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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ~ abc@xyz.com

 

Career Profile

 

Driven, focused, and experienced administrative/managerial professional with 10+ years of experience and a significant background in overseeing day-to-day customer service and logistical operations within high-stress environments. Experienced in leading cross-functional teams, implementing standard operating procedures, and diffusing difficult customer service situations. Equipped with a keen ability to manage large-scale projects, implement process improvements, and foster positive rapport with vendors, clients, co-workers, and members of executive management.

 

Key Competencies

 

       Administrative Support

       Security Checks

       Process Improvement

       Team Leadership

 

       Customer Service

       Fraud Detection

       Accounting/Bookkeeping

       Procedure Development

 

       Vendor Management

       Attention to Detail

       Staff Development

       Time Management

 

Professional Experience

US Customs and Border Protection, San Diego, CA January 2008-Present

Customs and Border Protection Officer

  Directly managed several administrative and operational tasks within a high-stress environment with a focus on increasing productivity and efficiency

  Complete physical security checks on travelers, cargo, and vehicles which requires a superior level of professionalism and attention to detail

  Perform inspections of both commercial and personal vehicles located at land border crossings, oversee immigration checks, and identify fraudulent activity

  Utilize superior communication and interpersonal abilities in order to foster positive rapport with others along with maintaining a keen knowledge of federal regulations and agency best practices

 

MBR Industries, Miami, FL March 2007-May 2007

Accounting/Bookkeeper

  Coordinated several accounting operations which included research and analyzing equity and mutual fund data in addition to entering information into complex planning software

  Developed in-depth financial spreadsheets, maintained investment databases, reconciled bank accounts, and completed in-depth comparative analysis of P&L versus budget

 

Delta Airlines, Miramar, FL January 2006-May 2006

Reservation/Sales Representative

  Provided superior customer service and support to customers in addition to processing transactions such as ticket purchases, refunds, and reservation confirmation

  Analyzed complex customer service situations and developed solutions, assisted with special projects as needed, and fostered a positive working environment at all times

 

Education

Master s in Science/Administration of Justice and Security, University of Phoenix

Bachelor of Arts, International Relations & Geography, Florida International University

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ~ abc@xyz.com

 

Date

 

 

 

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.

 

As demonstrated in the accompanying resume, my professional qualifications include a strong background in administrative and managerial roles with experience in overseeing accounting/bookkeeping tasks, providing superior customer service to clients, and streamlining current processes. In addition, I have a keen ability to lead team members and analyze complex customer service situations.

 

To complement my professional experience, I also possess stellar interpersonal and communication skills with an impressive educational background which includes a Master s Degree in Administration of Justice and Security.

 

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

 

Sincerely,

 

 

 

Yyyyyy x. yyyyyy

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