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Accomplished retail management leader with a consistent, proven track record of achievement.
Consistently ranked at or near the top compared to peers for sales, profit, shrink and customer satisfaction.
Outstanding ability to build and lead teams and improve employee engagement scores.
Excellent listening, verbal communication and interpersonal skills to collaborate effectively with colleagues.
Impeccable judgment and stellar attention to detail skills in order to achieve job goals.
CVS Pharmacy Sept. 2015-Present
Store Manager (Mar. 2016-Present)
Demonstrate excellent listening, verbal communication and interpersonal skills to achieve performance goals.
Lead a diverse team of personnel to provide exceptional service to customers, including hiring staff members.
Train, mentor and coach team members on best operations, sales and customer service practices.
Communicate effectively with regional field managers, and personnel at internal call centers, distribution centers and Customer Support Center headquarters.
Create and manage a budget, including monitoring daily profit and loss and creating employees based on needs.
Analyze existing store inventory and order new products or store supplies as needed.
Recognized as the most profitable location in the district.
Improved store growth more than 40% so far in 2017.
Ranked No. 2 in the district for achieving Store Health metrics.
Store Management Trainee/Shift Supervisor/Assistant Store Manager (Sept. 2015-Mar. 2016)
Completed a comprehensive corporate training program to become a Store Manager.
Learned about major aspects of what makes CVS a successful business.
General Manager, Blick Art Materials 2011-May 2015
Led daily operations of a $10 million retail store on 6th Avenue in Manhattan, New York, NY.
Supervised up to eight managers and up to 50 sales associates, as well as operations, inventory, physical plant maintenance and merchandising.
Trained general managers on the companywide rollout of a new scheduling and payroll system, Dayforce, including creating the manager and employee handbooks.
Acted as Market Manager upon acquisition of Utrecht Art Supplies, assisting with training managers on processes, procedures and philosophies as well as new merchandising and marketing initiatives.
Served as District Training Manager of New York market while simultaneously operating the flagship store.
General Manager, Blick Art Materials (continued from page 1) 2011-May 2015
Exceeded sales, profit and labor goals over the first 24 months after leading opening of flagship 6th Avenue location in Manhattan, beating the opening deadline and surpassing opening day weekend sales goals.
Successfully opened the Paramus, NJ location, meeting the sales and profit goals.
Received exceptional annual reviews based on sales, operations and staff development.
Mentored and encouraged successful employees to positions in leadership.
Chosen to train new hires for five locations during peak season and provide uniform on-boarding.
General Manager, Borders Books & Music 2006-2011
Led a team up to 30 personnel while procuring corporate and educational accounts to support the business, institution and government Services program that generated additional revenue for the location.
Turned around several underperforming locations by improving staff and efficiency.
Saved nearly $175,000 at one location within 12 months for reducing shrink from 4.8% to 1.5%.
Maximized sales and improved space utilization after designing and implementing new merchandising processes.
Enhanced inventory processing as a result of creating and implementing new procedures.
Assistant Store Manager, Linens n Things 2004-2006
Led a team of employees while also overseeing merchandising; inventory control; and shipping.
Interviewed candidates for employment opportunities, and hired associates that were an ideal fit.
Trained, mentored and coached new employees on best practices of sales, customer service and operations.
Led the district in sales, shrink control, customer service and retention of staff in both 2004 and 2005.
Achieved more accurate deliveries and efficient processing of incoming product after helping to create and implement new company receiving procedures.
Assistant Store Director, Circuit City 1995-2004
Bachelor of Science (BS), Behavioral Psychology, Jacksonville State University; earned 1998
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