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Proficient, accomplished Hospitality professional seeking to apply comprehensive skill sets and years of experience to a rewarding new role.
Skilled in sales, staff leadership, problem resolution, organizational collaboration, financial management, quality assurance, personnel instruction and data analysis.
Highly accomplished in interpersonal communication, assessment of detailed criteria and preparation of comprehensive documentation.
Adept at and experienced in collaborating with diverse personnel to successfully attain program targets.
Skilled in providing superior customer service to ensure repeat business.
Manager, Ruby Tuesday 2017 - Present
Authoritatively direct all aspects of this restaurant, principally customer satisfaction, food safety and profitability.
Recruit, instruct, supervise, assist, professionally develop, evaluate, promote and if necessary terminate staff.
Diligently control expenditures, place orders for supplies, food & beverages, forecast budgets and draft invoices.
Ensure restaurant & employees project strong, professional image to ensure repeat business and sales growth.
Front Desk Supervisor, Hyatt Place 2016 - Present
Provide exemplary customer service, assist patrons with check in & check out and book reservations.
Offer detailed recommendations on local amenities, attractions and other features of surrounding area.
Knowledgeably answer phones, instruct new personnel, draft documentation and resolve problems.
Guest Service Agent, The Radisson 2016
Proficiently assisted clientele with various matters, such as placing reservations, offering recommendations on local things to do and addressing & resolving complaints.
Service Manager, Red Lobster 2015 - 2016
Accurately processed all financial concerns, including invoices, staff payroll, labor costs, supply expenses and other matters were taken care of.
Continually sought ways to minimize expenses, increase customer satisfaction and secure more favorable rates from vendors.
Flex Manager, Joe's Crab Shack 2013 - 2015
Effectively ensured patron satisfaction at all times by addressing complaints and resolving problems.
Skillfully assisted employees during high-volume times and ensured sufficient inventory-on-hand.
Knowledgeably instructed personnel in most-effective ways to perform work and facilitated spotless conditions.
Server and Bartender, California Pizza Kitchen 2011 - 2013
Provided superior customer service, mixed beverages, verified IDs and organized & cleaned work areas.
Continually monitored liquor inventory and managed controls for lighting & music to drive pleasant dining.
Guest Service Agent, Hilton Worldwide 2007 - 2011
Expertly communicated with patrons, provided exemplary customer service and recommended local amenities.
Nassau Community College
Associate of Applied Science - Hospitality Management, 2017
Culinary Arts Institute of Long Island
Certificate - Hotel Management, 2008
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