- 48 Cortland Ave.Ÿ Xxxxxx, CA xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Technical writer DevOps Engineer Network Engineer

Qualifications Profile

    Self-motivated and results-driven solutions provider in engineering, training, technical content production, and business development with more than 7 years in healthcare, manpower development, and IT industries.

-          Developed OS & software management strategies, deploying and integrating multi-platform IT solutions, legacy system migration, IT project scoping, and technology roadmaps.

-          Developed and implemented curricula for mentor training, train-the-Trainor programs and implemented proven communication strategies that achieved 90% completion rate in mentoring commitments.

    Highly detailed, analytical and methodical with innovative drive to deliver lasting solutions to work issues.

    Engaging leadership with superb interpersonal communication skills that lead and inspire ethnically diverse and cross functional work teams to deliver outstanding results.

Key Expertise

    Strategic IT Planning & Execution

    Help Desk Operations Management

    Business Development

    Relationship Management (Clients, Stakeholders, & Suppliers)

    Compliance Management (i.e. HIPAA, IT Security, Protected Health Information (PHI), etc.)

    Logistics Management

    Event Programming/Management

Project / Program Management

    Concurrent IT Project Management

    Systems/Business Needs Analysis

    Software Architecting/Engineering

    Systems Integration & Migration

    Issue/Risk Management

Administration

    Staff Supervision& Mentoring

    IT Course Design & Execution

    Volunteer/Manpower Recruitment

    Vendor Contract Administration

    New Hire Onboarding Support

Technical

    Webinar Content Development

    API Systems Development

    Office Tools: MS Office

    Server Administration: Active Directory/LDAP

    Systems Development: Python, Docker, JMF Casper Suite for Mobile Devices, & WordPress

    Internet: Google Apps, Amazon Web Services (AWS Cloud Computing), Email Migrations

    Networks: VPN, TCP/IP Protocols, Wired/Wireless Connectivity

Professional Experience

    Responsible for creating and delivering developer-focused training for DevOps Configuration Management (Chef, Puppet, Ansible), Continuous Integration, Version Control and Deployment Planning (Travis CI), Cloud Infrastructure (AWS, Microsoft Azure, Google Cloud), Virtualization (Docker, Containers, Vagrant, VirtualBox, Apache Mesos)

    Monitor Logs and Alerts (Nagios, Pager Duty, AWS CloudTrail, New Relic)

    Define project scope, developing chargers, deliverable expectation, and timelines while managing cross-functional collaboration across diverse teams

    Develop IT architecture, functional requirements and dependencies, security, auditing and network infrastructure.

    Improve project workflows, technical processes, and new engineer onboarding, while managing system audits, deployments, integrations and performance monitoring.

    Serve as technical writer and trainer for client IT projects.

    Configure DNS, Firewalls and VPN's and process SSL certificate for engineers;

    Manage Google Apps and email migrations, deploying and administering virtual servers and custom CMS modules implementation.

    Served as IT Consultant in implementing and project-managing IT services to Bay Area startups and companies with DevOps automation, workflow and system security needs.

    Managed a professional IT team tasked with providing efficient technical support covering desktop and service maintenance and administration, while overseeing systems development using Python, Docker, AWS, JAMF Casper, as well as Active Directory/LDAP, and Google Apps.

    Developed strategies for OS, device and software management, collaborating with software engineering in integrating IT solutions, migrating legacy systems, and defining IT project scopes and technology roadmaps.

    Worked with compliance team as HIPAA Security Officer to ensure compliance of PHI data.

    Configured and administered network infrastructure that involved Internet and VPN connectivity.

    Built and maintained vendor relationships, ensuring compliance with project timelines and deliverables.

- 48 Cortland Ave.Ÿ Xxxxxx, CA xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Professional Experience (continued)

    Developed event programming and volunteer recruitment strategies, conducting development environment and tests for events, and managed vendor installations of wireless connectivity for events.

    Developed and implemented curricula for mentor training, train-the-Trainor programs and implemented proven communication strategies for successful administration of outreach programs and selection criteria for mentors, achieving 90% completion rate on mentoring commitments.

    Served as primary contact for logistics management as well as venue and event communication.

    Conducted campus and off-site surveys for students and mentors to measure training outcomes as basis for identifying shortfalls and developing more effective courses.

    Conducted product demonstrations in promoting company API at conferences, seminars, and hackathons, while soliciting feedbacks on usability features and issues for product development.

    Organized events to promote customer and partner collaboration and provided technical support to developers

    Developed and deployed computing resources, and produced documentation for customer on-boarding processes.

    Led participation in beta API enrollment for Codecademy course creation.

    Developed webinar content for existing and trial Zendesk customers, working with product managers, marketing and sales departments in conducting over 120 technical training sessions in 14 months.

    Built and nurtured professional relationships and business partnerships with new companies, recruiting customers, integration partners, and in-house staff to participate in webinars.

    Produced technical and business videos online for on-demand viewing as integral aids in training programs.

    Researched and developed precise technical specs for Zendesk WordPress integration.

Certification

    MasterCard IBM X336 Certification, Orange Business Services

    Microsoft Certified Systems Architect, Microsoft