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Experienced administrative support professional with 14+ years of experience in quickly changing environments along with a strong background within a variety of industries. Experienced in managing day-to-day administrative operations, implementing standard operations procedures, and supervising cross-functional teams. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with others.

• Directed day to day operations within a fast-paced environment with a concentration on increasing productivity and efficiency levels
• Recognized as a member of the Employee Escalation Team which required managing escalated inquires related to executive, regulatory, and Attorney General issues
• Utilized superior communication abilities to maintain positive relationships with various lines of business, facilitated the internal audit process, and worked to lower re-escalations
• Facilitated detailed monthly calls with internal business partners with a focus on reviewing detailed submission numbers and ensuring timelines are adhered to

• Coordinated administrative operations within the department which included researching escalated issues related to client accounts
• Oversaw workflow related logistics which included assigning incoming work to staff members based on their availability and knowledge in addition to leading weekly departmental calls which highlight system updates and best practices
• Recognized as a subject matter expert in regards to training and employee development, acted as Manager in the absence of the Team Manager, and assisted in completing trend/data analysis

• Coordinated training and employee development functions with a concentration on training Customer Relationship Managers on the mortgage modification process
• Designed and implemented innovative strategies aimed at increasing productivity and shadowed employees to provide constructive feedback/guidance
• Played a lead role in weekly team meetings within the department which required updating teammates on updated procedures along with obtaining feedback related to daily operations

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• Guided daily administrative operations such as collecting mortgage specific documentation, reviewing customer financial information, and calculating income to determine possible modification options
• Provided training to team members throughout several branch locations, completed detailed underwriting training, and designed comprehensive training materials
• Recognized as Rookie of the Year (2011) due to exceptional performance and work quality

• Directed operational tasks within a successful mortgage lender which included processing loan funding, preparing collateral documents, and reviewing incoming/outgoing federal wires
• Built positive relationships with both internal and external clients during the funding process, generated suspicious activity reports based on suspected mortgage fraud, and monitored regulatory compliance
• Received several performance based awards from members of executive management due to the exceptional quality and quantity of daily work

• Facilitated various administrative tasks which included generating client loan documents, reviewing paperwork for accuracy, and ensuring regulatory compliance
• Maintained positive rapport with internal/external escrow and title departments along with third-party Brokers with a concentration on obtaining needed lending documentation

Volunteer, Linda Blair World Heart Foundation, 2012-Present

Volunteer Coordinator, Villalobos Rescue Center, 2007-2012