Results-Focused Leader Committed to Influencing Employees to Align with an Organization s Mission, Value, Value, and Goals

Organizational Development ￨ Change Management ￨ Diversity / Inclusion ￨ Process Optimization

Workshop Development ￨ Adult Learning Principles ￨ Workplace Culture Change ￨ Best Practices

Strategic Planning ￨ Organizational Psychology ￨ Trends Tracking ￨ Coaching ￨ Theories / Tools

Team Building / Training ￨ Staff / Systems Consulting ￨ Staff Engagement ￨ Performance Management

Highly Accomplished Ph.D. in Organizational Psychology who promotes sound decision-making to continually reflect positively on multi-site initiatives and seamlessly align with an employer s objectives. Top Performer who offers solutions-centric critical thinking for insightful, change-oriented results, and who rises above challenges to attain winning outcomes, including quickly adapting to evolving scenarios. Excellent Communicator who develops synergistic relationships with key decision-makers, and who leads multidisciplinary teams by example and with ethics and integrity.

Core Competencies Include:

  Continually analyzing data and determining optimal solutions to exceed critical goals.

  Actively upholding cutting-edge business skills and up-to-date industry trends awareness.

  Applying theories and strategic models of organizational psychology to enhance the workplace.

  Proactively resolving conflicts and promoting mutually beneficial negotiations among diverse parties.

  Providing hands-on leadership support always willing to go the extra mile to surpass the status quo.

Orion Healthcare Solutions, LLC (2015 Present)

Consultant Organizational Psychology ￨ Organizational Development

Capitalize on the opportunity to lead forward-thinking leadership program development and implementation while coordinating and managing two annual 2-day off-site leadership retreats focused on Establishing the Leadership Development Institute, Creating New Leader Orientation, and Developing New Employee Orientation Programs. Deliver 1:1 coaching and development to physicians, leaders, residents, executives, and employees, including completing comprehensive needs assessments and providing written plans of action with objectives to be completed during coaching sessions. Direct diverse workshops, including Effective Communication in Healthcare, Stress Management, Managing Low Performing Employees, Employee Engagement Strategies for Leaders in Healthcare, Cultivating the Patient Experience A Disney Approach, Myers-Briggs Type Indicator, Compassion Fatigue, Building Trust in the Workplace, The Five Dysfunctions of a Team, Increasing Employee Engagement & Satisfaction, and Hiring for Fit. Uphold personal responsibility for all physician and resident support services, as well as burn out prevention, treatment and education, compassion fatigue, stress management, and communications improvements. Promote seamless organizational change, systems thinking, strategic planning, team design / development, performance management, process improvement, and client service management, and actively deliver strategic executive coaching and consulting to senior-level leadership personnel regarding overall practices. Coordinate, execute, and interpret annual physician engagement surveys.

  Consult with executives and senior leadership regarding decisions impacting people and systems.

  Develop programs, policies, and processes to manage disruptive physician behavior with solid results.

  Lead beneficial workshops and educational opportunities for physicians, physician teams, and residents.

Xxxxxx Integrated Health System, Phoenix, XXXXXX (2008 2015)

Vice President Organizational Development ￨ Patient Experience (2010 2015)

Directed strategic initiatives for the entire system to advance the patient experience across 12 Family Health Care clinics, 10 behavioral health units, a 424-bed hospital, and a comprehensive health care clinic. Directed a 30-member team in Organizational Development, Education, Volunteer Services, Office of Patient Experience and Spiritual Care Departments. Actively partnered with staff, physicians, and leaders to develop and implement processes to continually improve the patient experience. Met with physicians to discuss changes and improvements in patient perception of care and decreased wait times. Delivered 1:1 coaching to physician teams, residents, executives, nursing leaders, and staff, including completing assessments and written plans of action. Directed physician leadership development workshops and coached leaders and department chairs. Developed annual physician engagement surveys and interpreted core results.

  Led individual behavioral coaching with physicians struggling with behavioral opportunities.

  Delivered internal consulting and education to senior leaders and directors regarding HCAHPS.

  Designed and developed unique initiatives to positively impact employee and patient satisfaction.

  Coordinated and led committees on patient experience, employee engagement, and quality practices.

  Defined action plan deliverables and actively measured progress toward improving patient experiences.

  Used gap analysis, data collection, and resourceful problem-solving to define improvement opportunities.

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Xxxxxx Integrated Health Systems, Phoenix, XXXXXX (continued)

Director Organizational Development ￨ Education (2008 2010)

Strategically steered the development and management of results-focused organizational efforts to promote continued excellence in employee and patient satisfaction, including recruiting, training, mentoring, and managing a details-oriented team of 20 employees, as well as developing new policies to promote synergistic new employee and new leader orientation. Promoted strategic consulting on system organizational changes, systems thinking, strategic planning, team design / development, performance management, process improvement, leadership development, and client service management. Planned and implemented complex origination interventions. Led workshops as an SME in Effective Communications in Healthcare, Stress Management, Managing Low Performing Employees, Employee Engagement Strategies for Leaders in Healthcare, Cultivating the Patient Experience A Disney Approach, Myers-Briggs Type Indicator, and Compassion Fatigue.

  Delivered dynamic executive coaching and consulting to senior leadership teams.

  Led two annual 2-day leadership retreats and designed new leadership development programs.

  Promoted innovation as a catalyst for new ideas by connecting staff to resources and support services.

Banner Health, Phoenix, XXXXXX (2003 2008)

Director Organizational Psychology (2005 2008)

Led targeted decision-making in delivering organizational development and change management services system operations for 10,000+ Banner employees, including positively influencing interventions to support the organization s business direction. Directed workshops as an SME in Effective Communications in Healthcare, Stress Management, Managing Low Performing Employees, Employee Engagement Strategies for Leaders in Healthcare, Emotional Intelligence, and Compassion Fatigue. Designed complex interventions affecting multiple departments or facilities, including conducting assessments and gap analyses to support organizational design. Served as a catalyst for new ideas by connecting employees to resources and support services to further new idea generation and growth. Collaborated with senior business partners on HR strategic initiatives. Directed consultation on systemwide changes, thinking, and planning.

  Used key indicators and evaluation methodologies to direct focus.

  Delivered essential performance coaching to organizational leadership teams.

  Conducted unionization avoidance audits with 123 department directors and managers.

  Expertly assessed culture of the organization to make key recommendations and meet initiatives.

  Led hospital-wide workshops regarding unionization avoidance strategies to 540 department leaders.

  Continually enhanced performance and built high-quality relationships with multifaceted work groups.

Employee Support Specialist (2003 2005)

Expertly influenced organizational interventions that supported strategic direction in administration and valuable decision-making initiatives, including applying theories and strategic models of organizational psychology to plan, design, and implement complex origination intervention affecting multiple departments to build an integrated organizational culture. Designed and led sessions to develop quality relationships by implementing organizational psychology theories and tools. Consulted on issues related to organizational behavior, structure, change, and reinforced values and mission. Designed, modified, and delivered curriculum via utilization of adult learning principles and established instructional design models.

  Successfully directed critical on-the-job learning and succession planning.

  Delivered leadership development and training, as well as new employee orientations.

  Provided performance coaching to administrators, directors, managers, supervisors, and employees.

  Proactively resolved key team conflicts while promoting educational programs for change management.

Rio Salado College, Goodyear, XXXXXX (1999 2003)

Instructor Leadership Development ￨ Organizational Development ￨ Management

Played a vital role in developing a solutions-centric curriculum for a Leadership Development Program, including leading instruction on Organizational Development, Change Management, Organizational Psychology, Workplace Violence, Effective Communication, and Work Style Differences. Linked students with colleagues for internship and practicum work.

  Launched community workshops on decreasing violence and stress in the workplace.

  Supported successful writing of 2 grants for funding additional department programming.

Doctorate of Philosophy in Organizational Psychology Rushmore University

Master s Degree in Education & Psychology (Organizational Development) Northern Xxxxxx University

Bachelor of Arts in Behavioral Science Xxxxxx State University

Certified Facilitator Myers-Briggs Type Indicator ￨ Certified Mediator State of Xxxxxx

Certified Compassion Fatigue Specialist ￨ Certified Critical Incidence Stress Management

Certified Facilitator Building Personal & Professional Confidence ￨ Certified Emotional Intelligence

Certified Facilitator Effective Communication Healthcare ￨ Certified Unionization Avoidance Specialist