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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Experienced Strategic Leader with several years of experience within high-stress environments with a keen ability to lead others and increase organizational efficiency. Experienced in identifying and diffusing complex crisis situations, successfully maintaining rapport with individuals, and providing superior emotional support to at-risk individuals. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in handling large projects and working within cross-functional teams.
Key Competencies
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Crisis Management Industry Specific Research Team Leadership
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Community Involvement Strategy Development Oral/Written Communication
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Process Improvement Health Information Technology Complex Problem Solving
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Education
Child Development Course, Shoreline College, Seattle, WA (Currently Enrolled)
Abnormal Psychology Course, Seattle College, Seattle, WA
Graduate Psychiatry Theory Courses, Golden Gate University, San Francisco, CA
Master s Degree, International Affairs, Columbia University, New York, NY (3.5 GPA)
US International and Trade Policy Summer Course, London School of Economics, London, UK
Bachelor of Arts, Economics, Brown University, Providence, RI (3.5 GPA)
Volunteer Experience
Seattle Veteran s Hospital 2017-Present
NaVagator Volunteer
Direct daily operations within a successful volunteer program with a concentration on providing support to Veterans, their families, and customers within the VA Medical Center
Utilize superior communication abilities in order to assist customers with any issues related to the facilities in addition to diffusing escalated customer service situations
Crisis Clinic-Seattle 2016-Present
Volunteer Phone Worker
Professionally addressed incoming calls from community members who are dealing with various types of crisis such as paranoia, depression, suicidal thoughts, domestic violence, and schizophrenia
Completed extensive mental health/psychological training through the state of Washington, provide appropriate community referrals to callers
Seattle Cancer Care Alliance 1994-1995 & 2016-Present
Volunteer Patient/Caregiver
Assist patients within the facility with a variety of services which includes driving patients to appointments and providing emotional support
Maintain a significant knowledge of various stages of cancer which has resulted in successfully building positive relationships with all individuals
Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Professional Experience
AngelAnimalServices.com 2008-2014
Owner/Sole Proprietor
Owned and operated a successful pet services organization which focused on providing pet sitting services to clients within the community
Designed and implemented innovative marketing strategies aimed at increasing organizational revenue, maintained positive customer relationships, and handled accounting related tasks
Successfully completed both short-term and overnight pet sitting for dogs, cats, birds, and various small animals which required superior knowledge of animal care best practices
Mobile Health News 2012
Editorial Assistant
Facilitated various editing functions such as gathering news specific information, assisting senior leadership members with administrative tasks, and completing detailed industry research
Attended various seminars within the local community, ensured articles were written in a non-biased manner, and monitored deadlines to ensure timely submissions of work
Additional Professional Experience Includes:
Market Research Associate, Inventor s Publishing and Research
Market Research Associate, Acendi Corporation
Manager-Women s Shoe Department, Banana Republic
Customer Service Associate, Barnes and Noble
Professional Affiliations
Member/Writer, American Marketing Association
Member/Writer, Market Research Association
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