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Yyyyyy x. yyyyyy
- 3767 North Hills Dr.Ÿ North Richland Hills, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com
IT Security Operations Management
Qualifications Profile
Highly self-motivated and results-driven professional with more than 15 years of experience with the last 6 providing high-performance IT Security Systems administration in a financial service business.
Detail-oriented, analytical and methodical with critical thinking to resolve work issues even under stress.
Flexible and adaptable with quick learning abilities to reach high productivity levels in fast-paced work environments and new or demanding assignments.
Well-organized with multitasking skills that optimize limited resources to achieve outstanding results.
Strong people management and interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues across diverse ethnicities.
Key Expertise
IT Security Administration
Technical Service Support Administration
IT Security Systems Installation, Configuration, & Maintenance
Total Quality Management
Process/Workflow Improvement
Continuous Quality Improvement
Relationship Management (Customers, Public, & Suppliers)
Productivity Improvement
Inter-Office Coordination
Negotiations & Diplomacy
Policies & Regulatory Compliance (i.e. OSHA, etc.) Staff Supervision & Training
Office & Staff Administration
Office Supplies Inventory
Records & Document Management
Project Management
Concurrent Project Management
Systems/Business Needs Analysis
PERT/CPM Charting & Documentation
Project Progress Documentation
Project Budget Administration
Post Implementation Support
Project Performance Review
Technical
Firewalls, Intrusion Detection, Anti-Virus, Anti-Malware, & Internet Security
MS Office (Word, Excel, PowerPoint, Access, & Outlook)
Email/Webmail, Web Research, Social Networking, & Online
Collaborative Computing
Professional Experience
IT Security Project Management
Installed, configured and monitored the performance of firewalls, email and Internet content filtering systems for a network.
Audited systems for the CIO and HR management, and administered permissions for network and VPN access.
Identified and addressed security issues in IT projects and filed incident reports as needed.
Installed, configured and updated anti-virus systems as well application patch updates.
Oversaw the performance of system intrusion detection and prevention systems
Managed and served as Point-of-Contact with a 3rd party IT vendors on security issues with IT projects and on-going contracted IT services.
Provided on after-offer-hours oversight on security alerts and firewall changes. Logged security events and incidents reporting on details directly to the CIO and board members of the organization.
Coordinated security projects between departments and IT vendors.
Compliance Management
Ensured compliance with the Gramm-Leach-Baley act and other laws that involved securing personal information for members of a credit union.
IT Systems Security Administration
Provided administrative support in security systems operations, processing all incoming and outgoing correspondence, maintaining schedule/appointments for the department head, and administering to logistics requirements of security advocacies, corporate/department events, and meetings.
Maintained logs with appropriate information for client/end-user issues relating to IT security and services in managing IT resources.
Maintained and administered websites, uploading approved images and content to further its objectives of IT Security advocacies, information dissemination and community involvement.
Yyyyyy x. yyyyyy
- 3767 North Hills Dr.Ÿ North Richland Hills, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com
Professional Experience (continued)
Systems Maintenance
Independently determined and assessed maintenance requirements, servicing complex orders for IT systems and electronics, both software and hardware, ensuring the work orders were completed on time and to the satisfaction of clients/users.
Diagnosed and repaired electronic and electrical equipment in the University, conducting preventive and corrective maintenance, calibration, adjustments, configuration, and testing based on verified performance standards.
Work History
Xxxxxx Trust Credit Union Ÿ Mansfield, XXXXXX
IT Security Coordinator Nov 2010 Jan 2016
Premier Designs Ÿ North Richland Hills, XXXXXX
Admin Assistant Jul Nov 2010
University of Xxxxxx at Arlington Ÿ Arlington, XXXXXX
Maintenance Worker II Feb 2005 Jul 2010
Electrical Electronic Services Ÿ Arlington, XXXXXX
Journeyman Apprentice Dec 2002 Jan 2004
Poly America Ÿ Grand Prairie, XXXXXX
Forklift Packer Jul 2002 Nov 2002
Ace Hardware Ÿ Arlington, XXXXXX
Sales Associate May 2001 Jul 2002
Education & Credentials
UNIVERSITY OF PHOENIX Ÿ Phoenix, AZ
B.S. in Information Technology (2012)
A.S. in Information Technology (2010)
Licensure
IT Security Certification (Exp. June 2016)
Professional Affiliations
Collection Volunteer, Toys for Tots (2015) | SPCA (2015)
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