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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Driven, focused, and knowledgeable Strategic Leader with several years of experience and a proven ability to lead others and oversee daily customer service operations within fast-paced environments. Experienced in managing escalated customer service issues, increasing operational revenue, providing high level customer support, and managing cross-functional teams. Highly adept in improving productivity in addition to maintaining strong communication with others.
Key Competencies
Customer Service/Operations Technical Support Staff Training Vendor Management
Cost Reduction Cash Management Oral/Written Communication Customer Retention
Process Improvement Microsoft Office Suite Adobe Photoshop/Audition
Education
Associate of Science, Cybersecurity, Valencia Community College (Currently Attending)
CompTIA A+/Security + Certification, Valencia Community College
Professional Broadcasting Certification, Connecticut School of Broadcasting
Professional Experience
Touchstar Cinemas Southchase 7, Orlando, FL May 2008-August 2013
Manager
Directed day to day customer service and administrative functions within a fast-paced environment with a concentration on increasing productivity and customer satisfaction levels
Reviewed and resolved daily IT related issues in addition to monitoring theater operations and diffusing escalated situations appropriately
Audited cash drawers/safes on a daily basis, completed nightly deposits, updated show times via voicemail weekly, and supervised staff members
Utilized superior communication and interpersonal abilities to maintain positive rapport with customers, co-workers, and members of management
Teleperfromance ASD, Orlando, FL January 2011-May 2011
Team Lead/Customer Service Manager
Oversaw customer service logistics within the organization which required contacting unsatisfied customers and resolving account related issues
Supervised a team of up to 25 individuals which required providing both individualized and group coaching in addition to handling employee relations issues
Completed employee evaluations on a regular basis, trained vendors on internal procedures, approved high-level credit requests, and managed escalated calls
AMC Pleasure Island, Lake Buena Vista, FL November 2006-January 2008
Operations Coordinator/Film Crew Team Lead
Led operations/customer service tasks which required supervising crew members, managing vendor relationships, and implementing internal standard operating procedures
Directed film crew tasks which included ensuring facilities were clean and organized along with monitoring employee attendance to ensure appropriate coverage at all times
Additional Professional Experience Includes: Outdoor Food/Beverage Host, Walt Disney World Epcot, 2006
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