Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 ● (xxx-xxx-xxxx ● abc@xyz.com

Workshops ~ Seminars ~ Classroom Instruction ~ Counseling

Program Administration ~ Outreach ~ Community Services ~ Leadership

         Creative, detail-focused and energetic, with demonstrated success in designing, developing, and aligning educational strategies with specific client needs, and closely monitoring effectiveness.

         Considerable skills in needs analysis, education/career plan development, workshop facilitation, progress tracking, and performance measurement.

         Proven expertise in mentoring, coaching, counseling, motivation, and leadership.

         Adept at connecting with, educating, influencing, and managing people from all cultures and backgrounds.

         Able to promote and create a supportive learning environment to foster personal growth.

         Solid ability to think systematically and critically, facilitate change, forge relationships with internal and external stakeholders, and deliver high-impact lectures and seminars to convey information or transfer knowledge.

National Sourcing Inc., Tampa, FL, 2017 to Present

Education Services Facilitator

         Efficiently support Navy Fleet and Family Support programs by devising, delivering, evaluating, and continually optimizing workshops and seminars for life skills training and family life education.

         Structure classroom training, workshops, and seminars to facilitate personal and family readiness, as well as seamless adaptation to military life.

         Proactively orchestrate outreach efforts to support at-risk groups such as first-term service members, geographically separated or socially isolated families, single parents, foreign-born spouses, and others with special needs.

         Accurately input service data in computer systems to ensure meticulous tracking and program administration.

Serco, Inc., Baden-Wurttemberg, Germany, 2015 to 2016

Career / Transition Counselor

         Supported transitioning military personnel, federal civilians, and family members by conducting pre-separation briefings, and providing job assistance training and individual counseling.

         Interviewed clients to determine specific needs, prioritize issues, and prepare comprehensive transition plans.

         Provided referrals to appropriate resources when applicable, steadily tracked client progress, and proactively promoted secondary transition services to first sergeants, commanders, and other base officials.

         Facilitated support activities for groups which included spouses of transitioning military members, and played an integral role in coordinating job fairs and employer days.

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Axsium, Fort Leavenworth, KS, 2008 to 2010

Education Counselor / Administrative Assistant

         Performed broad-based administrative functions encompassing greeting clients, answering incoming calls, determining needs of service members, and providing appropriate direction and referrals.

         Supported, guided, and advised soldiers in applying for tuition assistance via web-based application.

         Diligently maintained up-to-date education records in filing system and database.

         Created, published, posted, and maintained schedules for courses and classroom/facility usage.

Borders Books & Music, Dallas, TX, 1995 to 1998

Assistant Manager

         Spearheaded full-scope retail operations including store opening and closing, merchandising, loss prevention, inventory control, cash management, marketing, community relations, and customer service & satisfaction.

         Applied dynamic leadership talents toward delegating tasks to dozens of staff members and providing constructive feedback as needed to enhance customer service.

         Fostered cohesive and respectful employee relations to optimize morale and productivity, and held accountability for conflict resolution, staff work schedules, and new hire training.

         Contributed to supporting networking efforts with local school districts and other area organizations for community-centered events to broaden store awareness, customer traffic, and revenue growth.

University of Saint Mary, Leavenworth, KS, 2010

Master of Arts in Education

University of Hawaii at Manoa, Honolulu, HI, 1993

Bachelor of Arts in Psychology

Hospitality Chair, Stuttgart Community Spouses Club

Alumnae Advisor, Alpha Gamma Delta, Austin Peay University

Book Fair Coordinator, Mahaffey Middle School

Kindergarten Reading Development, MacArthur Elementary School

Army Family Readiness Group Leader, US Army

Occupational/Speech Therapy Group, Colorado Springs, CO