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Yyyyyy x. yyyyyy

- 48 Cortland Ave.Ÿ Xxxxxx, CA xxxxxx ( (xxx-xxx-xxxx *


Technical writer DevOps Engineer Network Engineer

Qualifications Profile


    Self-motivated and results-driven solutions provider in engineering, training, technical content production, and business development with more than 7 years in healthcare, manpower development, and IT industries.

-          Developed OS & software management strategies, deploying and integrating multi-platform IT solutions, legacy system migration, IT project scoping, and technology roadmaps.

-          Developed and implemented curricula for mentor training, train-the-Trainor programs and implemented proven communication strategies that achieved 90% completion rate in mentoring commitments.

    Highly detailed, analytical and methodical with innovative drive to deliver lasting solutions to work issues.

    Engaging leadership with superb interpersonal communication skills that lead and inspire ethnically diverse and cross functional work teams to deliver outstanding results.


Key Expertise

    Strategic IT Planning & Execution

    Help Desk Operations Management

    Business Development

    Relationship Management (Clients, Stakeholders, & Suppliers)

    Compliance Management (i.e. HIPAA, IT Security, Protected Health Information (PHI), etc.)

    Logistics Management

    Event Programming/Management

Project / Program Management

    Concurrent IT Project Management

    Systems/Business Needs Analysis

    Software Architecting/Engineering

    Systems Integration & Migration

    Issue/Risk Management


    Staff Supervision& Mentoring

    IT Course Design & Execution

    Volunteer/Manpower Recruitment

    Vendor Contract Administration

    New Hire Onboarding Support


    Webinar Content Development

    API Systems Development

    Office Tools: MS Office

    Server Administration: Active Directory/LDAP

    Systems Development: Python, Docker, JMF Casper Suite for Mobile Devices, & WordPress

    Internet: Google Apps, Amazon Web Services (AWS Cloud Computing), Email Migrations

    Networks: VPN, TCP/IP Protocols, Wired/Wireless Connectivity


Professional Experience


Udacity, DevOps Course Developer Jan 2006 Present

    Responsible for creating and delivering developer-focused training for DevOps Configuration Management (Chef, Puppet, Ansible), Continuous Integration, Version Control and Deployment Planning (Travis CI), Cloud Infrastructure (AWS, Microsoft Azure, Google Cloud), Virtualization (Docker, Containers, Vagrant, VirtualBox, Apache Mesos)

    Monitor Logs and Alerts (Nagios, Pager Duty, AWS CloudTrail, New Relic)

    Define project scope, developing chargers, deliverable expectation, and timelines while managing cross-functional collaboration across diverse teams

    Develop IT architecture, functional requirements and dependencies, security, auditing and network infrastructure.


Byag Consulting, Technology Consultant / Technical Instructor / Technical Writer Jun 2006 Present

    Improve project workflows, technical processes, and new engineer onboarding, while managing system audits, deployments, integrations and performance monitoring.

    Serve as technical writer and trainer for client IT projects.

    Configure DNS, Firewalls and VPN's and process SSL certificate for engineers;

    Manage Google Apps and email migrations, deploying and administering virtual servers and custom CMS modules implementation.


Freelance, DevOps and Systems Engineer Sep Dec 2015

    Served as IT Consultant in implementing and project-managing IT services to Bay Area startups and companies with DevOps automation, workflow and system security needs.


Clover Health, Director of IT and DevOps Mar Aug 2015

    Managed a professional IT team tasked with providing efficient technical support covering desktop and service maintenance and administration, while overseeing systems development using Python, Docker, AWS, JAMF Casper, as well as Active Directory/LDAP, and Google Apps.

    Developed strategies for OS, device and software management, collaborating with software engineering in integrating IT solutions, migrating legacy systems, and defining IT project scopes and technology roadmaps.

    Worked with compliance team as HIPAA Security Officer to ensure compliance of PHI data.

    Configured and administered network infrastructure that involved Internet and VPN connectivity.

    Built and maintained vendor relationships, ensuring compliance with project timelines and deliverables.




Yyyyyy x. yyyyyy

- 48 Cortland Ave.Ÿ Xxxxxx, CA xxxxxx ( (xxx-xxx-xxxx *


Professional Experience (continued)


Level Playing Field Institute, Senior Consultant for Curriculum, Recruitment and Training Jul Dec 2013

    Developed event programming and volunteer recruitment strategies, conducting development environment and tests for events, and managed vendor installations of wireless connectivity for events.

    Developed and implemented curricula for mentor training, train-the-Trainor programs and implemented proven communication strategies for successful administration of outreach programs and selection criteria for mentors, achieving 90% completion rate on mentoring commitments.

    Served as primary contact for logistics management as well as venue and event communication.

    Conducted campus and off-site surveys for students and mentors to measure training outcomes as basis for identifying shortfalls and developing more effective courses.


Sendgrid, Developer Evangelist Mar 2012 Mar 2013

    Conducted product demonstrations in promoting company API at conferences, seminars, and hackathons, while soliciting feedbacks on usability features and issues for product development.

    Organized events to promote customer and partner collaboration and provided technical support to developers

    Developed and deployed computing resources, and produced documentation for customer on-boarding processes.

    Led participation in beta API enrollment for Codecademy course creation.


Zendesk, Technical Trainer and Business Development Oct 2009 Jan 2011

    Developed webinar content for existing and trial Zendesk customers, working with product managers, marketing and sales departments in conducting over 120 technical training sessions in 14 months.

    Built and nurtured professional relationships and business partnerships with new companies, recruiting customers, integration partners, and in-house staff to participate in webinars.

    Produced technical and business videos online for on-demand viewing as integral aids in training programs.

    Researched and developed precise technical specs for Zendesk WordPress integration.




    MasterCard IBM X336 Certification, Orange Business Services

    Microsoft Certified Systems Architect, Microsoft


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