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Yyyyyy x. yyyyyy

3421 Hera St. NE | Lacey, XXXXXX xxxxxx xxx-xxx-xxxx |


Executive Profile: Operations Manager


Tenacious senior corporate officer with a proven history of exceling in high-pressure, fast-paced environments. Developer of processing strategies used to swiftly disseminate information. Creator of organizational processes within business factions of varying sizes. Focused and inquisitive leader, adaptable to dynamic cultures and personalities. Skilled in developing teams comprised of managers, leads and direct reports, focused on sustaining cross-functional relationships. Effective in establishing sustainable processes and controlling costs to generate incremental gains and uphold levels of operational efficacy. Seeking a role in the retail sector that will allow for a more traditional schedule, but open to overtime.


Career Highlights


         Possess noteworthy expertise in operational management, including financial oversight, Lean strategic planning and critical problem solving; particularly effective in founding and sustaining processes and controlling costs (Lowe s)

         Supervised three inventories by finely-tuning communications; collaborated with the Inventory Team prior to, during and after in an effort to maximize results, which improved capture rates for sequenced inventories (Lowe s)

         Stabilized the Plumbing Department, replaced the Department Manager and formed a defined responsibility routine (Lowe s)

         Played a key role in driving to store growth from $36M to $40M (Lowe s)

         Began tenure with company at the Fort Collins, CO location, then xxxxxxs chosen to move to a downtown location in Denver and again to Loveland due to innate ability to readily adapt to evolving environments (Ann Taylor)

         While in Loveland, worked at Ann Taylor Loft part-time for a few months then in a Lead/Key Holder role from 2006-2007

         Additional core skills include time management, organization, self-discipline, interpersonal communication, multidisciplinary supervision, resource allocation, retention and personnel morale, among others


Professional History



Lowe s INC.

Operations & Administration Manager, 2015-2017

         Directed each assigned location to incrementally gain and maintain operational efficacy

         Built strong building teams focused on cross-functional collaboration and diversity advocacy in professional settings

         Hand-chosen to be a part of the Area Operations Manager (AOM) Training Program for 90 days

o   Included travel to other stores with Area Team members to discuss with said members their roles

o   Conducted individual training with assigned mentor once weekly

o   Allowed for better-prepared candidates to take on the AOM role
in the future

         Slashed lost money amounts by performing detailed research to determine the root cause of expenses related to damages incurred for product and at customer s homes; also examined the need for a rental truck

         Noted a need for restructured processes used to release product checks and balances, e.g. tracking sheets for customer experience; produced a 10% increase in deliveries and validated a need for an extra vehicle and a dedicated Department Manager

         Within three months the aforementioned xxxxxxs in place; also cut damages and daily customer complaints to 1-2 per month


Assistant Store Manager: Plumbing and Electrical, 2014-2015

         Replied to comments or concerns from personnel and customers while steadily monitoring customer service delivery

         Stringently adhered to monthly targets, established for product budgeting and labor costing purposes

         Created an ownership dynamic fueled by the new Department Manager, through to Sales Specialists and various Associates; yielded a 15% sales increase with accurate inventory to support the trend over the course of two quarters

         Selected to participate in a focus group to reassess the company s interviewing process; went through trial and error discussion on which questions were best fitted for each job category, which resulted in candidates being placed in roles they were optimally suited for

         Balanced the cash office/safe upon noting that it xxxxxxs not accurate by slightly over $5K; notified the AOM once an intricate review xxxxxxs completed on the paperwork produced on the day in which the error took place

o   Found and rectified error xxxxxxs found; AOM critiqued findings in person and xxxxxxs thoroughly impressed

o   Unearthed a training opportunity that xxxxxxs communicated to all market stores to avoid similar error occurrences


Yyyyyy x. yyyyyy



Operations & Administration Manager, 2012-2014

         Supervised and guided personnel to make certain they delivered top-tier customer service and garnered impressive sales at all times

         Led personnel functions such as hiring, scheduling and training efforts

         Oversaw inventory controls and made sure the store stayed on budget at all time

         Served in a key role to open a new store; founded a hiring office, led recruiting efforts and interviewed potential new Associates

         Strategized the receipt of over 100K different items by determining which products would sell best in the local market; in its first year, the new location finished at $28M (August-February) and the second year at $34M (February-January) 

         Tenaciously negotiated contracts between third-party installers and the location via a series of meetings, site inspections and report development processes; finalized a longstanding, open relationship rooted in trust between Installers, the store and patrons


Department Manager Admin/Customer Service, 2010-2012

         Actively supported daily operations by supervising staff; included planning, organizing and implementing sound administrative systems

         Commonly applied problem solving acumen to craft action plans involving payroll, staffing budgets and financial statements

         Implemented forecasted communication on upcoming supply orders in comparison to set budgets; provided accountability to all departments to manage their supplies as needed 

         Took on additional duties independent of assigned responsibilities within the role; sought to further develop and refine conflict resolution skills through mitigation of both customer and associate incidents


Ann Taylor

Assistant Store Manager-Operations, 2008-2010

         Ran an entire store location with precision and attention to detail

         Worked directly on the shop floor; stayed in continued contact with customers and employees to make certain that staff offered superb customer service

         Oversaw fiscal store functions as well while serving in a people management capacity

         Performed in an operations role; participated in conference calls to identify client patterns and new company strategies within operations by keeping detailed notes and then disseminating information to the team

         Developed and utilized sound observation skills in managing Associates; developed workflows to ensure the right person xxxxxxs in the proper place in order to best suit stores trends

         Kept detailed records and developed a supply tracking system for payroll and schedules

         Kept budgets and monitored trends that needed to be addressed swiftly


Education & Credentials


Bachelor s Degree, Classical Studies-Europe, Colorado State University

Bachelor s Degree, International Affairs-Europe with French Minor (Written Translation), Colorado State University

Certification, International Tour Director, International Tour Management Institute


















Yyyyyy x. yyyyyy

3421 Hera St. NE | Lacey, XXXXXX xxxxxx xxx-xxx-xxxx |



March 16, 2018



Hiring Agent Name


Company Name


City/State/Zip Code



Dear [Hiring Agent Name],


I am pleased to submit my application materials for the (INSERT TITLE OF TARGET POSITION) vacancy and am submitting my documents for your review. As illustrated in the accompanying resume, my professional qualifications include the following accomplishments:


  • As a management-level professional, I bring to any position years of progressive retail management experience. I am skilled in the areas of operations coordination, staff supervision and personnel training, among others.


  • Over the course of my career, I ve proven myself adept in guiding and inspiring my peers and superiors to be successful in their respective roles. I lead by example and am able to develop and maintain relationships with stakeholders at all levels, both individually or within a team.


  • I have a proven record of delivering direction and guidance in deadline-driven, fast-paced environments that call for flexibility, time management and the ability to excel under pressure. I am often regarded by others as a valuable guide and mentor. This will serve me well in any executive-level position.


  • Additional core competencies include Strategic Planning, Critical Thinking, Employee Relations, Communications and many others. My diversity of experience includes lending to processes that drive effective change. I am able to identify points of progress and areas for improvement.


  • Besides my strong career background, I also have a Bachelor s Degree in Classical Studies-Europe, a second degree in International Affairs-Europe with a French Minor focused on Written Translation, along with a Certification as an International Tour Director from the International Tour Management Institute.


I am a focused, capable and highly experienced applicant committed to supporting the long-term goals of an innovative, reputable firm. I am confident that I could be a valuable asset to your organization, and look forxxxxxxrd to interviewing with you in the near future.


Yours Truly,

Yyyyyy x. yyyyyy

Enc. Resume




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