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Seeking opportunity as Vice President of Clinical Operations at Shepherd Center
Inpatient Services ~ Post-Acute Services ~ Health & Wellness Education ~ Staff Training
Program Management ~ Operations Leadership ~ Patient Satisfaction ~ Regulatory Compliance
Offer solid experience in directing full range of clinical operations spanning strategic planning, budget administration, regulatory compliance, research support, clinic/program marketing, and staff training.
Excel at devising and implementing administrative, clinical, technological, and operational procedures to standardize and accelerate workflow, enhance patient care, heighten staff productivity, and lower expenses.
Leverage exemplary team-building expertise to strengthen organizational culture and cohesiveness, paramount to achieving Shepherd Center s mission, vision, and values.
Seamlessly cooperate with all healthcare team members to drive unified efforts and increase quality of care.
Able to assess and determine organizational needs, and define goals for rapid attainment.
Proven strengths in fostering unified relationships with key stakeholders to accomplish organizational goals.
Effectively implement and support innovative strategies to optimize bottom-line fiscal performance.
Directly influenced external customer service scores for Shepherd Center s SCI (Spinal Cord Injury) program to consistently rank #1 nationwide.
Led 100% of all SCI programs to meet internal customer service score benchmark and two departments scoring 100% on all service categories.
Steered SCI program through CARF and The Joint Commission onsite surveys with outstanding results.
Acquired $65K Craig H. Neilsen Quality of Life grant to implement community-based clinics and deliver health and wellness education to people with spinal cord injuries.
Collaboratively guided Shepherd Center s strategic priority to become nation s leader in health and wellness for community members living with SCI, BI and MS.
Masterminded leadership training program within SCI program featuring Hardwiring Excellence approach to enrich daily clinical operations.
Maintained and controlled expenses since 2012 despite 5% budget cut, by closely monitoring spending and leveraging talents in resource utilization.
Pioneered first program nationwide to offer personal use ReWalk and Indego exoskeleton devices for people with SCI.
Invited as guest speaker at Emory University, Georgia State University, North Georgia College, and Armstrong Atlantic State University based on advanced clinical acumen and industry experience.
Shepherd Center 1992 to Present
Program Director, Spinal Cord Injury Services 2012 to Present
Spearhead full-scope rehabilitation program operations for people living with SCI including strategic planning, budget administration, outcomes evaluation and management, and integration of evidence-based research into practice.
Administer therapy and nursing care for inpatient and post-acute patient population affected by traumatic and non-traumatic SCI.
Professional Experience continued Yyyyyy x. yyyyyy Page 2 of 2
Apply well-developed managerial skills toward directing, mentoring, motivating, inspiring, and coordinating approximately 300 personnel.
Handpicked as trainer for INSCSCI and SCIM III in support of research study to evaluate efficacy, safety, and pharmacokinetics of SUN13837 Injection in Adult Subjects with Acute SCI.
Inpatient Spinal Cord Injury Program Manager 2005 to 2012
Orchestrated the complete range of Occupational Therapy, Physical Therapy and Therapeutic Recreation among 55 rehabilitation beds and 10 ICU beds.
Forecasted, determined, and proficiently modified staffing based on patient volume needs and labor budget.
Governed SCI inpatient admissions unit including acuity management, team assignment, physician assignment, and patient referrals.
Cost-effectively controlled annual inpatient therapy services budget including payroll, equipment procurement, education expenses, and revenue monitoring.
Served as clinical lead for SCIRehab research project to improve patient outcomes through Practice-Based Evidence (PBE) methodology; trained PT staff, conducted reliability testing, and formulated data dissemination strategies.
Actively contributed to enhancing programs within inpatient rehabilitation services and participated in hospital-wide strategic planning.
Compiled documentation for program audits and served as resource for Joint Commission and CARF surveys.
Oversaw Uniform Data System (USD) data extraction and validation for evaluating SCI program performance.
Spinal Cord Injury Education Coordinator 1998 to 2005
Championed staff development programs and initiatives for therapists including soliciting guest speakers, orientation and mentoring of new hires, and competency monitoring for SCI PT and OT staff.
Advised SCI therapy staff in dealing with patients presenting respiratory impairments and shoulder pain.
Supervised Respiratory Education Coordinator and Academic Coordinator to ensure cohesive efforts, vital to maximizing quality of care to patients.
Coordinated SCI therapy annual conference with accountability for budget development, event promotion, speaker solicitation, and attendee registration.
Teamed with ODC committee in planning high-impact organizational development activities and projects.
Physical Therapy Education Coordinator, Shepherd Center, 1996 to 1998
Senior Staff Therapist for ICU, Shepherd Center, 1993 to 1996
Physical Therapist, Shepherd Center, 1992 to 1993
Physical Therapist, Physiotherapy Associates of Metro Atlanta, Riverdale, Georgia, 1986 to 1992
Doctorate of Physical Therapy, University of Montana-Missoula
Bachelor of Science in Physical Therapy, Georgia State University - Recipient, Most Outstanding Student Award
Physical Therapy Licensure, State of Georgia, #2282
Certified Clinical Instructor for Clinical Physical Therapy Education - American Physical Therapy Association
American Spinal Injury Association - Chair of Injury Prevention Committee
American Physical Therapy Association, Section on Cardiopulmonary, Neurology, and Education
Physical Therapy Association of Georgia
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