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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx | abc@xyz.com
Date
Hiring Agent Name
Title
Company Name
Address
City/State/Zip Code
Dear__________________:
I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.
As demonstrated in the accompanying resume, my qualifications include 20+ years of professional experience delivering high quality technical support in fast-paced environments. I have applied my skills and knowledge toward implementing innovative technical solutions to significantly increase efficiency throughout daily operations. To complement this background, I possess top-notch organizational, problem solving and analytical skills.
As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization and look forward to interviewing with you in the near future.
Sincerely,
Eric McCumsey
Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx | abc@xyz.com
Profile of Qualifications
Detail-oriented professional possessing 20 years of experience delivering high quality technical support.
Dynamic interpersonal skills, instrumental to simplifying complex technical concepts.
Regarded for the ability to design and implement innovative technical strategies to significantly increase efficiency throughout daily operations.
Skilled in steering all project phases to an on-time completion.
Extensive experience in network design, data security, remote user support and telephony / PBX administration.
Key Achievements
Succeeded in improving incident response and resolution times by 30%+.
Ensured connectivity for 50 remote business offices / computer labs while reducing service requests by 20%.
Steered network infrastructure build-out project to an on-time, within budget completion.
Utilized strong leadership skills to strategically build IT team of three members.
Strategically identified opportunities and developed innovative enterprise-wide WAN solution.
Succeeded in promoting business continuity by implementing highly effective disaster recovery (DR) plans.
Technical Proficiencies
Software: Windows 10, Windows 7, MS Office 97-2016, Office365, Android, OpenOffice, Adobe Creative Suite, IE, Chrome, Firefox, McAfee, Symantec, Cisco AMP, Malwarebytes, Cisco Umbrella, LogMeIn, Dropbox, WebEx, Skype, FileZilla and Cisco Meraki.
Hardware: PCs (Dell, HP and IBM), Laptops (Dell, Toshiba, HP, Lenovo and Sony), Servers (HP, IBM, Cisco and Dell) Projectors, Docking Stations, Video and Sound Cards, Motherboards, Network Adapters, SCSI and RAID Arrays, Scanners, Backup Tape Drive/Libraries, HP, Ricoh, Xerox, and Lexmark Printers, Smartphones, Tablets, Multi-Monitor Arrays, Structured Cabling, Wireless HDMI and APC UPS.
Network: Windows Server 2000-2016, Exchange Server 5.5-2010, vSphere 5.5-6.0, Routers, Switches, VLANs, GPOs, Active Directory, TCP/IP, DNS, DHCP, FTP, POP3, SMTP, VOIP, Datacenter Provisioning and Management, MPLS and Fiber
Professional Synopsis
Goodwill Industries of the Greater East Bay, Oakland, CA 2010-2017
IT Technician
Leveraged strong IT knowledge to deliver top-notch support to end users across 40 retail branches.
Devised strategic plans and significantly increased efficiency throughout daily operations.
Demonstrated an ability to resolve and troubleshoot technical issues in a timely manner within a fast-paced environment.
La Bodega Home Furnishings, Oakland, CA 2000-2007
Webmaster / Software / Hardware / Networking Consultant
Developed highly engaging website content to boost overall company exposure.
Succeeded in maintaining company website.
Used strong technical skills to successfully configure e-mail accounts for domain site.
MSH Entertainment, San Francisco, CA 1997-2000
Software / Networking Consultant
Delivered top-notch technical support to end users of Win 3.1 95 & 98.
Utilized strong communication skills to simplify complex technical concepts and provide highly informative consulting on software / hardware purchases in regard to computer security.
Succeeded in networking 15 systems throughout office complex.
Conducted in-depth training on MS Office Suite to significantly increase efficiency throughout all office operations.
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