Focused, innovative and dedicated Technology Expert with years of diverse industry experience including work in educational and practical capacities, paired with a Bachelor's Degree in Cyber Security. Skilled in working with individuals and at teams at all levels to ensure smooth technical operations. Proficient in training colleagues and others on technical best practices and troubleshooting methods. Excel both independently and as a team achiever to garner organizational success. Able to swiftly master new concepts and emerging forms of technology. Can lead a group of people to work on and fulfill a project under pressure in deadline-driven settings. Seeking to transition from being a Teacher back into the IT field in a role that will allow for eventual evolution into a security-focused role in the industry that will allow for use of skills gleaned during Bachelor s-level studies.

Technical Support | Information Security | Training & Development | Teaching & Instruction

Hard Drive Encryption | System Images | Inventory Management & Stocking | Documentation

Inventory Control | Decision Making | Interpersonal Communication | Organizational Skills

Computer System Repair | Router Configuration | Network Setup | Cable Running | Microsoft Office

Microsoft Server 2003, 2008, 2012 | Dell Kace 1000/2000 | Dameware | Solarwinds Helpdesk Software

Hyper V | Antivirus Admin Console | Windows XP to 10

         Serve as a Networking Teacher to instruct IT courses at the high school level on the District s Career Campus

         Cater lesson plans and curricula to align with all students respective ability levels and learning styles

         Earned the "Rookie of the Year" Award during first year of teaching due to technical expertise and interpersonal acumen

         Managed Level 2 support across all campuses

         Engaged in inventory control via Dell Kace software

         Collaborated with the Help Desk and Network Teams to resolve issues as they arose

         Worked on a final project to encrypt all laptop hard drives before leaving to become a Teacher

         Resolved all IT issues and delivered onsite support as it related to Active Directory, Group OUs and permissions

         Set up new PCs and mobile devices for new and existing users including email, apps, and Wi-Fi connectivity; also added computers and devices to the domain

         Successfully terminated RJ-45 ends and ran network cabling; also configured switches using the CLI/Web Interface and Cisco ASA 5505 Firewalls

         Installed and configured the Cisco 2500 wireless controller and 1602I Aironets; also established VPN connections using Cisco AnyConnect

         Created and maintained all AD Accounts and Global Security Groups

         Leveraged BackupExec/BackupAssist to both create and manage all jobs

         Configured and executed Acronis for imaging

         Played a key role in moving the company from Windows XP to 7; saw minimal down time and zero data loss

         Worked on computers remotely to install software/OS and troubleshoot issues using DameWare

         Upheld seamless change management processes in completing assignments and new computer setups

         Expertly installed and configured the Barracuda Web filter, along with /battery backups for equipment

         Set up and offered user support for Surface Pro 2/3 tablets, as well as corporate mobile devices and Kaspersky Antivirus

         Organized and maintained network racks/cabling to allow for seamless, organized operations

         Completed all server maintenance/updates in a timely, thorough manner

         Troubleshot Xerox and HP copier systems, as well as resolved Microsoft Outlook connectivity issues and Avaya VoIP phone system and switch concerns

         Acted in a Project Leader capacity during plant expansion efforts to tend to IT needs; liaised with contractors to best assess network/IT needs prior to and during the expansion

         Led networking and PC repair operations, as well as installation of surveillance systems for home and small business clients

         Set up networks, computers, printers and security systems using technical savvy

         Engaged in this business endeavor while attending school full-time and working part-time, thus exhibiting excellent time management and prioritization skills

Store Manager, O'Reilly Auto Parts, 2003-2008

Contract Team Leader, SGT/Duke Energy, 2003

Automotive Technician, Arnett Motors, 2000-2003

Computer Technician, Computer Barn, 1996-1998

Bachelor of Science, Information Technology, Cyber Security, Kaplan University, 2017

Associate of Science, Information Technology, Computer Networking, ITT Technical College, 2011

Associate in Applied Science, GMASEP, Greenville Technical College

CompTIA Network+ | Configuration and Troubleshoot Server 08 Net Information

Configuration Windows Server 08 Active Directory Domain | Administrating Windows Server 2012R2

Configuration Access Solutions Windows Server 08 Active Directory | Advance File Management for Windows

Effective Listening Skills | Project Fundamentals | Also working on gaining CCNA Credential