Resume Company – The Internet’s Very Best

The Following Text Is An Unformatted Professional Resume Sample

From The Writers At The Resume Writing Group, Inc.

This Resume Has Not Been Formatted

Click HERE!

Yyyyyy x. yyyyyy

464 Raven Ridge | Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx | |


Profile of Qualifications


Staff Management | Human Resources Administration | Personnel Relations | Customer Support | Goal Achievement

Revenue Generation | Relationship Building | Interpersonal Communication | Strategic Planning & Analysis

Training & Development | Business Startups | Benefits Administration | Project Management | Windows | MS Office

Driven and self-fueled professional with over 16 years of diverse, notable leadership experience. Skilled particularly as it relates to workforce management, conflict resolution and process improvement. Proven strength in fostering a strong sense of organizational efficacy using programs designed to improve operational excellence. Develops and introduces performance initiatives that support achievement of organizational objectives. Adept as it relates to transitioning and developing personnel by seamlessly driving change and spearheading challenging projects in fast-paced environments. Quick to complete thought-provoking tasks with exactness and attention to detail. Comfortable in working with individuals, groups and essential stakeholders at all organizational levels. Seeking a challenging and exciting upper-level management role that will allow for continued leverage of strong work ethic.


Professional Synopsis


CONNECTIONS INDIVIDUAL AND FAMILY SERVICES | Human Resource Administrator 2015 Present

  Deliver comprehensive program support for both onsite and offsite staff; guide personnel as it relates to HR functions, as well as in administration and implementation of policies and programs each day

  Assiduously monitor staff relations and mediate as needed; ensure that issues are addressed, documented and investigated as needed

  Recruit, interview, onboard and train a team of loyal, talented employees that aim to represent the organization s core standards, which focus on fostering family values; also work on improving hiring processes

  Updated the mediation and grievance processes using feedback from employment fulfillment surveys that indicated staff members job satisfaction due to improved job performance

  Decreased turnover rates down to 35% within the agency s three youth shelters, a foremost Board of Directors and Executive Director priority, a sharp contrast to the 65% rate seen during the last quarter of the 2014-2015 fiscal year


SERVICEMASTER AAA RESTORATION | Director of Operations 1999 2014

  Oversaw a vast array of operational facets including Marketing, Sales, Inventory Control, Customer Support and Accounts Receivable to meet the company s primary objectives in Cycle Times, Satisfaction Scores, Initial Upload Times and Final Upload times

  Also managed Branding and Purchasing in order to guarantee sound fiscal operations and generate revenue via the marketing of the company using engaging, innovative methods

  Trained office and field staff; led regularly-held meetings with production and operations staff to discuss company liability, finances and direct operations across the Water, Fire, Sales, Mold, Construction, Accounting and Cleaning divisions

  Managed and maintained a range of residential and commercial buildings throughout the Orange, Los Angeles, Riverside and San Bernardino Counties

  Worked diligently to make certain that the franchise adhered to company expectations and insurance program guidelines

  Approximated amounts for allocation, sales analyses, job tracking, bonus and commission reporting purposes

  Continually updated and assessed new processes in a fast-paced, emergency service setting while also remaining flexible in meeting manpower/scheduling needs; prepared staff well to also align with both corporate and client needs

  Drove the location into serving as one of the largest company franchises on the West Coast; attained a #1 national ranking in customer satisfaction and overall performance

  Grew revenue from $2.5M to $5M in two years and attained an overall ranking of 35 out of the top 500 performing franchises

  Also upheld a customer satisfaction index (CSI) of 87%+ and a Level 4 ranking based on performance metrics

  Liaised effectively with personnel varying in their respective skill sets; collaborated daily with sales professionals, administrative staff, as well as field and accounting personnel

  Significantly improved recruiting efforts by offering rewards programs to entice individuals into generating referrals that would ultimately lead to new business and profit growth

  Trimmed labor costs by roughly 30% through the introduction of 15% commission-based pay per the company CEO; used for Project Managers and other essential personnel

  Boosted levels of productivity, customer satisfaction and project completion by leading continual training focused on the use of estimating software; also discussed phone etiquette, how to professionally address customer concerns, correct completion of required insurance forms and additional elements of emergency service work

Yyyyyy x. yyyyyy

Page Two


SERVICEMASTER AAA RESTORATION | Director of Operations Continued

  Made sure that technical elements of daily operations were clearly communicated in a timely manner by training field employees and Project Managers on paperwork completion processes

  Also instructed staff as it related to residential/commercial drying standards, photo documentation, psychometrics, sensing equipment usage and odor control best practices

  Headed HR efforts including workforce management, payroll, time away and benefits administration; also scheduled interviews and other hiring processes for vacant positions across all divisions

  Directed corrective actions/terminations and handled Worker s Compensation

  Fostered teamwork between administrative staff and Project Managers via jointly-targeted professional development workshops centered on common divisional goals; discussed how joint efforts drive fruitful project results

  Promoted from Office Coordinator to Director of Operations due to excellent job performance and unsurpassed work ethic

  Played a pivotal role in receiving the Marion E. Wade Master Award; surpassed revenue criteria, achieved a minimum growth rate of 10% and earned a nomination by the Regional Business Development Manager


Education & Credentials


Bachelor of Science, Organizational Leadership, Biola University

Associate of Arts, Legal Studies, Saddleback College (Phi Theta Kappa Member)

Coach/Volunteer Resume Writer, Working Wardrobes Transitional Living Shelter






















Yyyyyy x. yyyyyy

464 Raven Ridge | Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx | |



March 16, 2018



Hiring Agent Name


Company Name


City/State/Zip Code



Dear [Hiring Agent Name],


I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration. As demonstrated in the accompanying resume, my professional qualifications include the following accomplishments:


  I bring to any leadership role years of senior-level operations management performance, paired with a track record of notable success in Human Resources coordination.


  I work hard to foster positive stakeholder relations and deliver world class customer support at all times. As a professional, I am highly comfortable in working to surpass both divisional and company-wide objectives with the aid of collaborative teams and individual contributors at all levels.


  I am highly adept in working with others, both one-and-one and in groups. My passion for connecting with others motivates me to achieve greatness.


  In my career, I have often been recognized by both my peer colleagues and management personnel, as well as by my clients, for working tirelessly to deliver high-caliber customer service. I use example-based leadership skills to train and develop others to achieve the same.


  Outside of my career background, I have a Bachelor of Science in Organizational Leadership and an Associate of Arts in Legal Studies, for which I was inducted into Phi Theta Kappa.


  Furthermore, I remain active in my local community by serving as a Volunteer with the Working Wardrobes Transitional Living Shelter.


As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.



Yyyyyy x. yyyyyy

Enc. Resume





















<< Previous           Back to Sitemap           Next >>

Remember: Hire Us To Write YOUR New Resume
And We GUARANTEE That If You’re Not Working In 60 Days Or Less,
We’ll Revise Your Resume, Refund Your Money,
AND Give You $50 EXTRA!

Click HERE!

Members Of The Following Resume Writing Associations:

BBB Rating : A+

Proud Sponsors Of:



For General Customer Service, Call Us Toll Free At 1-800-466-3076 Or Email Our Writers By Clicking HERE

 Resume Writing Group © 2005-.   All graphics & text on ResumeWritingGroup.Com are either owned or licensed by our company and may
not be reproduced without expressed, written consent.  Terms of service and rules for guarantees may be reviewed here...
*our resume writing Guarantee requires clients to save receipts as proof that they've submitted COPIES OF their NEW resume to a minimum of 40 employers USING OUR ADVICE.   REFUNDS ARE LIMITED TO RESUMES AND DO NOT INCLUDE ADDITIONAL SERVICES SUCH AS COVER LETTERS.REFUNDS CAN BE CLAIMED UP TO 90 DAYS AFTER PURCHASE.