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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Dedicated, talented Professional seeking a rewarding management position within a luxury hotel or residential property.


Profile of Qualifications


  • Proven ability to enhance client and resident experience throughout implementation of innovative improvement initiatives.
  • Strong leadership skills developed throughout multiple hands on management positions.
  • Well versed in maintaining quality control throughout multiple properties simultaneously, encompassing 300+ units.


Key Areas of Expertise


   Building Link



   Nexus Payable

   Lodging Management System

   Tomax Point of Sale System



   MS Office Suite


Professional Synopsis


The Residences at The Ritz, Carlton, Westchester, White Plains, New York 2015-Present Residences Liaison

  • Fulfill critical leadership role, focusing on oversight of two condo associations containing 300+ units.
  • Demonstrate strong management skills throughout direct supervision of 26 employees; develop effective performance measurement metrics and ensure achievement of goals.
  • Design innovative strategies to enhance resident experience, leading to elevated levels of satisfaction.
  • Maintain quality control, cleanliness and aesthetic appeal throughout both properties.
  • Leverage company and industry expertise to resolve inquiries, promote services and promote resident retention.
  • Heavily involved in financial operations, including invoice processing, budget creation and monthly reporting.
  • Chief responsibilities include lease application processing, payroll management, contract creation and scheduling.
  • Cultivate positive relationships with third party vendors, including interior designers and realtors; ensuring precision throughout billing and workflow.
  • Gold Standard Award (2015) and JW Award of Excellence (2015) nominee.


The Ritz Carlton, Westchester, White Plains, New York 2013-2014

Coordinator of Special Projects, Engineering

  • Contributed extensively to project coordination; collaborating with various business units to steer all phases to on time completion.
  • Served as interdepartmental liaison, maintaining open lines of communication throughout daily operations.
  • Performed essential administrative functions.


The Ritz Carlton, Westchester, White Plains, New York 2012-2013

Engineering Administrative Assistant

  • Provided integral administrative support to Director of Engineering, as well as Chief of Engineering, with associated responsibilities including report generation, inventory control,
  • Conducted critical market research to ensure alignment with cost effective vendors; documented interactions and negotiations accordingly.
  • Strategically identify areas of weakness throughout hotel and design successful process improvement strategies.
  • Recognized for surpassing Everything in Working Order goal by 5 points.

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx

The Ritz Carlton, Westchester (Pre-Opening Team), White Plains, New York 2007-2012

Housekeeping Supervisor

  • Assumed key leadership position, responsible for oversight of 140+ guest rooms, employee performance and providing top notch customer service.
  • Associated duties included payroll processing, inventory control and maintaining quality assurance throughout hotel.


The Borgata Hotel, Casino & Spa, Atlantic City, New Jersey 2007

Housekeeping Shift Manager

  • Resourcefully delegated tasks for 45 staff members; promoting increased efficiency throughout day to day processes.
  • Ensured compliance with company guidelines and regulations throughout all public areas, as well as 500 guest rooms.


The Breakers Hotel, Palm Beach, Florida 2006

Front Desk Intern

  • Gained valuable exposure to best hospitality practices, with associated responsibilities including customer service, scheduling and financial management.


Previous Positions:


Value Drugs Incorporation, Bronxville, New York 2002-2007

Assistant Manager


Thornton Donovan Summer Challenge Day Camp, New Rochelle, New York 1999-2003

Camp Counselor

Education & Professional Development


Associate Degree in Hospitality Management, International College of Hospitality Management,

Cesar Ritz, Suffield, CT; 2007

High School Diploma, Trade: Culinary Arts & Restaurant Management,

Saunders Trade & Technical High School, Yonkers, NY; 2003

Environmental Community Footprints Leader, The Ritz-Carlton, Westchester; 2012-2013

Personalized Experience Improvement Project Team Member; 2011-2013

Resident Advisor, International College of Hospitality Management; 2006-2007

Vocational Industrial Clubs of America (VICA); 1999-2003

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