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Retail Sales Professional, with extensive experience in providing world-class customer service and satisfaction while identifying specific needs/requirements, seeking a challenging assignment
Sales ~ Customer Relationship Development ~ Meet/Exceed Monthly Sales Quota ~ Financial Management ~ Revenue/Profit Goal Attainment ~ Customer Service ~ Inventory Management ~ Report Development ~ Loss Prevention/Shrinkage Activities
Nearly five years of career background and proven success in providing exceptional customer support and direction; skillful in recognizing wants/needs and filling requirements as well as developing strong, lasting relationships with customers, colleagues and organizational management
Superb problem-resolution capabilities with additional strengths in forming and implementing swift yet sound judgment and decision-making; excel at taking initiative to work independently yet equally proficient in serving as strong team contributor
Continually demonstrate excellence in performing job responsibilities well above organizational guidelines; regularly meet/exceed assigned sales performance quotas and benchmarks
Outstanding verbal and written communication strengths; exceptional ability to concisely convey information internally as well as externally
Retail Sales Representative
Champs Sports 2013 - 2015
Adroitly utilized exceptional interpersonal relationship development skills in working closely with customers, quickly establishing strong rapport to identify client needs and employing in-depth knowledge of inventory availability to meet those requirements.
Continually met or exceeded monthly sales quota levels as identified by management, employing an ongoing commitment to providing highest levels of customer satisfaction while consistently supporting achievement of organizational revenue and profit goals.
Skillfully performed such administrative tasks as processing checks and credit card/cash transactions, ensuring balanced cash drawer at close of business, issuing receipts/refunds/credits to customers as needed, and assisting clientele in dealing with any problems, exchanges or refunds.
Provided excellent support to the Receiving Department by processing incoming merchandise and performed an array of inventory control/oversight actions including developing comparison reports for management.
Was strong, regular contributor to daily/weekly/monthly sales meetings, and, with a focus on loss prevention, maintained continual awareness and notified appropriate personnel of any activities that could lead to merchandise theft.
Walmart June-August 2013
Successfully responded to customer inquiries and assisted customers in making purchasing decisions.
Proficiently processed checks and managed credit card/cash transactions, continually assuring accuracy as well as a balanced cash drawer at daily close of business.
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Retail Sales Representative
Best Buy Mobile 2011 - 2012
Skillfully provided first-point-of-contact support and knowledgeability for customers; employed strong interpersonal relationship development skill set to establish supportive rapport with clientele and quickly identify purchase requirements.
Was successful in consistently achieving/surpassing organizational monthly sales quotas for products, with a continual focus on supporting company revenue and profit goals while providing highest levels of customer service, including performing transactions quickly and accurately.
Additionally was responsible for processing checks and credit card/cash transactions to assure daily balanced cash drawer and assisting customers with various problems/issues; addressed inquiries regarding accounts, and handled returns/exchanges, refunds and issuing of store credits.
Maintained constant awareness of loss prevention approaches, including monitoring customers for any suspicious behaviors and notifying appropriate shrinkage departmental personnel when needed.
Also worked with Receiving Department personnel, assisting in the processing of incoming freight; regularly inventoried merchandise stock items and developed comparison reports for management.
Successfully developed in-depth product knowledge to support providing excellent customer service; was cross-trained in various departments to gain additional background and expertise and regularly attended trade shows and other events to also increase product knowledge.
Western Illinois University, Macomb, IL
Bachelors Degree in Criminal Justice Studies; currently in progress
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