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Inside Sales Representative

Dynamic, goal-focused and confident professional with years of diverse and progressive experience in service selling and account management, including over 10 years spent in direct inside sales. Driven team member with the ability to also excel individually. Skilled in meeting or surpassing sales expectations. Expert in building and sustaining strong client relationships in order to deliver outstanding care.

Adept in working with existing customers to market and sell add-on products including training, consulting, support and maintenance contracts. Capable of supporting outside sales personnel as an Account Manager to promote solutions to them in their capacity as a key accountholder. Afforded opportunities in career due to loyalty, strong work ethic and commitment to teamwork. Always strive to do the best possible job. Seeking an Inside Sales role that will allow for leverage of previous sales, account management and customer service expertise, as well as allow for working inside a company to sell its services and products with notable success.

 

Core Competencies

Sales | Account Management | Strategic Planning | Interpersonal Communication | Leadership | Cross-Functional Teamwork

Training & Development | Business Acumen | Management | Organization | MS Office | Salesforce CRM

 

Professional Background

Trimble Inc.

Inside Sales Support Representative (2012 Present)

         Promote and sell commercial construction software licenses, SaaS subscriptions, annual support and maintenance renewal contracts, along with professional services for large and small firms in the construction, engineering and real estate sectors

         Liaise with Regional Managers of key accounts to develop building contracts, devise sales tactics for renewals and use persuasive methods to market add-on business purchases

         Train and support Business Partners on order process; offer quotes and suggest products for their distinctive sales needs

         Drive positive interaction with clients and prospects using Salesforce CRM to keep detailed account records and contact logs

         Earned the Most Valuable Player Sales Award 2013 for achievements in revenue including a 30% increase in multi-year contracts

         Skillfully negotiated and booked the largest service and maintenance contract worth $413K in the WinEst product line s history

         Maintain a pipeline of support and maintenance agreements for clients in the Midwest, with annual team goals of ~$10M annually

 

WinEstimator Inc.

Sales Support Representative (2010 2012)

         Singlehandedly managed and acted as for foremost contact for support and maintenance renewals revenue and sales functions

         Prepared and dispensed renewal agreements; followed up by maintaining a consistently high retention rate of over 80% and increasing annual revenue by 9.5%

         Crafted and carefully executed marketing campaigns to convince inactive clients to upgrade outdated software and renew service agreements; thus yielding added revenue of 6% and a 10% overall increase to the active customer base

         Served as the main point of reference and contact for customer concerns; followed up internally to address customer needs, ensuring full satisfaction and continued trust in offered service and products at all times

 

Sage

Service Plan Sales Representative (1987 2010)

         Oversaw holistic sales cycle operations for service plan sales across the eastern United States

         Handled pipeline management by fostering lasting, positive relationships with clients

         Completed sales revenue forecasting and determined client service requirements to swiftly close sales and service contracts

         Shrewdly negotiated pricing, marketed service plan upgrades, calculated quotes, generated invoices, designed payment plans, processed orders and performed collections, among other vital functions

         Proactively closed sales by following up on accounts; made 40-50 daily outbound calls and maintained ongoing email contacts

         Honored with the Top Sales Inner Circle Annual Award in 2008 for achieving 100% of quota and the Top Sales Award the next year for garnering the highest percentage of quota amongst sales colleagues

         Efficaciously sold more than $1.5M in service contract renewals each year during tenure in role

 

 

Production Manager

         Spearheaded all production elements and software deployment, as well as the development of training material

         Effectively crafted and introduced technical solutions that fell within customers scope, budget, schedule and quality constraints

         Always offered sound team guidance in managing process improvements to increase operational stability

         Boosted customer satisfaction ratings to 95% through motivating team leadership

         Increased order cycle efficiency by leading process modification that reduced cycle times from 16 hours to three

 

Sales Account Manager

         Nurtured continuing sales distribution channel relationships to promote products and deliver both efficient and accurate pricing, policy and procedural content

         Leveraged mediation acumen to resolve conflicts between solution providers and end-users in a manner that resulted in mutual satisfaction for all involved parties

         Played a key role in expanding the sales distribution channel using cold-calling to contact business clients and reconnect with internal leads to promote the company mission and offerings

         Recognized by internal colleagues as an informational subject matter expert for end-users, prospects, third-party Developers, Consultants, Trainers and Educators due to notable breadth of experience and product expertise

         Serviced house accounts by selling additional products, as well as offering training and assistance to drive customer satisfaction

         Supported the distribution channel to drive a 300% increase in estimating product sales from 1992-1999, achieved by partnering with the Vice President of Sales during all sales cycle stages

 

Education

Bachelor of Science, Psychology, Oregon State University

Involvement

Member, Oregon State Alumni Association

Alumni Member, Alpha Chi Omega Sorority-Oregon State University

Member, House Corporation Board

Liaison and Event Coordinator, Parent Club

 

 

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