Dedicated, talented Professional seeking a rewarding management position within a luxury hotel or residential property.

• Proven ability to enhance client and resident experience throughout implementation of innovative improvement initiatives.
• Strong leadership skills developed throughout multiple hands on management positions.
• Well versed in maintaining quality control throughout multiple properties simultaneously, encompassing 300+ units.

The Residences at The Ritz, Carlton, Westchester, White Plains, New York 2015-Present Residences Liaison

• Fulfill critical leadership role, focusing on oversight of two condo associations containing 300+ units.
• Demonstrate strong management skills throughout direct supervision of 26 employees; develop effective performance measurement metrics and ensure achievement of goals.
• Design innovative strategies to enhance resident experience, leading to elevated levels of satisfaction.
• Maintain quality control, cleanliness and aesthetic appeal throughout both properties.
• Leverage company and industry expertise to resolve inquiries, promote services and promote resident retention.
• Heavily involved in financial operations, including invoice processing, budget creation and monthly reporting.
• Chief responsibilities include lease application processing, payroll management, contract creation and scheduling.
• Cultivate positive relationships with third party vendors, including interior designers and realtors; ensuring precision throughout billing and workflow.
• Gold Standard Award (2015) and JW Award of Excellence (2015) nominee.

The Ritz Carlton, Westchester, White Plains, New York 2013-2014

Coordinator of Special Projects, Engineering

• Contributed extensively to project coordination; collaborating with various business units to steer all phases to on time completion.
• Served as interdepartmental liaison, maintaining open lines of communication throughout daily operations.
• Performed essential administrative functions.

The Ritz Carlton, Westchester, White Plains, New York 2012-2013

Engineering Administrative Assistant

• Provided integral administrative support to Director of Engineering, as well as Chief of Engineering, with associated responsibilities including report generation, inventory control,
• Conducted critical market research to ensure alignment with cost effective vendors; documented interactions and negotiations accordingly.
• Strategically identify areas of weakness throughout hotel and design successful process improvement strategies.
• Recognized for surpassing Everything in Working Order goal by 5 points.

The Ritz Carlton, Westchester (Pre-Opening Team), White Plains, New York 2007-2012

Housekeeping Supervisor

• Assumed key leadership position, responsible for oversight of 140+ guest rooms, employee performance and providing top notch customer service.
• Associated duties included payroll processing, inventory control and maintaining quality assurance throughout hotel.

The Borgata Hotel, Casino & Spa, Atlantic City, New Jersey 2007

Housekeeping Shift Manager

• Resourcefully delegated tasks for 45 staff members; promoting increased efficiency throughout day to day processes.
• Ensured compliance with company guidelines and regulations throughout all public areas, as well as 500 guest rooms.

The Breakers Hotel, Palm Beach, Florida 2006

Front Desk Intern

• Gained valuable exposure to best hospitality practices, with associated responsibilities including customer service, scheduling and financial management.

Previous Positions:

Value Drugs Incorporation, Bronxville, New York 2002-2007

Assistant Manager

Thornton Donovan Summer Challenge Day Camp, New Rochelle, New York 1999-2003

Camp Counselor

Associate Degree in Hospitality Management, International College of Hospitality Management,

Cesar Ritz, Suffield, CT; 2007

High School Diploma, Trade: Culinary Arts & Restaurant Management,

Saunders Trade & Technical High School, Yonkers, NY; 2003

Environmental Community Footprints Leader, The Ritz-Carlton, Westchester; 2012-2013

Personalized Experience Improvement Project Team Member; 2011-2013

Resident Advisor, International College of Hospitality Management; 2006-2007

Vocational Industrial Clubs of America (VICA); 1999-2003