5641 Hollowbrooke Lane Northwest | Acworth, GA 3010xxx-xxx-xxxx | abc@xyz.com

Customer Service | Multi-Site Operations Management | Interpersonal Communication | Development & Training

Cost Controls | Strategic Planning & Analysis | Needs Assessment | Business Acumen | Process Improvement

Inside Sales | | Project Management | Relationship Building | MS Office Suite | SAP | Windows

Capable and hardworking professional with years of dynamic management experience across a series of diverse working environments. Works well under deadlines in demanding, high-pressure settings. Able to seamlessly manage expectations and tackle full responsibility for all assigned projects. Adept in riving others to achieve results and exceed organizational expectations. Proven ability to offer direction in group or independent settings. Communicates well with a range of audiences including external stakeholders and internal colleagues. Enthusiastic and driven to succeed. Seeking a Multi-Site Manager or large-scale Operations Leadership role that will allow for ongoing leverage of skills, as well as deliver opportunities for professional growth into a Director or Vice President position.

         Fuel daily operations for up to 85 service centers across 15 states; garner over $300M in yearly total revenue

         Develop and implement area-based process improvements related to margins, inventory control, Accounts Receivable, Operational Efficacy, ISO Quality Systems and Customer Service

         Lead the Strategic Account Business Support team; determine overarching objectives, measurements and interaction patterns across departments to ensure cross-departmental success

         Achieve consistent YoY results and improvements:

o    Attained a 38% reduction of total past due Accounts Receivable, including 65% reduction of past due A/R over 60 days late and 71% reduction over 90 days late

o    Reduced overall inventory by 13% while simultaneously increasing sales levels

o    Saw a 34% increase in the adoption of the Infoship internal shipping tool

o    Drove a 14% improvement in freight recovery levels; consistently drive high rates of early adoption to bolster levels of overall efficiency

o    Also led a 5% improvement in on-time delivery rates

         Consistently lead all areas in key operational performance metrics

         Create and deliver SCM workshops that are foundational across all US locations for use as a means of nationwide SCM training

         Collaborate with area leadership to develop and oversee the annual operating budget; develop financial models that support the accuracy of budgeted gross margins

         Mentor and guide Associates at all levels across all disciplines

         Assess and convey information in a concise manner that permits all Associates to take appropriate actions

         Spearheaded a highly successful SAP implementation at all locations within the Southeast, a process adopted for subsequent implementations

         Gained expertise in using the SAP operating system in BI Reporting, Order to Cash, Procure to Pay and Finance; developed a post-SAP scorecard that became a basis for scorecards across all business units in the US

         Led the successful integration of an acquired company that produced net profit improvement of over $1.5M

         Directed the overall development of business cases that served to support North Americas SAP implementation efforts

         Led operations for the team that established a business intelligence foundation that proved to be a pivotal part of SAP implementation

         Efficaciously secured business case approval and commitment from executive leadership personnel

Continued

  Supervised all Distribution Center daily operations that support 50 East Coast service centers; achieved consistent ranking as the best Center across the entire company

  Recruited, trained and ultimately retained warehouse, customer service and management staff

  Planned and implemented safety and security programs that reduced loss times attributed to injuries

  Tenaciously negotiated with suppliers and other essential stakeholders to meet or surpass both service and financial objectives

  Prepared and managed annual budgets to consistently meet or exceed set departmental goals

  Fueled operational policy improvements that boosted employee morale, which then led to reductions in turnover, improved cycle times, as well as improvements in service, safety and productivity

  Controlled all day-to-day Center duties with a focus on inside sales achievement and operational excellence

  Led improvement efforts that brought on YoY sales and net profit improvements

  Recognized as the best by the company and was honored with an internal President s Award as a result

  Actively supporting 50 East Coast Service Centers

  Managed vendor purchases, expedited orders and generally worked to adhere to customer requirements

  Handled all delivery and warehouse-centric operations

  Focused on the delivery of top-notch customer service and achievement of all set sales objectives

Bachelor s Degree Courses, Montreat College

Certificate, Industrial distribution, Texas A&M- College Station

ISO9000 Lead Assessor Training/Examination, Lorian Management Solutions

Course, Effectively Managing People, American Management Association

Course, Time Management, American Management Association

Course, Fundamentals of Finance & Accounting for Non-Financial Executives, American Management Association

Course, Effective Sales Management, University of Michigan Business School

Training, Interaction Management, Development Dimensions International

Training, Listener-Based Presentations, KCI Inc.

Training, Reader-Based Writing, KCI Inc.

Also completed various internal training sessions on leadership, finance, quality and operational management

5641 Hollowbrooke Lane Northwest | Acworth, GA 3010xxx-xxx-xxxx | abc@xyz.com

March 16, 2018

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

Dear [Hiring Agent Name],

I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration. As demonstrated in the accompanying resume, my professional qualifications include the following accomplishments:

  I bring to any multi-site management role years of demonstrated operations coordination and supervisory acumen. I am skilled in working under pressure to surpass both employer and client expectations.

  As a professional, I am highly comfortable in achieving goals both as a cross-departmental team member and an independent contributor. I find that I interact well with individual and group stakeholders at all levels by carefully leveraging my interpersonal communication skills

  I possess a leadership style that is evidenced by the way I work with my clients and colleagues. I coach, guide and mentor others to develop strategic plans that fit their respective needs. I am an expert in needs assessment and tailor my leadership style to fit the needs of each client.

  My passion for connecting with others motivates me to be successful. Outside of my career background, I have engaged in various professional development certifications and trainings. I also earned Bachelor s Degree courses while at Montreat College.

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy

Enc. Resume

5641 Hollowbrooke Lane Northwest | Acworth, GA 3010xxx-xxx-xxxx | abc@xyz.com

March 16, 2018

Contact Name

Company Name

Address

City/State/Zip Code

Dear _____________________:

I would like to thank you for providing me the opportunity to interview with you and discuss the exciting (TITLE OF POSITION APPLYING FOR) position currently available with your company. Having gained a deeper insight into the job requirements and your objectives, I am confident you will find me a valuable asset in achieving your goals.

As discussed, my background should translate to dynamic results as a member of your team. In particular, I believe you will find my expertise in (ADDRESS A FEW SKILLS/QUALIFICATIONS/ACHIEVEMENTS RELEVANT TO THE POSITION WHICH YOU DISCUSSED DURING THE INTERVEIW) vital to your immediate and long-term objectives.

Should you have any additional questions, or to further discuss this opportunity, please feel free to contact me at your earliest convenience. Again, thank you for the enlightening interview. I look forward to your response and am eager to contribute to your success.

Sincerely,

Yyyyyy x. yyyyyy