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Summary of Qualifications
More than 20 years of valuable, hands-on experience across administrative and customer service operations.
Experienced managing and leading a team of associates to maximize productivity standards.
Strong background communicating with customers, vendors and others over the telephone.
Strong rime management, organizational and attention to detail skills, including working well under pressure.
Proficient with Microsoft Office suite.
ORDER PICKING SUPERVISOR, Baker & Taylor Momence, IL Sept. 2014-Present
Demonstrate strong leadership while managing a team of more than 90 employees.
Evaluate the individual performance of team members, including recommending areas for improvement.
Lead safety meetings before employees to reduce the risk of injury or employer liability.
Monitor and control inventory in order to achieve performance objectives.
Analyze process and procedures in order to determine better ways to be more efficient.
Approve employee timecards and process employee payroll using ADP software.
Generate production reports for upper managers in a timely and efficient manner.
SCALE CLERK, Republic Services Crown Point, IN July 2011-Sept. 2014
Traveled to four transfer stations and the Newton County Landfill, providing outstanding service to customers.
Quickly and efficiently issued cash receipts and deposits to customers after measurement of the total amount of waste entering the landfill or one of the transfer stations.
HUMAN RESOURCE AND SAFETY MANAGER, The Westbock Company, Inc. Frankfort, IL 2008-2010
Spearheaded office, personnel and safety policies, communicating effectively with multiple constituencies.
Ensured new employees were properly trained, including in accordance with Occupational Safety Health Administration (OSHA) and Department of Transportation (DOT) regulations.
Identified and eliminated unnecessary services in contractual agreements, which lowered costs by 15 percent.
OFFICE MANAGER, Smith Animal Clinic Crown Point, IN 2006-2008
Oversaw daily operations, ensuring that veterinarians were well-prepared to service client appointments, while also handling orientation for new employees as well as account payables and accounts receivables.
Reduced purchasing costs by 10 percent by securing a vendor partnership program.
ACCOUNTS PAYABLE CLERK, Midwest Products, Inc. Hobart, IN 2002-2006
Demonstrated strong time management skills, completing tasks previously required by two full-time employees.
Verified all invoices for payment; reconciled all bank accounts; and prepared month-end paperwork.
CUSTOMER SERVICE REPRESENTATIVE, Star Staffing Merrillville, IN 1999-2002
Trained internal staff members on best practices of customer service and company policies.
Reduced the unemployment experience account by effectively challenging and winning claims.
MANAGER, Celebration Station Merrillville, IN 1991-1999
Trained and supervised up to 30 employees to provide outstanding service to customers.
Support the Vice President and Comptroller with a variety of reports across 15 locations.
Education and Training
Bachelor of Business Administration, Indiana Wesleyan University Merrillville; expected WHEN (3.87 GPA)
Completed 30-hour Occupational Safety Health Administration (OSHA) Training
Hold a Transportation Worker Identification Card (TWIC)
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