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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ~ abc@xyz.com
Career Profile
Driven, focused, and experienced administrative/managerial professional with 10+ years of experience and a significant background in overseeing day-to-day customer service and logistical operations within high-stress environments. Experienced in leading cross-functional teams, implementing standard operating procedures, and diffusing difficult customer service situations. Equipped with a keen ability to manage large-scale projects, implement process improvements, and foster positive rapport with vendors, clients, co-workers, and members of executive management.
Key Competencies
Administrative Support Security Checks Process Improvement Team Leadership |
Customer Service Fraud Detection Accounting/Bookkeeping Procedure Development |
Vendor Management Attention to Detail Staff Development Time Management
|
Professional Experience
US Customs and Border Protection, San Diego, CA January 2008-Present
Customs and Border Protection Officer
Directly managed several administrative and operational tasks within a high-stress environment with a focus on increasing productivity and efficiency
Complete physical security checks on travelers, cargo, and vehicles which requires a superior level of professionalism and attention to detail
Perform inspections of both commercial and personal vehicles located at land border crossings, oversee immigration checks, and identify fraudulent activity
Utilize superior communication and interpersonal abilities in order to foster positive rapport with others along with maintaining a keen knowledge of federal regulations and agency best practices
MBR Industries, Miami, FL March 2007-May 2007
Accounting/Bookkeeper
Coordinated several accounting operations which included research and analyzing equity and mutual fund data in addition to entering information into complex planning software
Developed in-depth financial spreadsheets, maintained investment databases, reconciled bank accounts, and completed in-depth comparative analysis of P&L versus budget
Delta Airlines, Miramar, FL January 2006-May 2006
Reservation/Sales Representative
Provided superior customer service and support to customers in addition to processing transactions such as ticket purchases, refunds, and reservation confirmation
Analyzed complex customer service situations and developed solutions, assisted with special projects as needed, and fostered a positive working environment at all times
Education
Master s in Science/Administration of Justice and Security, University of Phoenix
Bachelor of Arts, International Relations & Geography, Florida International University
Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ~ abc@xyz.com
Date
Hiring Agent Name
Title
Company Name
Address
City/State/Zip Code
Dear__________________:
I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.
As demonstrated in the accompanying resume, my professional qualifications include a strong background in administrative and managerial roles with experience in overseeing accounting/bookkeeping tasks, providing superior customer service to clients, and streamlining current processes. In addition, I have a keen ability to lead team members and analyze complex customer service situations.
To complement my professional experience, I also possess stellar interpersonal and communication skills with an impressive educational background which includes a Master s Degree in Administration of Justice and Security.
As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.
Sincerely,
Yyyyyy x. yyyyyy
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