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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Driven, focused, and hard-working Strategic Leader with 15+ years of experience and a proven ability to lead others and oversee daily operations within a variety of industries. Experienced in leading cross-functional teams, implementing streamlined operating procedures focused on improving productivity, and leading large-scale projects. Highly adept in increasing organizational productivity in addition to maintaining strong communication with co-workers, vendors, clients, and members of management.
Key Competencies
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Financial Management Strategy Development Operations Management Coaching/Training |
Staff Management Budget Management Customer Service Retail Banking Industry |
Team Leadership Financial Analysis Complex Problem Solving Process Improvement |
Professional Experience
Decatur Earthmovers Credit Union, Forsyth, IL June 2015-Present
Branch Manager
Direct day to day operations within a fast-paced retail banking environment with a focus on increasing productivity, efficiency, and organizational revenue
Supervise a team of staff members which requires providing individualized coaching/guidance in addition handing employee relations issues
Utilize superior communication and interpersonal abilities in order to diffuse escalated customer service issues, develop streamlined operating procedures, and handle loan processing tasks
Maintain a positive relationship with members of the community, identify/contact potential clients, ensure compliance with regulatory requirements, and facilitate staff training
Regions Bank, Decatur, IL August 2013-June 2015
Branch Service Leader
Coordinated daily branch operations which included creating Teller schedules, providing both individual and group training, and overseeing branch opening/closing procedures
Balanced Teller drawers on a daily basis, performed comprehensive branch audits, coordinate weekly operating meetings, and identified/sold banking products to clients
Carrolton Bank, Springfield, IL September 2000-December 2009
Retail Operations Supervisor
Managed retail banking operations which included Teller operations and customer service/sales in addition to handling human resource operations
Reviewed and balanced cashiers checks/money orders, processed new account openings, oversaw client estate accounts, and generated both monthly and quarterly reports
Acted as a Teller when needed which included identifying loan payoffs, processing payments, balancing ATM machines, and analyzing account transactions
Professional Training
Completed Training Includes: Financial Exploitation Training, Elder Abuse Training, Robbery Training, CUNA Mutual Training, and Financial Coaching
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