science in Organizational Management. I also earned a Certificate of Completion from EdWel Programs and completed my preparation to take the Project Management Professional (PMP) Exam in the near future.


As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.



Yyyyyy x. yyyyyy

Enc. Resume









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