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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ●

Administrative Professional

Escrow ~ Office Management ~ Executive Assistance ~ Reception ~ Administrative Support




  • Possess more than 12 years of administrative experience with particular strengths in calendar management, client reception, escrow services, data collection, human resources, mail distribution, and composing reports.
  • Strong capabilities in orchestrating travel logistics, facilitating positive customer relations, arranging onsite and offsite meetings, and personnel development.
  • Excellent computer skills; proficiently maintain spreadsheets, forms, charts, and databases to track vital business information.
  • Resourceful, methodical, diplomatic, and proactive with a solid reputation for integrity and commitment to confidentiality.
  • Dependable problem solver with demonstrated expertise in managing business correspondence, expense tracking/reporting, accounting, contract administration, and vendor relationship management.
  • Adept at streamlining workflow processes, motivating personnel, and maintaining high volume of files.
  • Able to establish effective and cohesive working relationships with all levels of an organization.


Professional Experience


First American Title New Homes, 2015 to 2016

Escrow Assistant (contract)

         Extensively supported three escrow officers in all aspects of new home escrow and closing services.


Fidelity National Title, 2015

Escrow Assistant (contract)

         Performed administrative functions encompassing guest reception, scheduling meetings, setting up video conferencing technology, distributing incoming and outgoing mail, replenishing office supplies, and administering branch orders and files.

         Aided branch manager and escrow officers in resale and refinance escrow transactions and served as direct back-up to high-performing escrow officer ranked #5 industry-wide.


Loyalty Lab, TIBCO, 2013 to 2015

Office Manager / Executive Assistant to Vice President (contract)

         Delivered quality executive support to all senior management within office including Vice President, Human Resources Manager, and General Manager.

         Screened and routed incoming calls, maintained customer files, and effectively managed up to 10 conference room calendars in Outlook.

         Prepared broad-based correspondence for executive management, and scheduled appointments, conferences, and meetings.

         Processed, tracked, and maintained contracts for customer renewal business.

         Compiled agenda packets for Board meetings and attended meetings to record minutes.

         Created, updated, and maintained a wide range of statistical reports and Excel spreadsheets.

         Applied dynamic organizational skills toward participating in office relocations and installations and coordinating large office functions and special events.

         Served as member of emergency response team based on excellent crisis management abilities.

         Successfully reconciled expenses for senior management to eliminate six months of backlog.

         Fostered invaluable relationships to fortify alliance between two locations and enable acquisition of critical resources.


Continued ►



Professional Experience continued Yyyyyy x. yyyyyy Page 2 of 2


North American Title and Escrow, 2013

Escrow Assistant / Receptionist (contract)

         Oversaw administrative functions for three offices including branch order management, reception, scheduling meetings, inventory management, video conferencing, auditing branch files, and distributing mail.

         Partnered with branch manager and escrow officers to process resale and refinance escrow transactions.

         Functioned as direct back-up to between three and six escrow officers.

         Assisted in guiding efforts to maintain exemplary productivity within newly formed Short Sale department.


General Asset Preservation, 2009 to 2013

Office Manager, Direct Assistant to CEO, Project Coordinator, Receptionist

         Played an integral role in human resources administration including tracking staff time & attendance, performing new hire orientation, and processing W-4s and I-9s.

         Educated new personnel in safety compliance, sexual harassment, and healthcare benefits administration.

         Participated in accounts receivable and payable, and held responsibility for equipment maintenance such as copiers, computers, and vending machines.

         Proficiently operated multi-line phone system, shipped packages domestically and internationally, scheduled office meetings, and arranged GoToMeetings.


North American Title and Escrow, 2007 to 2009

Escrow Assistant / Receptionist

  • Played a pivotal role in steering productive operations across three offices by greeting visitors, answering incoming calls, organizing files, preparing branch orders, and maintaining calendar.

         Ordered office supplies as needed, scheduled meetings, set up WebEx/video conferencing, and prepared all shipping and receiving documentation.

         Assisted branch manager and escrow officers in all areas of resale and refinance escrow transactions, and served as direct back-up to up to six escrow officers.


Matrix Real Estate Services, Martinez, CA, 2005 to 2007

Executive Assistant / Receptionist / Property Administrator

         Oversaw administrative needs of CEO and department heads by managing full-scope front desk operations including routing calls, responding to tenant issues or complaints, accurately processing vendor payments, and greeting guests and clients.

         Maintained calendars for property managers, coordinated staff training and meetings, participated in payroll processing, and closely tracked monthly branch expense reports to validate adherence to budget.

         Composed and disseminated correspondence to owners and tenants.


Higgins Purchasing, Walnut Creek, CA, 2004 to 2005

Project Manager / Purchasing Agent

         Spearheaded calendar management including reserving conference rooms and arranging audio/video equipment for meetings.

         Procured FF&E (furniture, fixtures and equipment) for hotel renovations, pre-openings, and installations in alignment with budget limitations.

         Purchased office supplies and software, exhibiting strong talents in persuasively negotiating pricing, rebates, and discounts with vendors.

         Reliably steered project delivery within defined timelines and budgets.

         Drove bidding process to include sourcing supplier alternatives, selecting vendors, and analyzing tenders.

         Joined forces with project managers and accounting staff to swiftly resolve invoice issues.


Alliance / Ticor Title, Danville, CA, 2003 to 2005

Escrow Assistant / Direct Personal Assistant to Branch Manager

         Efficiently processed resale and refinance escrow file transactions, answered high volume of incoming calls, courteously greeted clients, and administered all branch orders.




Microsoft Office (Word, Excel, Access, PowerPoint, Outlook), Adobe Acrobat, Google+, GoogleDocs, WebEx


Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ●




















I am currently exploring opportunities as a (INSERT JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.


I bring to you solid experience in supporting a vast range of administrative operations for senior-level management, outstanding talents in the complete spectrum of escrow services, and an exemplary blend of expertise in project coordination, vendor management, human resources, purchasing, and contract administration. To complement these qualifications, I offer a resolute commitment to driving continuous improvement within the organization which is paramount to maximizing cost containment and achieving consistent revenue growth.


If selected to join your team, you will find me to be a self-motivated, discreet, and efficient professional committed to supporting you in achieving your objectives through flexibility, a collaborative work ethic, and polished communication skills. I am confident that I would be a valuable asset to <INSERT COMPANY NAME>, and look forward to interviewing with you in the near future.






Yyyyyy x. yyyyyy










Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ●


















Dear _______________________:


I would like to thank you for providing me the opportunity to interview with you and discuss the exciting (INSERT TARGET POSITION) position currently available with your company. Having gained a deeper insight into the job requirements and your objectives, I am confident you will find me to be a valuable participant in achieving your goals.


As discussed, I am an enthusiastic and disciplined professional eager to launch a successful career as a dedicated member of your staff. I believe you will find my dynamic (LIST A FEW SKILLS OR QUALIFICATIONS RELEVANT TO THE POSITION) skills vital to your operations and look forward to contributing to your success.


Should you have any additional questions, or to discuss future employment opportunities, please feel free to contact me at your earliest convenience. Again, thank you for the enlightening interview. I look forward to your response.






Yyyyyy x. yyyyyy

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