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0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Summary of Qualifications


  Award-winning, multi-line appraiser/claims adjuster with a consistent, proven track record of success.

  Outstanding management and training experience, mentoring less seasoned insurance adjusters.

  Accomplished industry leader with a work history of consistently exceeding performance objectives.

  Five-time recipient of the Customer Service Award from Nationwide Insurance, most recently in 2011.

  Earned an Outstanding Claims Performance Award and Production Award while at Nationwide.

  Stellar listening, verbal communication and interpersonal skills to gain the trust, confidence and respect of clients, co-workers and other key stakeholders.

  Solid time management, attention to detail and organizational skills, including prioritizing tasks.

  Xactimate Level 1 Certified.

  Willing to travel up to 10-15%.

Work Experience


Nationwide Insurance Co. Feb. 1986-Present
Property CAT Spec 2 Representative (Jan. 2009-Present)

  Perform as a Property Claims Adjuster for homeowners, exclusive of large loss.


  Honored with the Customer Service Award on multiple occasions, most recently in 2011.

  Earned the Outstanding Claims Performance Award in 2001.

  Recognized with a Production Award over four different years.


Property CAT Manager (Jan. 2006-Jan. 2009)

  Led 12 employees that resolved large loss claims, including material damage to homes.


Multi-Line Claims Manager (Jan. 1996-Jan. 2006)

  Demonstrated outstanding leadership skills while supervising a team of 15 personnel.


Multi-Line Claim Representative (Feb. 1986-Jan. 1996)

  Managed auto, home and heavy equipment claims.

Independent Claims Adjuster, Stokely June 1984-Feb. 1986

Education, Training and Licenses


Completed Claims Training: auto, property, fire, truck and heavy equipment damage, Nationwide Insurance


Completed five levels of Chartered Property Casualty Underwriter (CPCU)


Xactimate Level 1 Certified

State Licenses (Numbers): Connecticut (2456545); Rhode Island (2240684); Vermont (945513); New Hampshire (2230148); Delaware; North Carolina (3610483); South Carolina (528964); Alabama (0583532); and Florida (A001241); West Virginia (3610483); Kentucky (786731); and Texas (1945981)

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