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Yyyyyy x. yyyyyy

Xxxxxx, XXXXXX xxxxxx (xxx-xxx-xxxx



Qualifications for [ Insert Specific Job Title Here ]

Profit-Generating Leader Specializing in Improving Product Quality; Initiating Dynamic Systems, Processes, and Procedures; Identifying Cost-Reducing Opportunities; and Building a Strong Brand Image to Maximize Results


Project Management Program Management Quality Management ISO 9000 TL 9000

Continuous Improvement Root Cause Analysis Quality Tools / Methods Quality Audits / Metrics

Global Procurement Team Building / Training ITIL Process Management / Optimization Product Life Cycles

Corrective Actions Supplier Management Process Development / Implementation Site Relocations / Start-Ups


Highly Accomplished Quality / Project Management Leader who makes sound decisions to continually reflect positively on domestic / global operations initiatives in alignment with a company s vision, value, and goals. Top Performer who offers solutions-centric critical thinking for insightful, change-oriented results while maintaining cutting-edge knowledge and trends awareness. Out-of-the-Box Thinker who rises above challenges to improve the bottom line and achieve winning outcomes, including quickly adapting to evolving marketplace scenarios. Excellent Communicator who develops synergistic relationships with cross-geographical decision-makers, peers, suppliers, regulatory agencies, and customers, and who leads teams by example and with ethics and integrity to optimize success.


Professional Synopsis


Orora Visual, Mesquite, XXXXXX 2017


Director Program Management Quality

Capitalized on the opportunity to lead forward-thinking coordination and management of high-level, cross-site projects and programs for this nationwide printing, fulfillment, and packaging company. Continually implemented strategic processes, tools, templates, and metrics to maximize project success while coordinating and reporting on 10+ concurrent companywide projects to meet operational goals. Implemented site-specific Quality Management Systems.


  Successfully implemented improved corrective action processes.

  Efficiently managed tracking, closure, and reporting of corrective actions.

  Reworked process and policy documentation across all Mesquite site-based functions.

  Project-managed rebranding for five U.S. sites, including developing major customer ordering system, as well as seamlessly moving high-volume companywide fulfillment operations to a new building location.


PBM Graphics, Research Triangle Park, NC 2009 2017


Senior Program Manager

Strategically steered coordination and management of high-volume, cross-functional companywide projects and programs, including continually building and sustaining mutually beneficial customer and supplier relationships to boost success in competitive markets. Established a Project Management Office (PMO) encompassing all processes, tools, templates, and metrics to drive project efforts. Directed customer on-boarding, including facility and equipment build out, IT infrastructure, and fulfillment operations. Led fulfillment consolidation encompassing a single fulfillment Center of Excellence to improve processes and efficiencies and implement metrics.


  Profitably on-boarded $25+ million in new customer business.

  Successfully managed the major expansion of digital printing operations.

  Saved $340,000+ in annual costs by managing fulfillment consolidation processes.


CSC, Research Triangle Park, NC 2008 2009


Senior Quality Professional

Expertly developed, implemented, and ensured strict compliance with ITIL-aligned processes while managing a comprehensive Quality Council in exceeding daily objectives. Developed and implemented account quality programs and documentation control policy and processes to standardize document control activities across the account.


  Reduced incident backlog 50% by developing new Incident Management metrics.

  Improved processes and procedures to align with ITIL Service Transition and Service Operations.

  Promoted synergistic Change, Configuration, Release, Asset, Incident, and Problem Management efforts.


Yyyyyy x. yyyyyy

Page Two (xxx-xxx-xxxx



Professional Synopsis (continued)


Static Control Components, Sanford, NC 2006 2008


Director of Quality

Spearheaded quality-centric companywide operations across eight large-scale, locally based manufacturing, receiving, packaging, and shipping plants and seven globally based distribution centers. Led procurement, manufacturing, and sales of 11,000+ products used for remanufacturing laser jet and ink jet printers. Directed a top-performing team of 55 managers, engineers, and technicians tasked with quality planning and reporting, metrics development and implementation, and print lab testing for product development, as well as quality assurance, inspections, process development and implementation, RMA, supplier management, and corrective and preventative actions.


  Reduced defective product returns by 60%+.

  Successfully facilitated critical ISO 9000 implementation.

  Generated $600,000+ in annual cost savings via targeted improvements.

  Tripled print lab testing throughput with zero cost or increases in headcount.


Nortel, Research Triangle Park, NC 1997 2006


Senior Quality Manager Global Procurement (2005 2006)

Maximized quality-focused performance and bottom-line results while directing team and quality programs to support global supply management initiatives. Developed, implemented, and / or improved all policies, procedures, and standards to positively impact the organization, and continually tracked and managed supplier corrective actions across all supplier portfolios. Expertly developed standardized processes for supplier engagement and relationship management, and oversaw a comprehensive supplier metrics program.


  Reduced documentation 24% via optimal standardization and consolidation.

  Consolidated four systems into one organization-wide quality management system.

  Led the 40% expansion of the quality management system to include global supply centers.

  Expanded use of supplier scorecards from six suppliers to 104 strategic and preferred suppliers.

  Coordinated Six Sigma efforts and delivered training to enhance organization-wide quality awareness.


Senior Manager Quality Programs (1997 2005)

Played a vital role in leading a quality-driven team of 15 professionals in the targeted development, implementation, and maintenance of global quality programs. Effectively managed all internal quality audit program and external registration efforts. Directed development and improvement of Integrated Plan of Record (IPOR) system a project management tool for new product introduction, detailed tracking, and product life cycle management. Led development and implementation of companywide Corrective Action Register (CAR) tool a single tool to collect, track, and report company- and supplier-specific corrective actions.


  Led initial TL 9000 efforts to result in the first and largest TL 9000 registration in the world.

  Led a 42% decrease in registration costs via a unified quality management system project.

  Reduced ISO registrations from 36 to 7 the second largest single ISO registration in the world.

  Led a Customer Supplier Quality Program recognized by three largest customers (= $4+ billion revenue).

  Collaborated in developing first release of the TL 9000 standard as company delegate to the QuEST forum.


Additional Professional Experience in Quality Engineering and Calibration Lab Management Provided Upon Request


Education, Professional Development & Technical Summary


Associate of Science in Electronic Technology Excelsior University


Project Management Professional (In Process of Re-Certification) Project Management Institute


Former Certifications

Certified Manager of Quality / Organizational Excellence (CMQ / OE) Certified Quality Auditor (CQA)


Microsoft Office Microsoft Project Microsoft Visio Smartsheet SaaS Application


Yyyyyy x. yyyyyy

Xxxxxx, XXXXXX xxxxxx (xxx-xxx-xxxx





Hiring Agent Name

Company Name


City/State/Zip Code




I am exploring a new career opportunity within a challenging [ Insert Job Title ] role, and I believe that I can make a positive contribution to your success.


To acquaint you with my background, I can offer proven experience in domestic and internationally based Project Management, Program Management, Quality Management, Site Relocations / Start-Ups, Team Building / Training, Process Development / Implementation, Process Management / Optimization, Global Procurement, and Supplier Management. I am also well-versed in ISO 9000, TL 9000, Continuous Improvement, Root Cause Analysis, Quality Tools / Methods, Audits / Metrics, Corrective Actions, and ITIL, among other areas, and consistently achieve winning project outcomes due to my superior skills in critical thinking, time management, and attention-to-detail.


Recently, as the Director of Program Management & Quality for Orora Visual, I expertly directed profit-focused coordination and management of high-level, cross-site projects and programs for this nationwide printing, fulfillment, and packaging company. Within this role, I strategically implemented targeted processes, tools, templates, and metrics to maximize success while coordinating and reporting on 10+ concurrent companywide projects. Furthermore, I comprehensively implemented site-specific Quality Management Systems to meet operational goals.


A sample of my achievements included:


  Successfully implementing improved corrective action processes.

  Efficiently managing tracking, closure, and reporting of corrective actions.

  Reworking process and policy documentation across all Mesquite site-based functions.

  Project-managing rebranding for five U.S. sites, including developing major customer ordering system, as well as seamlessly moving high-volume companywide fulfillment operations to a new building location.


To complement this experience, please note that I earned an Associate of Science in Electronic Technology from Excelsior University. I am also in the process of attaining my re-certified Project Management Professional (PMP) credentials from the Project Management Institute.


As this is just an example of my abilities, please refer to my enclosed resume for additional experience in progressive quality leadership roles.


I am eager to discuss how my qualifications uniquely match your current and future needs, and look forward to interviewing with you soon.






Yyyyyy x. yyyyyy


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