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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Experienced Strategic Leader with several years of experience within high-stress environments with a keen ability to lead others and increase organizational efficiency. Experienced in identifying and diffusing complex crisis situations, successfully maintaining rapport with individuals, and providing superior emotional support to at-risk individuals. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in handling large projects and working within cross-functional teams.


Key Competencies



         Crisis Management

         Industry Specific Research

         Team Leadership


         Community Involvement

         Strategy Development

         Oral/Written Communication


         Process Improvement

         Health Information Technology

         Complex Problem Solving




Child Development Course, Shoreline College, Seattle, WA (Currently Enrolled)

Abnormal Psychology Course, Seattle College, Seattle, WA

Graduate Psychiatry Theory Courses, Golden Gate University, San Francisco, CA

Master s Degree, International Affairs, Columbia University, New York, NY (3.5 GPA)

US International and Trade Policy Summer Course, London School of Economics, London, UK

Bachelor of Arts, Economics, Brown University, Providence, RI (3.5 GPA)


Volunteer Experience

Seattle Veteran s Hospital 2017-Present

NaVagator Volunteer

  Direct daily operations within a successful volunteer program with a concentration on providing support to Veterans, their families, and customers within the VA Medical Center

  Utilize superior communication abilities in order to assist customers with any issues related to the facilities in addition to diffusing escalated customer service situations


Crisis Clinic-Seattle 2016-Present

Volunteer Phone Worker

  Professionally addressed incoming calls from community members who are dealing with various types of crisis such as paranoia, depression, suicidal thoughts, domestic violence, and schizophrenia

  Completed extensive mental health/psychological training through the state of Washington, provide appropriate community referrals to callers


Seattle Cancer Care Alliance 1994-1995 & 2016-Present

Volunteer Patient/Caregiver

  Assist patients within the facility with a variety of services which includes driving patients to appointments and providing emotional support

  Maintain a significant knowledge of various stages of cancer which has resulted in successfully building positive relationships with all individuals


Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Professional Experience 2008-2014

Owner/Sole Proprietor

  Owned and operated a successful pet services organization which focused on providing pet sitting services to clients within the community

  Designed and implemented innovative marketing strategies aimed at increasing organizational revenue, maintained positive customer relationships, and handled accounting related tasks

  Successfully completed both short-term and overnight pet sitting for dogs, cats, birds, and various small animals which required superior knowledge of animal care best practices


Mobile Health News 2012

Editorial Assistant

  Facilitated various editing functions such as gathering news specific information, assisting senior leadership members with administrative tasks, and completing detailed industry research

  Attended various seminars within the local community, ensured articles were written in a non-biased manner, and monitored deadlines to ensure timely submissions of work


Additional Professional Experience Includes:

  Market Research Associate, Inventor s Publishing and Research

  Market Research Associate, Acendi Corporation

  Manager-Women s Shoe Department, Banana Republic

  Customer Service Associate, Barnes and Noble


Professional Affiliations


Member/Writer, American Marketing Association

Member/Writer, Market Research Association



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